Extracted time: 1/8/2020, 10:54:24 AM

I'm happy with the PPM, so far good considering that there will be upcoming updates, the sound is not very good but connecting it to an external speaker has been a good solution.

I have installed APK on my own (Tablet versions for Android 10) and now I'm running HBO NOW, Funimation, CNN, and Firefox for tablet, this one is a lot better than the one that comes with the projector (FireFox for FireTV).

I would love to be able to have Google Play Store natively supported with Google Services.

Oh, what has made the overall experience a lot better has been using this Bluetooth keyboard: https://www.amazon.com/gp/product/B07T13GLY3/

The one thing which makes me still want this projector is the fact that it can be charged via usb c. Unlike literally every other projector out there.

Via email, Philips confirmed that they use a 0.23 DLP chip. This would be the Texas Instruments DLP230NP. In the datasheet, TI state it "displays 1920x1080 pixels on the screen" but they do not ever refer to this as "native resolution".  A bit more digging shows that this has a 960x540 DMD array that uses actuation to give an apparent 1920x1080 image. But, at any one point in time, only 960x540 pixels are being displayed on the screen. So calling this a "native 1080p" projector is misleading.

I am very disappointed by this, and am seriously thinking of cancelling my backing.

Where can I find shipping information / tracking numbers?
Still waiting :(

Looks like this will offer what ppm was promising to offer (https://www.viewsonic.com/us/m2.html#). Will be available around Mar 2020 in UK. Considering cancelling my order and waiting for this one as my ppm will not arrive before end of Feb 2020 anyway and does not support 4 corner correction over HDMI as that was a must for my use case.

Hello,
Can I install Plex on the PPM ?
Thx

Phillips,
  
  Very pleased with the PicoPix Max.  Its bright, love the auto adjust, no problems in updating, wireless connectivity is near flawless.  

  The only issue im having is video does not sync properly with audio while casting. please advise. 

backer 1569

Google DID NOT certify the Epson EF-100 PROJECTOR. The PROJECTOR ITSELF DOES NOT RUN Android TV. It comes with a HDMI DONGLE that runs Android TV, just like a Fire TV stick, Roku, etc. 

Pretty CLEAR now that some of you guys didn't read the description before contributing.

The Epson has Android TV on a dongle, not built-in and it is NOT a native 1080p projector.

I am very happy with my ppmx. Have been using it every night since I got it. The new updates should make it even better.

@simoesj thank you for that. @Philips clearly doesn’t care anymore. They’ve got all the money they needed. If this would have been a crowdfunding project I would have kept quiet. But as they said in the beginning it was not. I still want the projector since I paid for it but this whole project is a shambles. And whoever ran this should seriously consider another profession.

I still want my PPM but I don't have the time nor the will to read all the comments here. Philips, can you please recap in the most transparent and exhaustive way the recent developments as per BT, HDMI, 1080 etc? It seems clear we won't have the product as exactly advertised and I need to know what I will have after 1 year of software updates. Please also clarify refund policy: what happens if you don't clarify the features, we receive the PPM and don't like it? Great need for clarification thx

@simoesj: it is native 1280x800 only . 1080p is only for input. This device for sure has no widevine certification.

@Marco Müller it's is 1080p.
https://epson.com/For-Home/Projectors/Home-Cinema/EF-100-Mini-Laser-Streaming-Projector-with-Android-TV---Black/p/V11H914320

The pointing I'm making is that Philips said Google wouldn't certify Android TV on projectors which clearly they did.

@simoesj: The Epson EF-100 doesn't have Android TV built-in. You have to plug in an additional HDMI dongle.

@simoesj: No. You are missing that the Epson is no 1080p Service and thus it won't have widevine and it won't have 1080p Netflix. Everything else is marketing. Most probably same as per Philips.

Hi Philips,

We can handle all the delays, but i think it is more than fair to have an idee when the first batch to EU will be shipped for china. We are backers, partial investors, I think we deserve some info:)

@Marco Müller you're missing the point I'm making.

@simoesj: The EF-100 is not portable, it is not 1080p.

And I do not see Netflix work with 1080p.

Epson just announced a projector (EF-100) with Android TV and Netflix (widevine L1). 

You told us this wasn't possible and was the reason you went away from Android TV. 

Guess that was not true. Android TV would resolve all of your OS issues.

Its been one week (5 Business days) since Ive sent an email with issues and Philips didn't care to reply back. And still they tell people to send an email to bugreport@screeneo.com. Whats the use? Below were the list of Issues I had.

1) One of the main apps people use is youtube. The Youtube app is CRAPPY at its best. It felt if I went back to 2010.
2) The quality of the remote is subpar. In this day and age of Apple remotes, its the cheapest version of it.
3) The projector makes a lot of noise. Its not that quite. The sound increases as you change the brightness versions
4) The picture mode in the lowest brightness mode is not that great. My eyes were hurting after sometime, so had to increase the brightness in the settings

5) There are 3 brightness options (dont remember the options, but last one is presentation mode). The fan starts to make more sound as you increase the brightness option.
6) On a full charge, with the lowest brightness mode, it ran for around 1.5 hours and then I had to charge it, but the speed of charging isn't great.

7) I viewed some 4k videos on the projector. It felt to me like I am watching a movie from the 80's or 90's. (I dont know how to explain in pure technical terms, but you dont get the feel of watching a 4k HD video).
8) I tightened the screw underneath the projector tightly but it still moves on its own and I have to reset the screen again which is an issue.
9) Tried to sign in into youtube but was having issues. (I being a youtube premium member, dont want to watch ads), but didnt login.

10) Did not connect to Sonos. So had to take out all the wired bose speakers to connect to it.
11) In the Bluetooth connection screen, I see a lot of MAC IDs. There should be an option to delete older devices and clean the clutter.
12) How do we install other apps, like Disney+, NFL etc... I dont see an app store.
13) I tried connecting it to a JBL Speaker via bluetooth, but the sound keeps breaking. I know the JBL speaker is fine because I use it everyday and it was fully charged.

14)I connected the projector to my Sonos 5 speaker via Line In option (using an aux cable) and the Sync was gone. The video and sound sync is gone. Video moves forward and the sound comes after few seconds. I dont understand the reason, because I use these devices on a daily basis.

Hi Philips
Thank you for making so many improvements to this product - I admire the commitment.

Could you please do a quick comparison table with Acer's new (2020) projector?
https://news.acer.com/acer-announces-b250i-portable-led-projector-with-studio-sound
It may alleviate the concerns of many of your backers.
Thanks,
Alan

If i use USB C to HDMI Adapter i would be able to use a bluetooth to play ps4 ??

Hi, I have a defective unit. I’ve been waiting for an email back. Could someone email me back. 
Thanks

And still no reviews from the Americans. Seriously?????

In that timeframe they had you could have shot a Movie

Hello Philips.
Please refund my payment.

Does USB C support HDR?

@Jan Steinbach, great initiative with the Netflix whitelist request. Just voted, Philips team should include the link in the next update so more users can voice their opinion

Juho, we have a solution. We tested, and shows 1080p in the test pattern. We will send an update soon about it

Hi All, this isn't a question about delivery!  Backers > 18000 like me should just stfu and wait, obvs.
My question is this, so please indulge me:
This is to do with the 4 corner correction and in the situation I'm using my PPM with HDMI input.  If the wall you are projecting on to, is not perpendicular to the PPM, will I have an issue?  PPM is set on a table and NOT on its side, upside down etc.
Please can you explain when there will be an issue?  What are the limitations?
Thanks in advance:

In Lehman's terms/ as you'd explain to a 3 year old

Dear Philips Team! 
I do know that you are not replyig here on the refund messages but because people started to receive their refunds who asked for it after me I really dont have any other choice than to write here also. 
"Hello, It takes a bit more time cause it' handled by another company.Cheers"
Please just refund my contribution with VAT and lets forget this story.
Thank you for your cooperation!

Hi Philips,
Can you advice when my projector will be shipped? I am from Singapore. I saw a few backers from Singapore have already received the projector.
An estimated date would be great.

Thank You.

@ALL

Please upvote for this new Petition to get Netflix Whitelisted on Android and Widevine L1 supported Projectors like our beloved Philips PicoPix Max!

https://netflix.canny.io/feature-requests/p/whitelist-netflix-for-widevine-l1-projectors-like-philips-picopix-max

As soon as a lot of netflix customers have voted, everyone should send this petitionlink to netflix via social media (twitter, facebook etc) and direct-email!

https://twitter.com/netflix
https://twitter.com/NetflixDE
https://twitter.com/reedhastings (Netflix CEO)
https://www.facebook.com/netflix/
https://www.facebook.com/NetflixDACH/

hello philips
Can you tell me if
I can adjust the 4 corner corrections and the focus on the internal main menu to have a correct screen and then changing source to hdmi without moving the ppm and still having a straight corrected sreen ?
thank you

@philips

any shipping confirmation on backer #11892. i'll be moving in 3-4 months depending on the sale of property and i need to know if this will be ship prior to that.

@Pali Bellan, 4 corner isn't that important imo. But horizontal and vertical keystone are a must for hdmi, otherwise this unit is kinda useless

Can someone confirm if the device can project HD contents from natively installed apps, specifically Netflix, Disney Plus, Amazon Prime Videos, and HBO?  I know that some people have reported problems with Netflix, but I have not seen any comments about other apps.  Thanks!

@Rafael Kips  - as i understood it up till now : top/bottom keystone should be automatic for all input sources..  left/right is possible through 4 corner adjustment  but not available for hdmi and usb-c input..

so if you place ppm on floor in center left/right postion also hdmi and usb-c should do.. if you want place ppm on a side you will not be able to adjust  the picture if you input goes through hdmi or usb-c..

also  what i understood from discussion here when you use keystone or 4-corner you will not get the real 1080p - however i am not suere about this.. does this apply both to verticel keystone same as  4 corner left-right adjustmnet - anybody has idea?

Still on track for delivery before 25th philips? Yes or no would help.

hi there! 
backer #1684 from austria/europe - backerkit done, still no shipment info.... :(

Hi, I didn't receive the backerkit. My contribution id is #19866.

@rafael: correct

Just to be sure about the keystone/hdmi thing, the ppm is only useful when it is placed in the perfect opposite position of what you are watching?

Philips:
After reading the project information page and the FAQ's I can't find reference to the sound power output of the built in speakers.

Please can you verify their output?

The FAQ for Bluetooth with HDMI input needs updating:

How can I connect my device to Bluetooth Speakers if I use HDMI?
It is very easy, if you want to connect your smartphone, tablet, PS4, Apple TV... to our Picopix Max and enjoy your bluetooth speakers, just connect your smart device to our Max via HDMI, and connect your smart device via bluetooth to your speakers! WIth an Apple TV or any other device with Optical Out, you can even use a 5.1.

@Philips: if you don't send tracking number to EU backers by Friday I want to let you know that I will owe 2 beers, one steak dinner and a whole spit roasted piglet to a few fellow backers :) You are costing me a lot of money. I just wanted you to know that. My reputation as a baba jaga and crystal ball professional will go down the drain....

delivering on a bet will also require me to eat and drink more, and I kind of need to go on a diet. So that's another issue...

Not too happy with how all this early excitement has died down with a compromise.
Now just waiting and hoping the picture is as stunning as promised and battery lasts

Hi, I did contribution #18921 and didn´t get it shipped yet...
When I am suppused to get it?
Alrady lot of time waiting.
Thanks!

Question for backers in Korea.
Have any of you received it yet?
I'm 7### so just curious.

I think all of us in EU need to accept that we are going to get our PPMs last, which is better than getting it first and not being able to use it because of the many issues. It isn't worrying that they're taking so long (a bit annoying for sure), what's worrying is the amount of issues reported. That's what you should be complaining about.

Same question as #Franck:

Hi,
My contribution ID : 10xx
I should receive the projector in september, after in october, then november, then before Christmas…
You’ve sent projectors all over the world but not to Europe!
Why?
When will you begin to send to EU?
Are you going to send a gift to apologize?
Please answer us…

Still wanna know.

"Please dont tell us what is most important and what not. The best picture brings you shit if you dont have proper sound or image adjustment.

Besides Im a bit confused, at first you said the bluetoth- and hdmi-keystone-correction is hardwarebased and therefore not changeable, and now your obviously not so brillant engineers are going to fix it? Will water be wine?

PS: From your FAQ: 

How can I connect my device to Bluetooth Speakers if I use HDMI?

It is very easy, if you want to connect your smartphone, tablet, PS4, Apple TV... to our Picopix Max and enjoy your bluetooth speakers, just connect your smart device to our Max via HDMI, and connect your smart device via bluetooth to your speakers! WIth an Apple TV or any other device with Optical Out, you can even use a 5.1.

Does the vertical auto Keystone works over HDMI?

Yes

lol?!?

If we can see PHILIPS ignores all questions about shipping and how many have been produced to this day. The number that has been produced is a simple question. @Philips Could you explain why it is being ignored? Now it feels again that the update at the end of this week is very disappointing considering the number that has been produced. TRANSPARENCY and EXPECTATION MANAGEMENT the only way to gain more understanding of backers. We need some more positivity here :-)

Still on track for delivery before 25th philips? Yes or no would help.

Hi,
Contribution ID : 129
I should receive the projector in september, after in october, then november, then before Christmas...
You've sent projectors all over the world but not to Europe! 
Why ?
When will you begin to send to EU ?
Are you going to send a gift to apologize?
Please answer me...

My BackerKit (backer#1943) shows two DHL tracking codes. One shipment has been delivered correctly to my address, the shipment with the second tracking code has been delivered to someone else in a different part of USA???

a bit disappointed here in japan.  main issues:

1.  usb c input does not work with any device.  mac, phones, nintendo switch.  just no signal. yes i chose input and tried everything. works on other projector. 
2. projection is always skewed and auto doesn’t fix. need to 4 corner correct every time. 
3.  through hdmi cannot access system controls unless you remove hdmi source first.  takes a few tries to get hdmi to work. 
have used 3 different cables each

is this my unit or in general?

@philips full return within 30 days vat and shipping applicable to India too right?
Customers here also have a right..pls advise

@Karol this is a true HD at 60Hz. From a DLP chip intended to be incorporated into PICO/portable projectors by TI. If you do a timelapse on iphone you will see how pixels shift. Cool :)

Hi,
Just received mine and excited to try it out, looks the bees knees! Is there a manual/guide available somewhere to help us out?
Thanks

Can someone can explain is this is true HD or cheeper version of HD done by tweeking ?

As there are so many changes from what we originally backed - can we return it within 30 days for a FULL refund? (including vat and shipping costs) 

Within the EU - this is a legal requirement - are you offering this to everyone - regardless of location?

yes

Excellent! Whilst there have been issues - it depends on how bad they are. My other picopix is excellent - just hope this one is even better. 

A question... When you talking about EU you mean  the whole Europe, not the European Union Contry. I'm Asking since I live in Switzerland and I can't wait to have my projector

Any chance of receiving in Europe before the weekend? Moving abroad after the weekend

@ALL

In addition to the existing GMS/Youtube-Login Petition (https://issuetracker.google.com/issues/142580217) Please also vote for this new Petition to get Netflix Whitelisted on Android and Widevine L1 supported Projectors:

https://netflix.canny.io/feature-requests/p/whitelist-netflix-for-widevine-l1-projectors-like-philips-picopix-max

When we got a lot of votes we can flood netflix via social media (twitter, facebook etc) with this petition

hello Jan, we found a way for Youtube, we will update the new apps soon. :-) For the rest, thank you for your help!

All said and done apprehensions aside I'm hoping by the time i get it all these issues will be sorted out..
Waiting waiting

Great. I'm backer #492 (contribution id) from Europe and a lot of users from USA with ID > 5000 does have already have their PPM. First in, first out? Great how we are treated.

 

Hi, can you confirm if digital zoom works for HDMI input? Thanks

I see answer in FAQ:

Does he Digital Zoom works for internal, USB, wireless screen mirroring and HDMI?
Yes except HDMi and USB-C inputs.

Guys! Pixel shift is fine! It’s not upscale! If you are concerned, you can do some readings. It will produce native 1080p image output it’s part of the technology! 

If it’s a true 1080p chip it will probably produce 4K output and be marketed as 4K too. 

The resolution is there, just let them tune the image properly.

And to Philips: yes you are using pixel shift technology. Frame it as something good when you communicate! It doesn’t degrade quality... it’s just a fancier term for the actuator tech. Help misunderstood people otherwise they might think it’s a bad thing. 

Xiaolan, you are totally right. That's why if you use a 2 full hd projector in front of our Max, you will get the same resolution

Can we get a little update on the production numbers/shipping numbers please. It seems we did not see any progress/updates on this in the last 11 days. Let us know where we are and it will keep our expectations in line. Thanks.

Hey! Yes at the end of the week.

@Dimitri KOPRIWA : They cannot target delivery.. They can only speak about shipping.

@Lee Wai Leung - concerning point 1. - not even bright enough in presentation mode - you mean dark room or daylight conditions? can you share some photos  maybe?

After a couple non-technical testing, my verdict is:
1. Not even bright enough using " Presentation" mode
2. iPAD 2018 is not mirroring with it
3. Android phone (9.0) can mirroring with almost 2000ms latency.
4. HDMI input DOES NOT do horizontal or 4 corner correction AT ALL. 
5. Battery life is around 2 hours when using "Presentation" mode with airplay via Macbook.

Refund or not....still thinking..

Hello
1: the presentation mode is indeed close to 850 lumens, we also remind that this is a portable projector :-)
2: This is weird. Can you send us an email to bugreport@screeneo.com? We tested with 10 different version of IOS and iPad, iPhone
3: Be carefull: this is network dependent, each and every home or office network is different
4: yes
5: more than 3h in eco mode
regards

Hi Phillips, just for my technical understanding:
Apparently the DLP chip used has a native resolution of 960x540. That means it needs to shift four times to achive the 1080p resolution. 
Does each shift just copy the first one or does each shift add the missing pixels to the display so that by the fourth shift all of the 1080 pixels are displayed?

Each shift adds the missing pixel. It displays a proper native 1080p image. No pixels are lost.

Thanks.  The term "native 1080p" here is arguable. 
But in comparison to the contrast, brightness, color balance, saturation and image clarity,  the pixel shift plays a very subordinate roll to the greatness of a home theater picture.
I hope Philips continue to optimize image in all those regards, as this ist he most important aspect.

They target delivery on 25th, not shipping!

I did some research on the new info. 
First of all, actuator is used to achieve pixel shifting. So stop saying you don’t use pixel shifting but you use actuator. If the chip’s native resolution is not 1080p, then the projector is not native 1080p. 
Secondly, pixel shifting doesn’t necessarily mean bad image quality. It usually produces an image close enough to native 1080p. Many sources compare pixel-shifted 4K to Sony’s native 4K and the clarity is close enough to be indistinguishable.

Here’s a good read. They talked about how actuators and pixel shifting work. Although it’s about 4K chips but the principle is the same. https://www.soundandvision.com/content/dlps-4k-really-4k

@Nils Vermeulen Yes

@callanback it's nowhere near 4k so don't worry.anyway all of us are waiting after such long revelations ..
I'm just hoping it's good enough for the price

Hey Phillips I’m not a tec man I just wanna watch movies from Apple TV 4K  that’s all I need I’m
Not even bothered if it’s not 4K just as long as it’s a good picture. I’m I good to go ? Please reply I’m
The easy type of buyer lol

Hello, yes sure! Your Apple TV will also adjust the resolution to the projector.

Tech question: can all these auto keystone and focus helpers be turned OFF to get the best image? I need this.

Nils, this is exactly what we are working on now. We asked our engineers to totally remove any correction if OFF

Are we still on track for shipping before 25th jan?

Your latest update didn’t mention anything about shipping to Asia – has this started? Is it part of any batches already completed? I see that priority goes USA – EU – Australia… does that mean that the rest of us won’t receive until all of these are completed?

In your update you mentioned:
"Our goal is to fulfill all backer orders before Chinese New Year (Jan 25), starting with EU/Australia/New Zealand. We will send a new update as soon as we ship 500/1000/2000 pieces"
Does that mean you wont fulfill other countries' orders before EU, Australia, New Zealand are done? 
there r no updates from then since, so I assume there are no new orders being shipped? There are 2.5 weeks till CNY.
Is that goal realistic at all? Perhaps March will be more realistic?

How can I pair the bluetooth from the pico to my bluetooth speaker and project video from my android phone and Linux desktop without HDMI or USB- câble ? Is there an application I can installer for Android and Debian to cast ? @Philips it would be nice to have device on how to use it without HDMI and USB-C since they do not provide all the features.

How can I pair the bluetooth from the pico to my bluetooth speaker and project video from my android phone and Linux desktop without HDMI or USB- cable ? Is there an application I can install for Android and Debian to cast ? @Philips it would be nice to have tutoriala on how to use it without HDMI and USB-C since they do not provide all the features.

As Philip's already stated, they will not respond to your request by posting it in the comments. Proper procedure is to email them.  For your convenience hello@screeneo.com  & hello@picopix.com

Please give a link for refund purpose. That is not true 1080p projector. This campaign is fraud.

Again. Please give me the link to refund. Thanks.

https://youtu.be/zpQq5ly2fwA

Keystone question: does vertical and horizontal keystone currently works with HDMI and or USB-C?
Is there a plan it will work in the future?

Please tell me UK orders will ship this week? Can't wait to get hold of my PPM :)

Just a personal opinion: I believe we have determined the DLP they are using is sold by the producer Texas Instrument as a 1080p device. This means it projects 1920x1080 unique dots on the screen. How it gets to achieve its output is honestly only of interest to my technical curiosity, but doesn't affect my decision. If the promised software fixes get the quality I expect, I am all in.

What is the native resolution of the DLP chip itself? It is a simple answer. Either it is a 1920x1080 (1080p) chip, or it is a lower resolution chip (such as 960x540) using actuators to achieve a 1080p display. Other projector manufacturers that use actuators, 'pixel shift' or 'pixel drive' clearly state the phyiscal chip resolution as the 'native resolution'. You have marketed this with "native 1080p" resolution, but if it does not have 1920x1080 physical pixels then that is a big problem.

Would it, by any chance, be a DLP230NP chipset (with a 960x540 array size), or a DLP3310 chipset (with a 1368x786 array size)? They are sold by TI as displaying 1080p, but are not native 1080p chips. The DLP4710, DLP470NE, and DLP650NE chipsets are, by comparison, native 1080p chipsets.

After waiting and waiting and seeing that EU backers are treated as 2nd class, the updates and comments are amateuristic and also after seeing the many problems this projector has, I want a refund. I have lost my trust. I do wish you guys all the best but it's sad it had to go this way.
I will send you an e-mail as well.

Backer ID #4521
€419.00
€87.99
=
€506.99

@Sivan No, you don't get any correction in that case according to the story, that's what they said: there is no horizontal correction.

Hi Phillips,

Any update on estimated AU shipping?

Bonjour philips
 Juste pour bien comprendre pour pallier a l’auto correction qui ne fonctionne pas en hdmi , si j’allume mon ppx sur le menu principal que je corrige les angles pour que mon image soit droite et que ensuite je change de source pour passer en hdmi j’imagine que la correction des angles ne changera pas donc que mon image restera droite ?
Merci

Please stop writing how much you are disapointed and asking refund here. Write this to the provided email. Im disapointed of reading again and again same stuff. Everybody is writing the same things, cant you seee that??? 
Please give place for the new information and updates. I want to read news and improvements and Im very excited for the product.

Hi, I’m getting concerned about the quality of this product. Can someone point me to good alternatives in the price range? I an considering a refund.

Hi Philips I and many peop very disappointed with the changing story concerning four corner and BT. 
I having been waiting 4 months for the projector you promised. I was on the verge of cancelling my order today, but still willing to give you a chance at the moment.
Would you offer a free return policy within the first 14 days as the story has changed so much from the original ?

I sure this would stop a lot of people dropping out.

Backer #9567 here from Israel, how many backers from Israel?? are we on your shipping list? cant wait to have the product even though the comments are bad...

Quick question - will I be able to install "Cellcom TV" app - its a local VOD app for android and I use it a lot.

Hi @Screeneo, @Philips.
Backer #9567 here from Israel, how many backers from Israel?? are we on your shipping list? cant wait to have the product even though the comments are bad…

Quick question – will I be able to install “Cellcom TV” app – its a local VOD app for android and I use it a lot.

Hi @Screeneo, @Philips.
One question - does PPM support exFAT file syetem?
Thanks! :-)

Could anyone tell me how to request a refund?
Thanks

Hi @Screeneo, @Philips. 
Thanks for some more information through- can i please request on behalf of all the backers you put any information/answers to questions up as an update rather than a reply to an individual comment.
Its incredibly hard to find the information with the volume of comments/questions. I think this will benefit everyone and hopefully help reduce the repeat questions being asked.

Hey Jeff, yes we are adding all the comments to the FAQ on Indiegogo.

It would be awesome if you could change to another Android Operating System:

„PicoPix Max - FireTV Edition“ ;-) !

We've talked to them but... Not for now :)

@matthew I’m not sure it’s sagem either, but Power Data, Xgem, Sagemcom, Screeneo, Philips projection are basically the same entity. So yea... might be a different team tho.

Also you ppx didn’t go through indiegogo. It’s a ready made product. If you buy this one in half a year from a store you will get the same shipping experience. But I do agree that they are not the most precise in term of timeline planning.

Xgem and Sagemcom don't exist anymore :)

@zoltan hoffer, thx for your reply. 
Did you make this happen on the comment page or via e-mail? 
Is so, wich e-mail adress?

Email only 

Ok, thats the e-mail on the campaign site? Will the VAT/ taxes also be refunded? In my case 92 euro

Frans Leroux: My refund is in progress, hopefully i will receive it tomorrow, but on facebook there are some people who already got their money back but they still wait for the VAT.

Had anyone succeeded with the refund?
Will the VAT also be refunded?

VAT, keystone actually reducing the precision (i.e. if using the keystone, you don't get 1080p), hardware problems, this is too much for me. As an engineer, having different processes for processing Android and outside streams is astonishing and proof of a very bad design.
Clearly Philips or the actual team just put a few old pieces of hardware together and failed at handling them. Just the Android 9 fiasco (they should have had 10) should have been an indication of this flawed process.

Hi
has anyone got confirmation of a refund yet? As 4 corner keystone now seems not possible and that being a key feature needed for the room I was going to use I am looking to get a refund as well.
Who do I need to mail ? @Philips if you could let me know please

@Adam Wilson I just checked and it looks like XGIMI offers Amazon regular return policy for the Halo (30 days). It seems like one could buy it and try it out. It has DC charging but that's life. It also appears to support 3D which for me is kind of cool because it makes it more versatile and is a great reason to project a big screen. I am very close to deciding...

@matthew burger that’s what I’m thinking, if I could see that is also has auto keystone over HDMI & bluetooth working over it, then I might have to get one but haven’t seen much other than a youtube set up video to suggest it.

This is starting to sound like a box which just projects the HDMI image (if its even true 1080 - who knows now) with a fancy UI built in.

@Adam Wilson, I am eyeballing the XGimi Halo hard. It also has a HDMI 2.0 from what I can tell. It's bigger but it's still portable at least. I wish it was a bigger brand name but for $600 after everything if the Phillips doesn't do proper Chromecast or off angle correction for inputs it's hard to say it's good for anything except its exceptionally small size. I'm not a business presenter so I can handle a larger size.

I would probably rather pay $800 to get something that is more robust than $600 for something that is just good at being small.

@Jan Steinbach and @Walter Busseler
I am also waiting for a comment from Philips regarding zoom over HDMI as it was advertised during campaign and I cannot get it to work. 
I have written two questions on this on here and sent one email, no reply so far.

@Xiaolan Wang.

I'm not sure it is sagem - sagem made my ppx4935 - that was really good - even had a remote control app.

This just seems a mess.. If they'd built other projectors - Surely they'd know how to make them..

Feels like people buying a design but don't really know how to make anything... An example is shipping - Surely any established company would know how to ship and already have shipping contracts.

Hello from Germany, sorry guys from "Philips". I now read many information about optical beamer technics. And one is for shure ! A optical actuator shifts and doubles pixels. It is pixel shifting ! You can play with the words however you like. It`s for shure. An what you do is a little bit second hand embarrassment......
Also the 4 corner correction and missing Zoom over HDMI/USB-C was part of the deal and was promoted by your company. Can you give me the correct email for Refund ? Thanks

Please dont tell us what is most important and what not. The best picture brings you shit if you dont have proper sound or image adjustment.

Besides Im a bit confused, at first you said the bluetoth- and hdmi-keystone-correction is hardwarebased and therefore not changeable, and now your obviously not so brillant engineers are going to fix it? Will water be wine?

„Easily shrink your projection without moving the PicoPix Max (100 to 80%).“

Is it true that this is not possible for HDMI Input? I explicitly bought an FireTV4K Stick for that and an expensive projector screen (which only fit when I can shrink the pictures, as discussed several times month ago!)

When I use other Apps than YouTube on my phone, I will NOT be able to use the Google Cast Button to trigger the PPM to grep the Streaming URL independently from the Internet? 

F.e. the Google Photos App is able to Cast (NOT Mirroring) to an Cast Receiver.

Does anyone think the xgimi halo is a safer bet?

@Jack Huang the reason knowing about official Google Cast or Chromecast built-in is important for a few reasons. If you just get a Chromecast you will not have 4 corner correction and can only project straight on. This is a problem for many people in limited spaces. Another issue is, besides additional device cost and carrying, is that Chromecast dongles don't work at places with captive wifi portals like hotels. For that I'd suggest a Amazon Fire TV Stick. External devices also can't do HDR.

These are all very important for matters of portability since it really ups the complication factor for captive wifi portals etc. For those who are saying well it's meant to be portable so it's ok if it doesn't have some home conveniences these issues matter greatly to portable use intent.

@Tom Green,

Yes I realise (now) that they are using a pixel shifting technique to achieve the 1080p resolution. One of the main reasons I backed this was the promise of NOT using the pixel shifting technique. It would mean a much higher quality chip with a better contrast, colors etc. This now non-existent high quality chip is one of the reasons why I could look past the other broken promises like the horizontal HDMI keystone, 16ms latency etc. Especially as the retail price is 1000€.

Oh boy.

If Bluetooth audio from external source is not possible. Least  can we have the latest android TV updated to android tv 10 instead having custom android OS
Thanks

For those who want to play Disney+, just get Google Chromecast ($35) and you will be all set. By doing so, at least for now we can bypass the build-in interface and use Chromcast instead. Assuming Amazon Fire TV works similarly although I don't own one. Anyhow, I am very happy with I have setup at the moment.

Hi Philips, thanks for the updates and communication. I'm looking forward to shipping starting in EU and receiving my projector. Despite so recent changes and negative feedback, it sounds like a good piece of hardware for the money and meets my requirements. Thanks

but based on your latest remarks, please could you clarify what you mean by the text below - "for the rest, we can correct it, our engineers are working on it" - what exatly is "correct what?" your quote "We understand the people who decides to ask for a refund because of those 2 features. For all the rest, we can correct it, our engineers are working on it. We will also send a new update asap to correct the image color. - thanks

Hi Philips, Thanks for the continual comms, I have backed a lot of projects - some haven't paid off and I have thrown money at some bad projects which had great potential - others were there purely as SCAMS, but I have also received some brilliant products (never on ESTIMATED timeframes, but usually a little late, some a year late, and some still outstanding - or the product design has been changed beyond recognition of the original story.....

Is the projector worth the money paid for it?

@matthew yes they come up with the concept and it’s probably sagemcom’s Chinese factory in Shenzhen that is sorting out the actual product. Different parts might be made in different factories that’s of different companies too. It’s the same with Apple and Foxconn. Chill. Its not exactly rebranding but the platform is simple and it’s not like Philips or screeneo has factories to produce them. They are quite close connected to sagemcom tho. It’s a bit more complicate than rebranding.

@Firat: the will be hundreds of people who will discuss how philips failed their plan. i hope they will not share their ideas about the coming weeks. as much as philips failed in their communication, readers here failed in their reading. sometimes it is better to keep silent until things are ultimately clear ...

I'm confused now..

"concerning the change of features like the 4 corners correction and bluetooth not being available on HDMI, we are also sorry about it, we pushed our supplier and we managed to get it for Internal, USB, and wireless screen mirroring" 

You pushed your "Supplier"? Are you just simply rebranding someone else's product?

We need answers about EU shipping now.. 

What is stopping you shipping?

You know that you license the Philips name - I'm sure they could revoke that.

@philips I sent a refund request as directed to hello@picopix.com, then got told to email bugreport@screeneo.com because I’ve already received my PPM. I just did that, and the automated email response contains:
Friendly reminder: this email is for bug tracking only and we won't be able to answer any emails related to shipping. For non-technical issues please contact hello@picopix.com.
Fyi, I’m not reporting a bug; I want a refund because the projector isn’t what I backed. Thanks!

Can you share your “forecast” about EU shipment? We deserve to have the forecast. Forecast is not a real date. Its a plan. You shouldn’t just say that we will know it when you ship. It is not fair.

@Róbert Rácz HDMI -> USB converter won't work as this has been brought up many times, for example two posts below yours.

And now please refund me already, I sent in the request last week, but so far there has not been any progress.

Nice, Thanks!

So now that I'm refunded, I can only reply here.

@Matthew Burger I was just about to reply to your question. No, Philips, or rather Screeneo was incapable of resolving this situation before shipping, as I reminded them on Telegram back in October or so.

I hope Philips will think about licensing its name to Screeneo twice, after this campaign ended, because it throws a very bad light onto them at the moment.

Many of your current customers were expecting Philips quality, but instead are getting junk quality. The worst thing is, not even your team seems to be aware of the bad quality and seems to be learning that bit by bit. By that I mean that you did not know in advance that certain promised features can not be met.
And that list grows each day

Bonjour, pour une projection sur une diagonale de 100", je dois placer précisément le projecteur a quelle distance ?

Hi Philips, technical question. I too am still confused by the google cast you mention. Is it the same as chromecast built-in such as in some TV's? Or is it a hack/workaround such installing an app such as CastReceiver?
https://play.google.com/store/apps/details?id=com.softmedia.receiver.castapp&hl=nl

This latter would explain why some applications are unable to be cast I guess :)

Thanks for your reply! :)

Philips @Marc-André Kolly is correct. Google Cast, also known as Chromecast built-in, is a specific service running at all times. Please confirm the Pico specifically has Google Cast/Chromecast built-in?

Also note that most products that have "Chromecast built-in" have a logo for it on their box. If you did not add the logo to your box then it likely doesn't have it.

For any language barriers, by box I mean retail packaging.

@Screeneo: you did exactly the same with the question whether HDMI full angle correction was available. You said yes, sure why not until end of last week, eventhough I and some other bakers were 100% sure this is not possible due to your usage of a cheap platform.

So I urge you. If you don't know something; ASK SOMEONE WHO KNOWS! Whether that is your manager, or the actual dev who worked on this stuff, just ASK. And if you found out, SHARE THIS INFO WITH YOUR COLLEAGES, so that they know too.

@Screeneo: I find it's a shame how uninformed Screeneo employees respond to their customers here. That leads to contracticting information by Screeneo itself, all in these comments.

- PixelShift technology. Yes, you are using PixelShift. You might not know it, or want to call it "actuator" or something like that, but it is TI PixelShift. Alright? Some customers got their PPM and opened it up to confirm just that. So you can stop lying about this now. Thank you very much.

@Philips: Please update us on the EU shipment? Are we still waiting for you to ship the units in your warehouses? Or have they be sent there yet and we are now waiting for units to be sent individually from the warehouses? Pleaaase :)

@Matthew Burger, no it does not have "Google Cast". However: if you start the YouTube App on the PPM, it will broadcast itself using mdns service discovery, so that other youtube apps in the same LAN can use it to stream from the mobile youtube app to the youtube app running on the PPM.
This however - whilst being similar to Google Cast - is not Google Cast itself.
Google Cast would be a service running at all times, broadcasting the Cast service, independent from any running or installed app.

@Philips, will you make an update this week about the EU shipment ?
I'm #16xxx so I will be happy if I receive mine before february '^^

@Ludovic LE GAL : 
It's the same problem... because they cannot process the image from HDMI, they cannot do the 4 corners correction and neither the zoom... :(

@Róbert Rácz : 
HDMI and USB-C is the same thing... When using USB-C video you just send HDMI flux with an USB-C connector... it's still HDMI with HDCP so cannot be processed by the PPM.
The best you can do is avoid HDMI/USB-C by using screen mirroring instead, and when you cannot avoid them, put the PPM in front of the wall.

Philips please stop confusing screen mirroring of any kind with Google Cast (the same technology that powers a Chromecast). Does this unit have Google Cast? It should show up as a cast destination in applications on our phone and pick up the video stream itself and leave the phone or tablet to be used independently for other things as a controller. You should not even discuss Google Cast and screen mirroring in the same posts as it is confusing. Google Cast is specifically for DRM content.

Hello, yes you have it, that's why if you go to youtube on your phone for eg, you can cast it to the projector and do something else on your phone.

"Google Cast, branded for consumer devices as Chromecast built-in, is a proprietary protocol developed by Google that enables mobile devices and personal computers to initiate and control playback of ..." Please confirm that the Pico has Google Cast also known as Chromecast built-in.  People are saying it is not showing up as a casting destination.

I'm really happy you could pack so many features into this pocket box. :) None of the competitors could do it. For those who really missing the HDMI 4 corners correction or bluetooth, buy an HDMI - USB-C cable for around 12€ / 13$ on Amazon. The early software related glitches are being fixed. It only takes some time.

It seems that the "HDMI-Gate" has a third issue !

Olivier Duval wrote :
<>

Do you confirm that, after no 4 corner correction and no blutooth sound thru HDMI, digital zoom suffers from the same problem, that is to be inactive thru HDMI ?

Dear Philips,

What will be the effect on the spoken problems if I use a "HDMI to USB" cable?

Thanks

USB doesn't drive video like HDMI. This is not possible. But you can use the wireless screen mirroring as bluetooth is working with it

Thank you very much for the explanation on the chip size and regarding resolution! Please keep up with the good work and fine tune the image quality as best as you can. It is absolute the crucial to a projector!

Xiaolan, you made a good pont: the image quality if the most crucial for a video projector. Update soon!

@Philips The point is we dont expect this kind of errors for a reputable company like Philips. Its not smart choice to change your advertisement now as u already started shipping! You have to understand we invested quite a lot money for these features . You have to come-up with a way either by fixing it or by compensation. 
If you dont action on this issue now you will loose a lot of backers for sure. 
I am still hoping to receive a Good Product !!!
Thanks

@philips
Bonjour, sauf erreur de ma part un "optical actuator" c'est l'outil pour faire du  pixel shifting, donc votre réponse n'est pas  vraiment une réponse!
Hello, usually optical actuator is used for pixel shifting so your answer isn't really an answer!
@Ilja
this kind of project is mostly a way to sell a product before is ready. Philips can support R&D without our $! The advantage to produce something without stock problems, no intermediation, unsold products or on shelf...

Backers advantage is mostly to have a advaced product with a reasonable price, but still, I really don't like campains with "no end"  if there are 14,000 backers is because it was possible to buy de ppm with a big reduction even after the end of the indiegogo campain (now with 42% off !). I hope to not see a fast price reduction after the official commercialization and I'm not sure they will need to do a real commercialization after more than 6millions

concerning the change of features like the 4 corners correction and bluetooth not being available on HDMI, we are also sorry about it, we pushed our supplier and we managed to get it for Internal, USB, and wireless screen mirroring. We understand the people who decides to ask for a refund because of those 2 features. For all the rest, we can correct it, our engineers are working on it. We will also send a new update asap to correct the image color.

Dear Backers, we understand the frustration you can have and we are deeply sorry about it. We are pushing every day internally to get this product ready. It's a super piece of technology and we see we have some issues, like any electronic companies. Some issues are addressed by software update and the most important is for sure the image quality. We are sincerely thanking you for all your comments and feedbacks, for bugs as well and we are working on it.

Hi, for those of us who have received a defective unit (broken parts inside the case), what is the estimated time for a replacement?  or at least a response acknowledging that we will see a replacement.  I have not yet received a response to my emails from Jan 2 informing you that my unit arrived broken.  This is enough of an issue that there are multiple reports of the exact same issue, so it appears to be an assembly defect.  Thanks.

Hi Philips,

Yesterday I went and purchased an Apple TV to use full HD Netflix, Disney+, etc with the projector. I am running into an issue. 
How can I use the zoom with my Apple TV?
I need to be able to zoom out like I do with the native apps on the projector. Otherwise the screen is too big. 

Your campaign advertised “Premium Digital Zoom” without any mention that this was for internal content only. I hope that I haven’t wasted my money on this Apple TV and projector. 

Thanks

Can't post..why

How do I request a refund? I have not received my projector yet. There are some serious issues that you have now started to go back and change  campaign marketing materials. Disgusting behaviour to try and lie and deceive people from promised features.

I have been one of your biggest supporters up until this point. Put aside the software and hardware issues, changing marketing material to try and cover up serious mistakes is the line for me.

Kindly point me to how I request a refund.

@Heidi von Creytz :
WiFi pb should be fixed by the last update.
To apply the update you can :
 - disable/enabled many times the WiFi until you see your network (someone said 5 times)
 - download the update from a computer (someone shared the link here)
 - or share your smartphone's internet connexion by connecting it to the Pico with USB

@Piotrek maybe I do. But as so many I’m really disappointed with this whole campaign. Especially with the fact that some of the earliest backers still have not received their product. The promised reviews have not materialised. The internal communication at Philips seems to be nonexistent. The spec sheet being altered towards the end of the campaign. Do you want me to go on.

There are around 14,000 backers to the ppm. How many negativ comments here. If 140 then it is 1%. I believe it might be 500 people 4% of which at least half have not received it yet . I understand people are afraid for their money they invested in this development of the ppm with the possibility of a good product at the end. I am happy for Phillips finish their job before it gets sent. I am positive that in the end I will receive a product I can use for what I backed it for..... watching movies.

@Danny K: Yes
@Heidi von Creytz: I think there must be something wrong with your PPM. If you have tried the usual reset/restart and it still does not work, I would recommend that you e-mail Philips and ask for a replacement.

Martin Meidl, you need to work on your analogies. This one does not make any sense. Also, everyone understands false marketing, no need to play a teacher.

@Tom Jaques: Do the math. Let's say you watch something on your PPM 4 hours 365 days per year. That's 1460 hours per year. With 30 000 hours lifespan of the LED, that's over 20 years until the LED breaks. I think you would have replaced the entire projector by then, don't you?

The reviews and official @Philips responses here really breaks my heart. I've been looking forward to receiving this item, but now it seems it cannot do what I intended it to do as they advertised it. :(
Since the problems are hardware, there's no more way to correct these. 
I'll be emailing for a refund soon.

Ok here it goes. This is for everyone who keeps saying to not keep posting on here with repeat questions. I put it to you so maybe you can understand. Let’s say you planned a function for all your friends at a Hotel. You’ve put down a deposit and arranged for said hotel to provide you with a menu and beverages. And you are happy with their recommendations. So now is the day when you and your friends arrive at the venue and start your evening. Having a great time dancing and enjoying yourself.

Than comes the time when you all sit down for dinner and wait for your food and beverages. Hours pass, and nothing comes out from the kitchen or bar. You wait patiently because you know shit happens. After several more hours still nothing so you call the manager and ask nicely when your orders will be ready. And he tell you he doesn’t know but when it’s ready it’s ready. After still a few more hours still nothing. Than suddenly about 1/4 of the order comes out and you ask where is the rest only

To be told when it’s ready it will come. Meanwhile the few people who actually got their food say that this is not what they ordered. What would you do. 

If the manager communicated with you properly from the startup would now not be pissed of

Damned typos

Can’t correct these on indigogo 

WIFI on this unit does not work. What's the solution for this? Our 5G and usual WIFI networks are not available, have tried on 5 different networks. Pretty useless - spent a whole day trying to work this thing. It's back in the box. Waste of time.

Hi, will the Bluetooth audio streaming work with  internal content (from apps or via USB)?

@Philips Judging by the reactions here, things get a bit out of hand. I am still confident that I love the PPM and that I will soon be able to enjoy my large collection of Blu-rays :-)

I think expectation management and transparency are very important.
I read that you cannot yet say when exactly they will be shipped. But you can tell us how many PPM’s have been produced to this day. Please be open about this. Thank you!

Maybe stupid question that was addressed before but the light source is documented to last at least 30,000 hours ... what happen after these 30,000 hours ... is there a possibility to replace the light source or does the device become obsolete ?

@everyone, we get it your disappointed with what you were promised over what is being given. You don't need to post the same thing over and over in here. Email them and the stated email I think it was hello@picopix.com and ask for your money back there. There are some insightful questions and concerns for people still willing to recieve this product but people and Phillips/Screeneo can't see them with all the repetitive negative comments going on.

Don't get me wrong I understand why your upset and also understand freedom of speech, but it's not getting you anywhere by posting on here and it is not helping those still interested in the project. We feel the same way with regards to some items but those of us still sticking with it believe in some way that it will still fit our needs or are willing to recieve the product and decide for ourselves. So send an email vent your frustrations there and I hope you find a better alternative. 

Hi, contribution #8008 
Just send email regarding the refund as auto keystone and 4 point corner correction was the main feature I need using HDMI since it is hardware issue and cannot be resolve kindly refund me. Thanks and all the best!

So just to verify, horizontal keystone won’t be functional over hdmi?

The Philips.co.uk website still doesn't make it clear you can't do 4 corner correction through HDMI.

Having just read this pre-review it doesn't even hit the spec on the lumens... so another issue for this projector: https://www.passionhomecinema.fr/blog/index.php/31/12/2019/test-philips-picopix-max-v-1-0-22-premieres-mesures/

How long until Phillips change the spec sheet again... get your bets in.

@Philips, why do you keep saying you are not using pixel shifting technology, and you are using actuators instead.....that is the same thing! its moving the mirror to double the number of pixels. This is pixel shifting! It makes me wonder if anyone in Philips knows how these technologies work

Hi Phillips. Sorry to hear everyone bashing your choice of the projection method. For me personally it doesn't matter how you do it, as long as I see a 1080p image at 60fps.

Could you please confirm that the product still delivers true 60fps - i.e. ALL of 1920x1080 pixels being refreshed 60 times a second, and not just half for each position of the refractive actuator?

I am disappointed that there is now a bluetooth lag between audio and video which I explained in so much detail when I first contributed and said this needs an option to cause a video delay to keep the video and audio in sync but was told this has been tested thoroughly and there was no delay.....what changed.

@Parminder, I am quite ok with it being fixed. The 4k specs on the cosmos Max are great, even from a standalone point of view. It is quite portable, though it cannot run on battery. The fhd version costs less than the PPM. Their earlier products have received stellar reviews. Plus for India, VAT is part of the deal, which is a really huge thing. I think there are less reasons to buy the PPM and even the strongest supporters will have second thoughts.

I asked for a refund. I am disappointed by this campaign.

What I’m really surprised at is that none of you backers have pushed @Philips for a proper review yet.

After all 3 units where send out and so far we had one in French. 

Plus a few from ppl who actually received theirs

Albeit a really in-depth one from Grégory

@Lockhardo Loverdaal it is native 1080p but it does that using a technique called pixel shifting. Many companies use this technique and it does work but people, including myself, are angry because we specifically asked about this earlier in the campaign and Philips categorically said they weren't using this technique.

@philips you said you will reimburse for keystone issue over HDMI.
How do you going to compensate?

@Hans-Göran Puke, I believe you nailed most of what we are seeing now.

Dear Philips,

I just spilled my morning coffee over my laptop when I read PPMs native resolution after all is 540p and not FULL HD 1080p. I remember you clearly stating that you are not going to use any pixel shifting etc. technology.

All your other lies I could put up with, but now for the very first time in four months I'm starting to consider refunding. You are tearing me apart. 

Have a nice day.

Here's my theory: Philips/Screeneo did not design this projector. They specified it, and let their partner (most likely JmGo) design, produce (test) and ship it. Also, I think the Philips team did not include experienced designers from the previous projector projects. Dealing with an OEM design partner in China is tricky in the sense that they do /exactly/ what you ask them to do, and if you are not knowledgable enough, you will run into surprises. This would explain a lot!

Hi Philips, we paid for the function of 4 corner correction (which you advertised was for both internal and HDMI). Now that this feature for HDMI no longer exists and you have revised your marketing material, there is a responsibility to resolve this matter with your backers (i.e investors). Can you please provide reimbursement?

Hi Philips. RE: the pixel shifting comment made by you. Rather than saying you will find out who said the ppmax is not using pixel shifting, how about acknowledge it was said by Philips, apologise for the incorrect information, and provide a remedy by way of monetary compensation. If you want to launch an internal investigation in terms of who said it, thats up to you. What the fact is that it was already said 4 months ago and you didn’t pick that up?? Your reputation is on the line.

@Parminder Sandhu, they are probably using this DMD: http://www.ti.com/product/DLP230NP . It isn't actually 1280x720 array, it's 960x540. That doesn't make huge difference, it still need's to draw four times for one frame.  It is fact that they are using DLPC3436 controller, and only DMD for that is DLP230NP.

Hi, just want to know the status of shipping to India? When i asked earlier you said that you have started shipping. 

My id is around 19xx but didn't receive any update.
If you have shipped to India, till which contribution id have to done it?
Eagerly waiting.

Parminder, FFS it's not upscaling... Read on pixel shifting to understand what you are talking about.

@lepon @skanda difference is about usd 400 and it's a fixed pixel shifting  projector whereas philips is a portable one.
The only really disspointing part is that philips is using a 1280x720 res chip and uo
upscaling  it .
So very sad..
I'm really feeling bad and let down here..was hoping for a true 1080p at least..
@philips wish I cd still come down at our level and upgrade this projector to true hd rather use an actuator.thz fir the truth though a little late.. ..

@phillips, I'm a backer from the EU. As the delivery is being sent from your EU office, will you be refunding the customs charge for all EU backers? 

Kind Regards,

Mo

@Parminder, thanks for the reply. Yeah they've started their sale on indiegogo. The specs on the 4k look much better than the PicoPix and it's only a little bit extra than the PicoPix (after paying phillips the VAT on top through backer Kit which anker don't have). They use the same app store as Phillips, which is not too cool. There aren't many good quality android certified projectors out there. Which is a bummer. Hmm decisions...

Guys, for those who are really disappointed, do check out Anker cosmos. VAT/ Customs duty included ( even for India ). Looks amazing and a far better deal than this. Seems to be now available in Indiegogo. Was earlier available on Kickstarter. I think Phillips due to a lack of transparency is going to face a huge exodus to such brands ( And no amount of high handed replies are going to help!)

I'm getting completely confused now... so if. I plug my nit Nintendo Switch into the project:
1. The screen will be wonky as it won't auto correct the frame?
2. I can only use the internal speakers in the projector eg no Sonos or Bluetooth?
3. Projector is using an actuator (what the hell is that?) so from comments that means it doesn't actually have 1080p worth a pixels on the screen at one time??

Its starting to sound like this a below standard, expensive not quite 1080p projector :(

This is Skanda. My contribution ID is 7356. From what I am seeing in the campaign, what was promised, when it was promised and what is being delivered and when it is being delivered seem to be totally different. This is not the Philips that I know and love and I am thoroughly disappointed. 

Kindly refund my contribution ASAP. 

Next time you run a campaign, it will be better to give realistic expectations to people and not disappoint them so.

Dear Philips, you should rearrange your priorities. Obviously for a great amount of backers a full working hdmi port - as promised for many months and all of a sudden changed last weekend - is more important than any picture optimization. Same for the sonos compatibility (bet: wont happen) and especially bluetooth working with a hdmi device connected.

Is it true that this will never happen due to hardwareissues?

@yan sorry unfortunately I still haven’t received the projector so can't check.

@Martin, It was fine on youtube videos with the same wifi connection.

@yan looks more like a Wi-fi problem

Clear & simple question: you stated in comment before that you use a 0.23" DMD. Also you stated to use TI chipset. TI states for a 0.2" DMD a typical brightness of "up to 150 lumen" and for 0.3" "up to 350 lumen" (for their chipsets). So, how can you achieve 850 lumens without overclocking?

There's some pixel issue. It showed some square boxes when playing onboard Netflix app movies. is it because of that actuator?? video from the link below.

https://youtu.be/Ng1Hye5cPLE

appeared at 0.4s, 0.16s and so on

Not at all. Because if you play a movie from VLC of hdmi, you won't see those.

Why am I seeing those on Netflix movie? U mean I need to play from VLC player?

Philips, what is the situation with the built-in Netflix client? I hear from people that has received their PPM that it is not displaying 1080p. This is important to me.

We are trying to reproduce the issue. All our samples are in 1080p.

Philips, people that seem to be knowledgable about this claims that Widevine L1 certification is not enough for Netflix in 1080p. You also need Netflix certification for the device itself. Is this something that you are aware of and working with? Besides, there is a very easy way to test the output: Just search for "test" on Netflix and you will find an excellent video that tells you exactly what resolution you are getting, and also bitrate.

This has been asked before but didn't find answer from below i.e. can we expect to get HDMI & Sonos in future updates or only without HDMI? Or even that? This is crucial point for me.

Jaako, this is a good question. We are checking internally. But first let us fine tune the device :) 

Philips, now you are kidding. Actuator is the mechanical thing which moves mirrors in mirror array. That doesn't count if you are pixel shifting or not. That is so bad communication right now.

Niilo, we re sorry about this, in any case: this is 1080p .

Yep, but it is shifting four times for every frame. There is use cases where this matters and causes flickering example in video recordings.

I has high hopes for new and revolutionary DMD. There was NDA and "new chip" mentioned, so I tought this is something new and unseen, but is it same that all your competitors are doing. Thats ok and apologizes accepted, but don't make false claims and go around.

Hello, just about Full HD, 4K and so on: Real 4K prices start at 5000 euros, below that price, constructors are using actuators. But side by side, you won’t see the difference at all. We chose to use 0.23 because the image quality is far better than the old .033, also the consumption is lower than the 0.33 which is better for the battery (50% more for 0.33). Furthermore, the performance and size need to be compared apple to apple: like ratio, color gamut, brightness…

Dear Philips, a comment on pixel shifting-we signed for native full hd and yes you directly stated earlier here that pixel shifting is not used. This is false advertisement.

We are checking in our team who said so. We are not using pixel shifting but actuator.

Isn’t actuator similar? Point is that it’s not native 1080p, but 960x540...

@Niilo and @Philips Projection

8774745
David Liew : 4 months ago
Hi Philips, can you confirm if the projector is using pixel shifting technology to achieve 1080p?
⤷ Philips Projection : 4 months ago
Hello David, no
⤷ David Liew : 4 months ago
Hi, to confirm your reply “no” as in PicoPix Max is not using pixel shifting to achieve 1080p?
⤷ Philips Projection : 4 months ago
Yes we are not using this

We are checking in our team who said so. We are not using pixel shifting but actuator.

@Niilo Koivunen, let me copy and paste it again..

Maybe you need to check comment #8774745 again. (There is link for you: https://boonjin.github.io/share_codes/picopix_comments.html#8774745) Is it time to apologize?

We are checking in our team who said so. We are not using pixel shifting but actuator.

@Philips - sorry but just fact checking. Your team did say it’s not pixel shifting.

8774745
David Liew : 4 months ago
Hi Philips, can you confirm if the projector is using pixel shifting technology to achieve 1080p?
⤷ Philips Projection : 4 months ago
Hello David, no
⤷ David Liew : 4 months ago
Hi, to confirm your reply “no” as in PicoPix Max is not using pixel shifting to achieve 1080p?
⤷ Philips Projection : 4 months ago
Yes we are not using this

We are checking in our team who said so. We are not using pixel shifting but actuator. 

Also, I sent an email to hello@picopix.com regarding the return/refund process as I am unable to use the PPM with lack of corner correction using HDMI. I still think the product is decent but I just can’t use it for my intended purpose. Appreciate if you could respond to my refund request email. (Contributor 3415) Thanks and all the best! 

thanks! 

Thanks! Looking forward to your response regarding the refund.

Regarding the “actuator”, not too familiar with this but from the FB page, it was shown that the PPM contains a DLP230NP chip - which is 950x540. 

http://www.ti.com/lit/ds/dlps144a/dlps144a.pdf

DLP230NP is a 0.23-inch diagonal spatial light modulator of aluminum micromirrors. Micromirror array size is 960 columns by 540 rows in a square micromirror arrangement. The fast switching speed of the DMD micromirrors combined with advanced DLP image processing algorithms enables each micromirror to display 4 distinct pixels on the screen during every frame, resulting in a full 1920 x 1080 pixel image being displayed.

Isn’t this the same concept as True 4K vs Faux-4K? So does that make the PPM a “faux-1080p” if there’s such a term?

I found a faux-4K chip narrative from TI which resembles the narrative on DLP230NP

http://www.ti.com/lit/ml/ssnb002/ssnb002.pdf


4K UHD resolution
• Ultra-fast switching speed
—The fast switching speed of the DMD enables 8.3 million pixels to be displayed on the screen
using 4.15 million micromirrors
—Resolution delivered is equal to combining four 1080p displays

@screeneo, you clearly answer 4 months ago to this question, in this comment section ! 
Q (David Liew) : Hi Philips, can you confirm if the projector is using pixel shifting technology to achieve 1080p?
R (Philips Projection) : Hello David, no
Q (David Liew) : Hi, to confirm your reply “no” as in PicoPix Max is not using pixel shifting to achieve 1080p?
R (Philips Projection) : Yes we are not using this

We are checking in our team who said so. We are not using pixel shifting but actuator.

Thanks for your reply, I also sent you an email for a refund, I would appreciate to get a response too ;)

hi Philips, it’s not the day topic but, what about the delivery for europeans?

We are on it

Hi Philips, What's ur responsibility on those items u can't achieve what u have advertised earlier. We paid for those functions.

Hello Yan, we are totally sorry about those BT and 4 corners function over HDMI. This was promised by our supplier and was finally impossible to do. For people that are using this function, we can reimburse for sure. 

Hello PicoPix Max Team,

I've always been behind you on this campaign, but the lack of image correction horizontaly in HDMI is a real issue for me, as I wanted to use it with my Freebox...
Are you fully certain you can't have a software solution for it, like forcing HDMI signal thru Android to be able to have horizontal keystone or 4 corners correction ?

And still no news for EU shipping, can't you just explain WHAT is the problem ?
Please don't let us down and give more transparency...

Best.

Ludovic, no because it's a question of hardware. Yes for EU we are preparing the order. We will send an email as soon as we chip. 

For the horizontal correction, what I can't understand is how came this hardware incompatibility.
Was it planned at the beginning, because of costs or size, or was it an issue you discovered too late to handle with ?

For the EU shipping, good to ear.
Still waiting for this PPM to make my own opinion on this item.

Some people asked for a refund less than 12 hours ago and got it but I am still waiting. WTH is wrong with you guys. Contribution ID 5333

Philips, the problem is nott pixel shifting, but the simple thing that you said that pixel shifting is not used. There is use cases where this matter, ie. when recording video for art projects or similar.  Now you don't take responsibilities for things what you have said, which is very worrying,

Hello, we never said that we don't use pixel shifting. 

Maybe you need to check comment #8774745 again. (There is link for you: https://boonjin.github.io/share_codes/picopix_comments.html#8774745)

Is it time to apologize?

Hi everyone. Can I please ask a question to anyone who knows the answer. How am I going to get sound from my PS4; given now that hdmi-Bluetooth is not available? I only have wireless speakers at home. If this is not going to work, I will ask for a refund. I don't know where to check, so relying on your responses. Many thanks..

What I really don’t understand is that we as backers have to drag vital information out from you. Why couldn’t you do this yourself? And what about the reviews you have promised? Or do we have to remind you about this as well on a daily basis

At this stage I really just want the projector and experience it for myself. Whenever this is going to be. 

MArtin, what is the difference? We are not obliged to give you all components inside our projector. We never lied on the resolution: this is 1080p.

I have not been suggesting that you have lied at all. But you have been drip-feeding us information which as you can see was and is a worry for a lot of people here. And what do you mean by what’s  the difference. Also I have never mentioned the resolution. 

Philip should do the compensation since it can't deliver as the advertisement and failed the promises.

For people who doesn't want the projector, we are refunding them. 

Based on Philips’ response, the simple answer would be yes it’s pixel shifting but you won’t notice any difference?

it's called an actuator. What you see is 1080p. There is not difference at all

Clear & simple question: does the projector use a DMD-chip with pixel shifting technology or not? I expect a clear & simple answer just as the question is.

the 0.23 is using an actuator to display 1080p. What you see is 1080p and if you compare to the 0.47, which is real 1080p and bigger, you won't see the difference. That's why the real resolution our the PicoPix Max is 1080p

@philips absolutely agree that nebula anker 4k is actually pixel shifting using a 0.47 DMD chip but cdnt u have used the 0.37 DMD?

the 0.47 is FAR bigger and cannot be used on battery. Or you can have 20mins battery :-). We used the best compromise

But these are the specs if a 0.23 chip
Ultra Compact 0.23-Inch (5.95-mm) Diagonal Micromirror Array
Displays HD 1280 × 720 Pixels On the Screen
5.4 µm Micromirror Pitch
17° Micromirror Tilt (Relative to Flat Surface)
Side Illumination for Optimal Efficiency and Optical Engine Size
Polarization Independent Aluminum Micromirror Surface
8-Bit SubLVDS Input Data Bus
Dedicated DLPC3434 Controller for Display Applications
Dedicated DLPA2000, DLPA2005, or DLPA3000 PMIC/LED Driver for Reliable Operation

You can maybe send an email to TI to get more info. The DMD is not all, the entire Light Engine counts. What you see is 1080p. You can even take 2 or 1080p projector on the market, you will see that the resolution is the same.

Dear philips pls rise above your possible loss if product recalled.pls recall it and give us the best product possible..you can hold our money if you want.
Give us true 1080p without any actuator or pixel shifting and keystone correction .we can wait.I feel your rep should be more imp than monetary loss.
If you can't then kindly refund my.money 

Have I been blocked and locked here???
Pls refund my money ..this is unacceptable 

Waiting on the colour update, when is it coming?

We are preparing the software update :-)

Hello, just about Full HD, 4K and so on: Real 4K prices start at 5000 euros, below that price, constructors are using actuators. But side by side, you won't see the difference at all. We chose to use 0.23 because the image quality is far better than the old .033, also the consumption is lower than the 0.33 which is better for the battery (50% more for 0.33). Furthermore, the performance and size need to be compared apple to apple: like ratio, color gamut, brightness...

Can't really blame philips for continuing their campaign despite bad reviews as nebula anker has also started theirs on Indiegogo right after thier campaign finished  on Kickstarter .

I was not concerned with all issues till now because most of them can corrected with firmware update. 
I am not worried about horizontal keystone over HDMI too.
But recent comments state that DLP chip use pixel shifting with native 540p, goes against what Philips marketed. 
This may be the reason for poor resolution of native Netflix app.
@Philips please clarify this urgently. Does the PPM DLP chip pixel shifting or not?

This has nothing to do. If you take a real 540p and a 1080p, side by side, you will see that our projector is 1080p not 540p

@lepon ur talking abt the anker cosmos 1080p right ? Yes I gave up my super early deal of usd 450 including sending charges and custom plus cats included.
It definately looks good with all specs clearly specified but no battery (anker mars 2 has it but it's 720p)
Apart from philips max where the world was promised including a stunning 120 inch picture with 4 corner keystone correction 3 hrs battery I have ordered the nebula anker cosmos 4k.
I really can't tell more bcs I'm a philips backer too

Also the sale closed after fixed date on Kickstarter 

Hello, just about Full HD, 4K and so on: Real 4K prices start at 5000 euros, below that price, constructors are using actuators. But side by side, you won’t see the difference at all. We chose to use 0.23 because the image quality is far better than the old .033, also the consumption is lower than the 0.33 which is better for the battery (50% more for 0.33). Furthermore, the performance and size need to be compared apple to apple: like ratio, color gamut, brightness…

Why is it that I have to go through the comments to find vital information from Phillips? Just do regular updates regarding all issues, small updates that answer all frequently asked questions.

I accepted the delay and was ok with that but it’s cannot accept that features that were promised aren’t included, it’s not what I paid for. I paid because I expected those features and I won’t compromise to a lesser product.

I want to know about the technical specs are true like ppl say in comments

Hello, we already sent 15 updates y emails and there is an FAQ as well

I don’t mean that. Every now and then you write in the comments what’s going on like shipment and tech specs or other changes. For someone like me who can’t spend hours going through the comments on a daily basis to find the comments made by Phillips, it’s anyone finding info in comments by others and trying to piece together what’s going on.

Instead of writing in the comments with little info, write a short update so it’s not lost in the comment section and ppl like me need to piece together

It’s annoying trying to piece together what’s going on from people in the comment section and that Phillips comments with important info go lost in the comment section

Oh no re: HDMI and Bluetooth - i was hoping to use my nintendo switch with the picopix max and then send the sound to my stereo paired echo dots :(

Also, good job keeping us updated and fixing bugs/updating

question though: is the bluetooth issue be fixed in the future via software update or is that a hardware limitation?

Ken, unfortunately this is a hardware limitation. BUt If you use for eg an Apple TV, Fire Stick, or mobile phone/tablets, you can still connect those directly to your bluetooth speakers

Hey all backers,

Has anyone looked into the Anker Cosmos? They've released the sale on indiegogo. It's cheaper than the PicoPix and has dolby digital speakers built in with Bluetooth capabilities but doesn't have the battery. Anyone with any extra info, it's be great to hear from you. Weighing up a refund and backing that instead.

Cheers

Hello, just about Full HD, 4K and so on: Real 4K prices start at 5000 euros, below that price, constructors are using actuators. But side by side, you won’t see the difference at all. We chose to use 0.23 because the image quality is far better than the old .033, also the consumption is lower than the 0.33 which is better for the battery (50% more for 0.33). Furthermore, the performance and size need to be compared apple to apple: like ratio, color gamut, brightness…

I was one of the PPM defenders and now even I think of refund. Philips Projection you should post an update and let us all know all the info - pixel shifting, is the chip being overclocked to get those lumens and so with reduced lifespan and what are going to do to compensate us all for things that were promised and will not be delivered like hdmi 4 corners and bluetooth (and I would do a wild guess hdmi and sonos as if you ever do sonos support). Lot more refunds will follow if you don't update

HEllo, we are not overclocking at all the engine, it may result in burning in few minutes!

Тhat is good to hear/read. And what about the other things?

Hello, just about Full HD, 4K and so on: Real 4K prices start at 5000 euros, below that price, constructors are using actuators. But side by side, you won’t see the difference at all. We chose to use 0.23 because the image quality is far better than the old .033, also the consumption is lower than the 0.33 which is better for the battery (50% more for 0.33). Furthermore, the performance and size need to be compared apple to apple: like ratio, color gamut, brightness…

Don't know why you are replying to me those 4K things. I'm just asking about the things that were promised when I backed the project - like 4 corners, bluetooth and so on. Now for example if we use Netflix inside the projector there is problem with the resolution, the casting from other device over wifi - not possible, using Firestick or something else over HDMI - no 4 corner and with some of the external devices - no bluetooth (it is up to the external device to send bluetooth audio). 

Also I wanted PPM mainly to watch FHD live TV. Now when chips are revealed I'm not sure if it is capable of showing properly real HQ FHD livestream - i.e. MPEG2 interlaced 12 Mbps stream (that is how it's been sent from the TV headquaters) so it needs processing - deinterlacing, decoding and so on. I though of this and was going to use external device but now no 4corner and no bluetooth there.Also what about Sonos and HDMI? Any chances there?

Hi @Philips, I’ve seen your comment below about casting not being available for Netflix, which is likely a big deal for a lot of people. Could you please confirm if this will be fixed in a future software update, and if it will cast at 1080p? There is a lot of confusion about this and a number of other features, as you backtrack on features many of us were attracted by.

Yes we are working on it. Concerning the wireless screen mirroring of Netflix: this is a limit from them. THey want to protect their content and requires a secured connection like HDMI

@Parminder > The fact this "sale" is still open, despite many claims it was about to close (see first updates, where dates in october are clearly wrtitten) should warn them something is wrong here...  How can you still take new orders while you're still not in capacity to deliver customers that wait for almost 3 months now... 

Please SCREENEO, refund me ASAP, I sent you an email (backer #2048).

No reply from philips..even I'm thinking of a refund request now..
And the campaign continues

We are receiving many emails, we will refund you asap

I understand 

So you want me to ? I said was thinking if asking for a refund..haven't decided as yet but if u want me out so be it

This pixel shifting thing is weird, did Philips really not think someone weird open it up? This specific question has been asked many times from the beginning. I wonder if there was a last minute chip change and that's why the picture quality and colours have been off?

*would not weird. I wish Indiegogo would let you edit posts.

Just sent email asking for refund to hello@picopix.com. 
My Contribution ID: #19929

Also please clarify the display chip size. It has been said by backers that PPM is using 0.23 inch chip. The competitor Anker is using 0.33 inch chip

Philips Projection 37 minutes ago
PROJECT OWNER
Dear Backers we are not taking any from refund here. You need to send us an email. Thanks

Yeah - a lot of us (including me) did that - no answer. Taking the money in first place did only take you seconds. 

So please refund the full price (419Euro + 79Euro VAT)- i DID send you an email.

we answer in 72h, we have may emails. Don't worry you will get your refund

PixelGate :) Please have a look at the DLP230NP datasheet. It says: "The fast switching speed of the DMD
micromirrors combined with advanced DLP image processing algorithms enables each micromirror to display 4
distinct pixels on the screen during every frame, resulting in a full 1920 x 1080 pixel image being displayed."

So every frame is 1080p packed in this tiny projector.

Source: http://www.ti.com/lit/ds/symlink/dlp230np.pdf

We have discovered that you are using a basic DLP230NP engine, and that is only 960×540p instead of 1080p, unless through pixel shifting. 
It is not native 1080p?

David, what you see is Full HD indeed. not 960. If it was really 960 you would see the difference while playing a Full HD movie

Is screen mirroring considered as an internal content?  Thanks!

yes

We have discovered that you are using a basic DLP230NP engine, and that is only 960×540p instead of 1080p, unless through pixel shifting. Please clarify.

What you see is indeed 1080p. 

Philips,  just confirming its native 1080p not pixel shifting?
Thanks

What you see is native 1080p yes

Dear Backers we are not taking any from refund here. You need to send us an email. Thanks

Please replace me a new ppm. I recevied a defectived one. I filed you an email last Friday already.

Please email me back in terms of refund Contribution ID
4113 Philips

Please refund me. My Contribution ID: 16702

Please refund me. My Contribution ID is 15952

Please initiate a refund for me asap. My Contribution ID is 9052.

Sorry, should be ID #16301. Please refund me.

Hi Philips, I am really disappointed about the latest update on the limitation. It is a deal breaker for me. Please refund me. ID #13601. I had sent the refund email to you.

Philips, which one is lie?

1) We can do 1080P full hd natively

2) We don't use pixel shifting! (https://boonjin.github.io/share_codes/picopix_comments.html#8774745)

Looks like you are using basic DLP230NP engine, and that is only 960x540p microarray, so both can't be true.

@james you are right 
This is an addition 
Modify the aspect ratio of each of the projection’s four corners for a perfectly straight image, or adjust it to your viewing pleasure (only for internal content, not for HDMI)!

From the Picopix max teardown, the DLP chip used was DLP3436, which comes with DLP230NP DMD. It's native 960*540 @240hz and 1920*1080@60hz with pixel shifting.

Why was this an NDA when it has existed since 2018?
Also why did philips claim there was no pixel shifting?

My picopix is unable to detect my wifi networks so I am unable to get the latest updates. Where can I get the firmware updates to manually update?

@james i dont see any changes 

The PicoPix Max automatically straightens for a clear, perfectly-angled
project no matter the surface it’s on (Auto Keystone: Internal, HDMI content and screen mirroring. 4 corners corrections: digital, screen mirroring and for internal content).

But clearly 4 corner connection! 

My worry is picture because this is my second projector and i have ordered a nebula 4k too instead of 1080 just with the hope that philips would give me a stunning mobile projector and nebula would give a fixed 4k one.
This camapaign is still on while nebula has closed its campaign.
What nebula did was include a last minute extra chip for keystone corrections so that no picture loss occurs..wish philips did that too

5 emails to Phillips about a refund and no success. They’ve even started changing the original marketing material to suit their lies. WARNING DO NOT CONTRIBUTE TO THIS CAMPAIGN - PHILLIPS HAVE LIED AND ARE NOW REFUSING REFUNDS

Refund please, I’m well aware of the limitations and proposed workarounds and it’s not as advertised, please refund

5 emails to Phillips about a refund and no success. They’ve even started changing the original marketing material to suit their lies. WARNING DO NOT CONTRIBUTE TO THIS CAMPAIGN – PHILLIPS HAVE LIED AND ARE NOW REFUSING REFUNDS

The lack of Bluetooth Audio Out via HDMI means I cannot use the PPM with a Chromecast or PS4 and my portable Bluetooth speaker as I intended. This is absolutely a deal breaker for me and will warrant a refund request unless you're certain, Philips, this can be fixed in a  future update.

I have made the difficult decision and requested a refund. I sent an email about the lack of 4-corner correction and bluetooth audio over hdmi input and the technical team confirmed, that these are HARDWARE LIMITATIONS and CANNOT be resolved via a firmware update. Sorry guys, but I'm out.

@Philips Please proceed with refund for contribution 12511. I have already replied with reason for refund but yet to hear any updates.
Thanks.

STILL NOT ARRIVE ITEMS. ORDER DATE 11.2019.

@michael. Just setup an access point which is hard wired (ethernet ) to main router

Hi Philips!

Loving the projector so far, but my basement does not have a very good wifi connection. Is there a possible solution for wired ethernet? Perhaps a USB-C to Ethernet adapter?

There's information floating around on social media that the DLP chip is revealed to be DLPC3436. Can you confirm? Nothing new or revolutionary about it as you have claimed it to be.

0.23 1080p DMD

Hi Philips,

Please initiate refund for me.  My Contribution ID13527.

Please give me a link to refund.

Hi Philips. Just a quick question. 

Your advertising for the past 4 months has been that 4 corner keystone correction applies to both internal and HDMI content. However, just this weekend, you suddenly changed your advertising to say it's only for internal content, not for HDMI. For transparency, please explain when you realised it no longer applies to HDMI content. Also, will your backers receive some sort of monetary compensation as you have changed the specifications?

Hi Philips,

Please initiate refund for me.  4-corner adjustment and BT audio on HDMI input are crucial for me.

Hi team,

As discussed multiple times on email, without 4 keystone correction on HDMI and Bluetooth (as advertised) this device is hopeless for my use case. I’m sure it’s great for others, but to save me sending it back to you and wasting mine and yours time, please refund me

Project team. I have been supportive of you from the time I joined, and done my best to help with communication with frustrated backers. however, you have ignored any advice, and on top of this you have acted in an absolutely disgusting way towards everyone who backed this project by changing the information supplied in the story (removing elements of auto-keystone and 4corner correction functionality) without officially updating your backers. this a very dishonest and disappointing

Please post immediate update to officially inform all backers of major changes to what was promised in the original story. you must be responsible and treat backers (who are the reason you could launch this project) with respect and honesty. They deserve to be informed about major changes directly from you, and not by a quiet change in your story. You sent updates to inform or positive changes to what was promised originally (lumens increasing, BT5), you should do the same for negative changes.

Please be clear in your update about the functionality. According the marketing image (and even with the updated story text) you are saying the for HDMI input auto-keystone correction functionality both vertically and horizontally is available. (the text under the image of the projector to the left of the people of the bed says auto-keystone correction - project from any angle, therefore projection from the left/right side should be automatically keystone corrected horizontally) 

the image and text combined make the promise of this functionality. if this is not true, inform backers in the update. and if horizontal auto-keystone correction is not available, please state clearly if it will be possible with a software update in the future. if it is not, you must state that horizontal auto-keystone correction will never be an available feature of this projector. please understand that 4corner correction is not the same as horizontal auto-keystone correction

speaking of the 4corners correction you need to officially inform all your backers via uodate, where the originally promised functionality is now not available. (also please do not tell people to adjust keystone/4corners at the source, because this is not a functionality that exists in 95% of the devices people will use. it is a ridiculous dishonest comment). And the same thing goes with the bluetooth sound/hdmi issue. via update inform all backers officially of removal of promised functionaily

For each specific removal of  promised specs and functionality that you made in your original story, you must also clearly specify if the functionality can be restored via furture software update, or if this a permanent removal of this functionality.

you must post such an update immediately, and prior to shipping any other units, as these are major changes to your original story (promises) that many backers based their decision to back this project on. and depending on your answers there may be some people who would decide to withdraw their support for this project. it is your responsibility to honestly and clearly provide backer with the information to be able make such a decision.

@ all backers like me with the backer 13k+ nr. And the ones who are waiting for months.

Its hard wo wait for a genious thing like this. I think it will be a prototype when it arrives. So if it  arrive later many the chance that the producing people produce it better with more perfection^^

And @all crying backer they will a refund: you had luck to find this but you are just pussys sry.

I just backed this becourse its philips! The messages over here is like most of them are written from kids-_-

I mean the negative things without sense and the "when will it arrive, i cant wait" messages.

We should write here ideas and so on^^

126" should be ok. If you try to make it too big you ll face bluryness and the light quality will be not aa good but i think in the dark you can go about 150 or 180" then it will be bad quality^^

My asus b1m was a 150" but i used it always with 180" it was ok for me.

Hi, it’s the 4 corner correction gonna be add later on? Or is that the final product? I asked this before I backed and you said that it would be available. If not, I would like a refund.

Hi,
How can I use the zoom with my Apple TV?
I need to be able to zoom out like I do with the native apps on the projector. Otherwise the screen is too big. 
Thanks

Hi, please stop the shipping and fix all the hardware issues including the build quality. We are willing to wait Until its done. Hoping and believing ?

Hey, just checking if the projector is placed >126” from projection surface, will the image be larger than 120”? Or will the digital zoom compensate...? May be a stupid question as not sure exactly how that might work. Just trying to figure out where I need to/or can place projector for 120” screen purchased, in order to fill the screen exactly

@Philips team: Never mind the 4-corner adjustment and BT audio on HDMI input. It is not important to me. But what IS important is true Full-HD content from Netflix. From what I understand, Widevine L1 is installed, but that is only one of the pre-requisites for displaying full HD content. The other pre-requisite is that the device is approved by Netflix. Have I understood this correctly? If so, can you please confirm that you are working actively with Netflix to get the projector certified?

From what I can see from people posting test results (the lucky ones who got an early PPM), the built-in Netflix client does NOT currently display full-HD content in full HD.

In the next update, I believe all regions that you sent PPM to should come back with an honest reviews. The pros and cons. Highlight them please. If impossible to follow the comments here. You will not want your consumers to start their own Facebook group, telegram group, etc. Have an official forum.

Hi fellow backers, Philips team

Can someone help me with the refund procedure? Where to send an email? Is that all that is needed?

Regards,
Siddhant

I would like to demand a full refund (incl. vat) now - about 500 Euros. Thank you. Will get a better product instead.

Dear PPM, Im very sorry but after these changes I decided to write the asking for refund email. Maybe later when this product is finished I will buy from a normal store with normal warranty.

Hello, it seems to me that even the vertical keystone correction does not work properly.  It looks to me now that this product t is not ready for Production.  Just wanted to know if this can be fixed by software update and if not, I would like to RMA and get a refund. Thanks

I guess it’s too late to fix the HDMI 4 corner correction problem now... Philips can you at least make sure all the internal contents and casting runs smoothly please :-) Are you going to add battery percentage in future updates?

Hello Phillips,

Hope things are well. 
Can you please advise if the hdmi/Bluetooth issue will be fixed? In that you can pair Bluetooth speakers to the PicoPix and have hdmi to an external device? 

Cheers, 

Mo

Will it have some presets to choose from to change the style of the image? I found that in some cases (brands) skin tones are way better than others. Every video/photo that i see of the ppm seem to have poor skin tones even when other colors seem accurate. U must garantee good skin tones or else the percepcion of the image quality will be inferior.

@Pali Bellan I’m considering anything that goes through the Android OS as internal. But yes you’re correct, anything that is cast can be adjusted since it goes through the Android OS. But anything like a TV box, gaming system, etc cannot be cast.

To clarify, casting, USB files, etc all play via Android apps, which makes it possible for 4 corner adjustment. Anything this is an actual video signal going to the projector lacks this capability. 

@Darren Wong - 4 corner should be working also for external content as I read it but only in case of wireless screen mirroring. - If I read correctly recent reply on @Fares Ben Cheikh comment (2 comment below yours)

I have just sent an email officially requesting a refund based on the inability to deal with horizontal keystone or 4 corner adjustment for external inputs. I’m a Canadian backer who received the PPM on 31st Dec. Been waiting to see if they could deal with the issues and based on the latest comments, I’m giving up. I expect to be refunded taxes paid to DHL as well along with return shipping for false advertising.

at least ppm should let us adjust the 4 corners correction first and save the setting, then we could get the hdmi or usbc plugin to use it...

Dear Philips Projection, in my humble opinion you should then stop all shipping and return with your engeneers back to  developement stage and fix the issue.. I assume he final product which goes out then for the full retail price you will have to anyway fix the (as I understand it) HW issue to have 4 corners for all the input types.. as competition has it in this class of products.. as I read through the comments here many backers has no problem to wait.. but still hope to have this issue fixed

on the other hand - if it is not the case and never gonna be fixed for campaigned products.. I would say at least to admit the mistake and say sorry to keep good style would be nice - it does not cost you a penny! and to just change the wordings in the story with a poker face that all is as intended does not shed a best light on the image of the brand under which roof you are campaigning..

Dear Philips, it is still confusing like hell. Can you please just put it as simply as a table : columns would be the source (HDMI | USB C | Internal | ...), rows would be correction (Horizontal | Vertical | 4 corners  | ...) and in the cells if it is Manual | Auto | Impossible. 
Thank you.

we will do it, but just to explain again: Auto Vertical Keystone: Everywhere. Manual 4 Corners Correction: for internal, USB content, wireless screen mirroring.

So does this means that all the other combinations are not possible ? Like HDMI and manual horizontal keystone?

Horizontal keystone is part of the 4 corners correction.

You said below “ Vertical keystone only. Because USB-C is like HDMI” and then here “ Manual 4 Corners Correction: for internal, USB content” are you talking about the USB-A port in the second comment? See how this is really confusing?

Does horizontal Keystone and  4 corner correction work on USB C video input feed?

Vertical keystone only. Because USB-C is like HDMI

I have sent an email to hello@ requesting a full refund.
I backed this project on the basis of Keystone (including horizontal) and 4 corners being available in all inputs, based on The Story at the time of backing. That has been changed now, and as a result we were unable to make a fully informed decision.

Do I need to write 10 more emails so for you to refund me?

Hello, we receive a lot of emails, please be patient, we are answering everyone there.

Philips! Simple questions:
1) Are we going to be able to cast content from our phones. When I say cast, I do not mean screen mirroring, but from the cast icon in enable apps such as YouTube, Disney +, etc.

2) If so, can you confirm Bluetooth and 4 corner correction is going to work in this scenario?

Thanks Philips

Yu, 
1: yes, we tested it. But not for Netflix
2: yes because it's going through Android

Good evening, i have a question: if i’d like to install an app as ”RAI-TV” avaible on Google store is it impossible if it is not Android official? Thank’s

Hello, yes for sure you can do it from the APTOIDE STORE

Any new shipping updates or info for the US?

@philips you say for up/down position, what about left/right?

Left right is digital, can be done in the Settings menu, but only for internal and USB content. We find out with our engineers, too late though... that this function cannot be done in HDMI even if it was supposed to be there. To understand how it works: Android is making the 4 corners correction but the V56 Chip doesn't forward the HDMI content to Android for image processing in order to have a better quality. That's why there is no digital correction possible on HDMI, just the Auto Keystone

but for sure the left/right or 4 corners correction works on Internal/android app/USB content

Many of the marketing images in the (original) story as well as the content indicate that the projector will be able to adjust horizontal keystone as well. I literally backed this project for that functionality only to learn that it doesn’t exist for external inputs after receiving the projector. Furthermore, 4 corner correction does not maintain linearity of the picture. In my scenario, the image is stretched on the left side and compressed on the right side.

Still waiting patiently for a response to this specific issue. 

Darren, this is the case, 4 corners correction means that the projector can be positioned like the marketing picture. You can modify each corner in order to have a straight image. But this only works for internal and USB content. The vertical auto keystone works everywhere

On screen mirroring, the 4 corners correction and Auto Keystone work as well

This is very disappointing. It’s like buying a car that is advertised as being able to hit a certain speed, then being told that it’ll only do it going downhill after taking ownership. Very unprofessional. I’m planning to request a refund for my projector as it is not what I backed. What’s the process? I’m also expecting a refund of taxes I paid directly to DHL

the goal of a projector is to project an image from a source. The 4 corner correction is indeed not working on HDMI, but just a small option compared to the full capacity of a projector. 

So this is the official response? HDMI is a source, 1 out of 3 in fact (Projector Android OS, USB-C, and HDMI) I asked about a refund process because this isn’t what was advertised.
HDMI input aside; what’s your response for a distorted image when using 4 corner correction? Is this also a “small option” which wasn’t mentioned?

Hello Darren, we never saw this with our samples. Did you send an email to our tech team? 

Hi, could you please address my question regarding a refund? As for the 4 corner issue, I will send an email later, but another user in the Facebook group is experiencing the exact same issue. Just try projecting from top to down and right to left at the same time and straighten the image. You’ll see easily what I mean.

Hello, we are not checking those groups as they are not handled by us. If someone as an issue or question, it's better to send an email to our tech team. Concerning refund, please also send us an email to hello@picopix.com

Hi, I understand that you’re not checking those groups, just providing some context that this problem I’m seeing is not unique. I will send an email regarding a refund. Hoping I’ll get a response fairly quickly as I’ll be on away vacation starting on 14th Jan.

Dear backers, we receive many questions about the AutoKeystone and many of you needs some clarification. The auto keystone will work everywhere, from internal to HDMI, in order to get a straight image even if your projector is on the ceiling or on a table. The correction is automatic for up/down position. You don't need to have your projector linear to to the wall but it can be on the floor or on the ceiling: the image will always be straight.

Will the automated horizontal keystone correction be fixed in an upcoming update? The correction only works vertically right now

Ignore inconvenient comments
liar
Communication is garbage
Scam companies that secretly rewrite story pages

@philips - I would like to request a refund. Please assist.

Ok, you are late with shipping, your communication is not acceptable, there are unforseen issues with the Pico.... BUT now you cancels main features of the product AFTER its founded...and this is the point for me to say. STOP. Many of the backers are going to ask for refund believe me. To cancel the HDMI correction feature and the HDMI Bluetooth Feature ...it's enough with your cheating.

Does the ppm have Google cast or not?? 
And I'm not talking about mirroring my Android screen or using airplay. Just the typical cast symbol that shows up when you play a video in chrome browser for example on your phone and which you can cast to the ppm.

Because in the FAQ you only give an explanation how google cast would work.

How to physically reset the projector? Please note I'm in Italy, EU so I don't have the PPX but for future referenze

I upgraded to firmware 1.0.24. After reboot the projection is way off. Not sure how to describe it, when I projected to the wall directly, instead of a rectangle I got a trapezium. I rebooted and the problem persisted. I then do a reset and the projection is fixed.

@dear philips pls do something..upgrade ,improve ..

Dear Philips,

I backed the 20th of December and completed the Backerskit survey the day I received it. When can I expect the Backerskit survey to change its status to "locked"?

Just look at the latest update Andrew 

I trust Philips and i expect mine before 25-1

Hi. I've thought long and hard about this post. I guess I'm one of many quiet Europeans. I backed this because it's Philips. I backed in August (2xxx). I've paid the VAT. This, and the FB sites, do seem a bit wild west. I believe you will fix software issues. But, like many others, I do worry about some basic issues. Bluetooth output when using HDMI and keystone correction. BUT. BUT. I have no idea when my projector is turning up. You said mid-October. It's now January. I understand crowdfunding

Hello, could you please tell me if the shipment has already been made?

HI

any news about my order?

Thank you

any news!!

@Parminder I’ve asked them before where the review from the 2 Americans is. The answer from them was they’ve tried to contact them.... and that was it. Grégory from France managed to put one out

I emailed requesting a refund, and got an email back asking "May we know which source you will connect to USB C or HDMI?"

I am not sure the relevance of this. I have answered the email, but I wish my refund (and confirmation of how quickly this, and my VAT refund, will be processed). I feel that if someone emails you asking for a refund, having given reasons, you should not question them further, however. This feels pressuring.

@philips with all these videos floating around YouTube we are not sure how the projector will turn out..
To allay all these fears would request you to put up an unbiased video in partial daylight from side with all settings shown.
Also pls show keystone vertical and horizontal video.
Lastly a video explaining usage or setup .
It's not rocket science ..
You can do it.

That will allay all fear.
Cheers

Quite lame to change your story page. What an incredible failure in testing. This should have been noticed months ago when finishing and testing the pcb. What a mess and loss of trust. Amazing how u r damaging the brand with this campaign.

On a positive note. I hope, that because of all the initial problems, the reason why a lot of ppl haven’t received theirs yet is that they are having to make a few tweaks to the internal components to make this a truly awesome device before the rest of us get the projector

Philips or Picopix max team will never amid what was wrong and what are the things they can't achieve. They even changed the story page after all the issues have been surfaced. That's the ugliest image of the Philips. How can they cheat all the customers with false stories, advertisements, etc? How the story and promising were made up initially? For sure, Picopix max team will not answer those and will take cover behind their big brand name, Philips.

@ Matthew Lee Lacey could you or anybody else elaborate a little? i don't have facebook...

@PHILIPS, does the PicoPix Max supports horizontal and vertical linearity adjustments? Without these vertical/horizontal/four-corner correction would still look bad because uneven stretching of the image.

This picture describe what I meant:
https://imgur.com/a/f4yhYuw

And here's how the horizontal linearity problem manifests on PicoPix Max:
https://imgur.com/a/3tEvrt8

As written in the Pico story...
The PicoPix Max automatically straightens for a clear, perfectly-angled
project no matter the surface it’s on (Internal and HDMI content

Impatiently waiting for my refund! Please check your emails and respond to my refund request. Thx

If you guys haven't joined the FB group for owners, do so. It's fairly enlightening.

@Benny Lenaerts  Strangely, just before I saw your message, I checked again and an update started downloading. It disconnected at 66% but with a retry to continued from there. But thanks so much for the link!

I just have received mine, it's working great as expected.
I hope you add Japanese language on this in future update.
Thank you.

Hello Philips,
nous sommes probablement arrivés à un point critique :
Les caractéristiques du produit fourni s’écartent des promesses du projet :
- Correction automatique de la géométrie de l’image (non applicable au moins avec HDMI)
- Usage complet du BlueTooth 5,0 (incluant HDMI, USB-C, …)
- Précision de l’image (vrai 1080p?)
- Puissance lumineuse qui semble bien inférieure aux 850 Lumens annoncés (sauf à projeter un blanc vert)

- Interrogation sur une des promesses majeures : « Revolutionary new DLP technology that provides a sharper, more crisp image in native Full HD « .
 On pouvait s’attendre à une évolution significative de la qualité de l’image (précision, couleur, contraste, absence d’AEC…) . Cette avancée n’est pas confirmée .. Le DNA qui couvre cette puce DPL est-il réel, T.I. va-t-il communiquer sur ce point prochainement ?
- Doutes sur le support du 4K en entrée et de la prise en compte du HDR

- Doutes sur le fonctionnement de Netflix 1080p et 4K et de YouTube entre autres

Face à tous ces points, ne pouvez-vous pas envisager deux options complémentaires :
1-  continuer à livrer la version technique actuelle à ceux qui le souhaitent
2- Proposer à ceux qui préfèrent attendre, une version techniquement remaniée, permettant de concrétiser les promesses initiales et, par la même occasion, vous offrir l’opportunité de reprendre fermement la maîtrise matérielle et logicielle du projet.

Hello,

I am happy to read that all orders will be sent before chinise new year and it is fine for me.

Please do not cancel my order Philips team (just saying, because I received a mail asking me if I really want to cancel). As I see that some people have their orders cancelled without permission, I prefer to state that I still want mine :) Again, please don't cancel it.

Best regards,

Jon

Still no response to my email request for refund. Please refund ASAP.

@Tomislav Subjak, I got this info from the Telegram group. Lots of useful information out there. Did the update work for you? Unfortunately I'm one of the European backers, so I haven't received my PicoPix just yet.

Just posting their reply regarding the Bluetooth issue:

“ Hello,

IN fact, it's even easier: let's say you want to connect your smartphone to our PicoPix max via HDMI, you can connect your smartphone via bluetooth to your speaker!
Cheers,


Regards,

PHILIPS PROJECTION
SUPPORT TEAM”

They didn’t answer the 4 point correction issue. 
@philips: Still asking for a refund.

Hello,
The status of my contribution is ‘placed’ and it has been like that for several weeks. Does change to locked just as it is about to be dispatched?

Contribution #14151 from the UK

https://youtu.be/eZdr7MorsUE
This video is worrying..picture not that great if side window light coming in..
I will only know when I get my projector..
Philips comunication is good now and I hope when I actually get it it's a stunning picture as promised ..
I don't want to play in energy saving as i want to enjoy best picture ..i just hope the battery is as promised ..3hrs...

Hi everyone,

First i was thinking that people we’re acting way too aggresive towards philips, and just let them do their jobs, but now i also got a bit disappointed in philips, after reading eu is on the 2nd plan and the shortcomings of the device, that people noticed who received the device(hope it can be fixed by software updates).

I’ve been searching and found the XGIMI Halo(1080P, 800 lumen, Android TV) does anyone know what the differences are between the XGIMI and PPM?

Greetings

Hi Philips!

This is just to remind you that vast majority of the backers are happily waiting for their devices instead of behaving like inconsiderate teenagers / Karens.

Communication from your side has improved with more frequent and in-depth updates, projector itself seems great from initial user reviews and software issues look miniscule for such a complex product at before-official-launch stage

Please process the refunds for those asking ASAP, so they'll have a massive FOMO once they'll realize what a bargain they've missed on their own request! :)

Cheers!

So.. The update on the 27th December stated that you would let us know when you had shipped batches of ppm's..

Even 500 units.. 

Latest update.. 
"Our goal is to fulfill all backer orders before Chinese New Year (Jan 25), starting with EU/Australia/New Zealand. We will send a new update as soon as we ship 500/1000/2000 pieces." 

So since 27th Dec you havent shipped any units - it's now the 5th Jan - 20 days left.

Just tell us you can't ship all the remaining units before Chinese New year.

I'm an early backer - I feel completely let down by "Philips" - I backed an awesome product made by a respected company.

How wrong could I be.

This isn't crowd funding - it's preordering.

Testing the market before Philips buys this product.

Just tell us when you are going to "Ship" (And I'm guessing it is by ship by the delays - saves money) 

@Philips. Please refund ASAP.

I have send you email and ask my money back. I don’t want this device. I want my money full refund. It’s been two days that couldn’t comment IndieGoGo at all so this message comes now when this works again. Refund my money. Dont send this device to me! 

Thank you. Please refund VAT/TAX €100.56 too. 

Im waiting till tomorrow for your answers to our questions regarding this disaster. If you wont answer, Im out of here.

@Benny Lenaerts How did you find that?!

Hello, asked 2 times for a refund? May i have it please? I am not interested to the pj anymore. Thank you

Refund accomplished, thank you. VAT will be refunded too?

How do I see my backer no.?

@Christian Tørholm Lamp When using an external video input, it will auto focus and auto keystone correct vertically, but there is no adjustment (manual or auto) for horizontal keystone. This means if your projector is not facing the wall straight on horizontally, the image will not be correct. There is no 4 corner manual adjustment possible currently using HDMI just as the latest update says.

Hi, I would like to void my order for Philips PicoPix max and request for a full refund. My Contribution ID is 19615. I have also sent this request to hello@picopix.com.

Hi Philips and backers. So if I attached ppm to ceiling i will not have a straight picture re. 4 corner adj not working with hdmi input. Is that correct? Thanks

When ofc using hdmi input :-)

Update file for 1.0.24 http://rk-ota.picopix.com/OtaUpdater/android?product=PPX620&version=1.0.21&fbclid=IwAR20SufYXgPWugaI3_LzguN1n2UeY-S_N0IHoWI0hpISkkAvIfo4LkfFVOA

I received my projector thank you! However, the software update is telling me that 1.0.21 is the latest firmware. I've selected check many times and have factory reset but cannot access 1.0.24. When will local upgrade files be available?

BTW this projector will not accept a 4k feed from Roku  even though they said it would support 4k input. It only works up to 1080p.

I just tried to count the pixels......the image is only 320 pixels high. I think we have been lied to....this is not a 1080p projector! I have a 32 inch high screen projected and there are only 10 squares to the inch at this size....I hope I am wrong so please check for yourselves.

Now that we know that it is pixel shifting this makes sense. I estimated by the visible that I was seeing 10 per linear inch with the image height at 32", but the actual is approx 17 per linear inch. It was the large size of the pixel and fuzzy/blocky edges that tipped me off this was not full HD as promised. Sorry but pixel shifting 540x 960 is not the same as a full HD mirror array.

https://youtu.be/0XPpQJh2Drs
As posted by a user in different light modes

I feel like I was cheated by that impressive story, 4 corner correction, auto keystone, etc. Those are all craps. I did even ordered 2 pieces but only received one now. Don't understand why can't they ship 2 pieces together. 

We should enough with all these bulls**ts. Is there any way to settle this issue legally? If there's, I rather spend on it and make it right for those consumers who have been cheated by these big brands.

Well well well, there's only one reply from our beloved Philips since the last update. I'm just wondering how is the refund process going. Can anyone pls reply me if you have successfully refunded. Is it after u received the product or before u receive it?

Didn't get anything from backer kit. I guess it's still not coming then. Must be very little of it came to Singapore.

Bonjour, je suis le backer n⁰12174 de France avec demande de livraison au Vietnam. Ma contribution à été placé le 26 septembre avec une livraison estimé en octobre. Je pensais que l'envoi ce faisait par id de contribution comme dans l'histoire mais maintenant je comprends plus rien. Le Vietnam avec seulement 7 backers est il dans la liste ? Avez vous déjà envoyée là bas ?  Envoyez vous que en Europe Australie et Nouvelle-Zelande où d'autres pays ne sont pas cités ? Quand vais-je être livré ?

Dear team its the 12th day and ive not get the email for the backer survey. My spambox is empty too. Can you send it to me please? Thx :)

4 corner correction over HDMI was working fine on the original firmware, stopped working on the latest update... will this be fixed?

4 corner correction over HDMI was working fine on the original firmware, stopped working on the latest update... will this be fixed?

@Gabor Fodor

But this will also introduce a big latency from input to output, they all have to delay the picture to compensate for the bluetooth delay. this does not work well with interactive stuff like games for example. that being said, even if the PicoPix team would forward audio to bluetooth from HDMI, they would need a buffer to save the latency amount of video data, i am not sure they have that onboard...

Hello, I emailed some questions last week and haven’t received a response yet. Can you please reply?

@Tim Köhler
"Once the singal comes from an external input (hdmi) this cannot be done, because you would have massive input lag…"
That is not accurate. All of the bluetooth capable LG/Samsung HDTVs and projectors have the ability to pair and play audio (and even set the delay in the settings) from an external bluetooth speakers, regardless where the media is coming from (HDMI, Miracast, etc.). They even have their own lineup of bluetooth speakers / soundbars. (LG SJ, SK, SL series for example.)

They said that they do not need aptX for bluetooth and there will be no audio lag. Without aptX, bluetooth itself, usually has some delay. So how can they solve this? Just add some delay to all the media  being shown. This way video + audio will be perfectly in tune = "no audio lag with bluetooth".

That is as long as the video singal comes from the projector. Once the singal comes from an external input (hdmi) this cannot be done, because you would have massive input lag...

So there is the reason why hdmi + bluetooth is not possible.@Phillips: Please explain how PS4 + Switch work with bluetooth audio. Last I tried I could not connect external speakers via bluetooth.

Also can you please confirm again: We can still return the unit if we see that it will not work as expected once delivered and get our money back correct? Lots of information seems to change depending on when you communicated.

I think about this color lumens all the time. You wrote 850 color lumens in the descriptions. But I've seen a comparison with the xgimi mogo pro which only has 300 ANSI lumens and your ppxm is not brighter. Can you tell us the ANSI lumens worth of this ppxm?

Can I please get an answer to this? 

I received the projector yesterday. First, I was impressed with the build quality of the unit. 

So far I have tested out streaming: Netflix, Amazon Prime Video, Disney+, YouTube, YouTube TV, TedX

I have connected my iPhone 11, Apple TV, and Samsung Note 9. For audio, I connected Bluetooth speakers.

Everything worked, good job Philips team! The software is still a little rough, but that is to be expected at this stage. The picture looks great to me and fan noise is quieter than expected.

Notes: The USB C cable coming in to the projector concerns me when pivoting it to point at the ceiling, I could see it torquing on the port inadvertently. I am going to try a 90 degree adapter to mitigate this.

Netflix and Prime worked when the projector was offline with downloaded content. Disney+ would not load even though I was able to download content.

Using the pointer on the airmote to change Wi-Fi settings did not work. They apply only if made with the arrow and Ok buttons.

Dear Screeneo,
I'm tired of all your lies ! Regarding planning first (almost 3 months late now, and still no planning or concrete infos about EU delivery), then on shipping (2K units that supposly leave before we learn the QC was still ongoing), and now on features (Bluetooth audio not working with HDMI, Netflix not HD, etc..).

This campaign is now closer of a SCAM than a good investment, that must be said!

Please, refund me ASAP ! This product is not the one I've order almost 5 months ago.

I must add that YOU convince me to move this way, the quality and the tone of your responses to your customers shows that you don't pay any respect to them. It's a shame how your company misuse the brand of Philips, worldwide renown for it's quality & experience. You don't deserve it!

Hopefully not long left to get my one in Ireland. Will mainly be used for movies and PowerPoint presentations.

Very excited about the update!

My projector was delivered today. I haven't had time yet to run it through all the paces. Upon initial inspection it's exactly as I'd expected. Noise levels aren't very high even on the highest brightness around the loudness of a loud whisper & very easy to ignore. Color seems to be mostly balanced but could use a little tweaking. Just a suggestion to Phillps, seal the outer shipping box. Someone on the delivery chain could remove it & put a dummy weight inside w/o any signs of tampering.

Dear Philips, what about shipment status for Middle East (Kuwait)? I need to know as I have travel plans by February.

Meanwhile, can you please add "Disney+" app on the next software update while apps store is unavailable (not sure if APTOIDE would solve this).

I'm backer 19641 in the US. Any idea when I'll get this?

What does the app APTOIDE do? It's not available in the App store yet.

Update;
After finding issues with onboard Netflix app, I did a comparison of the same clip from laptop HDMI, and it was flawless.
Here's the vid; https://youtu.be/oYGuKphkSD8
The audio is straight from the projector, and is remarkably full-bodied with a broad frequency response.
You MUST pair the remote via BT to use the awesome 'airmote' function! Hold down 'power' + 'Vol-' for 4 seconds to pair it.
This is a killer product given the tiny package, and I'm ecstatic to own one!!!

@Philips, until your last update I, like many other waited patiently for a complete product that met all features advertised in the Story. The news on HDMI and your email response to my query are very disappointing. Here's the reply "COncerning the keystone: HDMI has a auto vertical keystone but not 4 corners correction. Unfortunately we can't do a software update on this one."
So, if not automatic correction, can we do a manual correction via settings? Yes or no?

And I have screenshots of the original story, before you changed it yesterday to exclude HDMI. Have timestamps of my screenshots that prove you made the change in the last 24 hours. 

@Ephraim Bauer: they already changed features from "promise" to "not available". 4 corner correction, Bluetooth audio when connected to HDMI... And so on.

Hey team, could you answer my email on refund? Thanks

Any update where we are with EU backers? I’m around 2,800 backer so probably would have received it if in any country other than Europe by now. Any guesstimate on delivery to Ireland?

Wow a lot of super negative comments here. I believe the only concern anyone should have here is if the features promised will be delivered. Missing a delivery estimation is not something to get upset about; think about the logistics involved.  

Stay Frosty indegogo!

Will this connect to Bluetooth speakers?

Julius Akinboye  Whenn I first got it, my green problem seemed to be more than what I was seeing on other people's projectors, so I updated it right away. I was having trouble after the update with having my corners line up when projecting directly at the wall. The image was also squished vertically by half, and I had problems accessing one of the menus. 

With the reset, the colour problem is better by about 85% and I have a normal screen size, and shape again, and I can access everything.

Fir me i want a clear picture of 120 inch minimum for 3 hrs on battery.rest I'm sure they will sort out..
Cheers

Last bit added recently. After thousands of people committed hundreds of euros each. “ Modify the aspect ratio of each of the projection’s four corners for a perfectly straight image, or adjust it to your viewing pleasure (only for internal content, not for HDMI)!”

hi philips, i am trying to get the projector to connect with with Surface pro 4, what is the standard procedure for doing so? i paired it to my PC and started casting as duplicated screen, but only succeed once for a dozen times trying. Other attempts says it couldn't connect to the device.

I’ve been tolerant of delays and other issues but without horizontal keystone for HDMI I don’t know if it can fulfill the main purpose I had for it, to be used with Apple TV on the slanted wall of an attic bedroom. I’ve been hesitating to request for a refund but I can’t hide that the prospect to receive it is still exciting, and I have hopes for good sw updates. Still, the value proposition has been dropping with every delay and cut feature and I’m not sure I would have bought it on an impulse.

@Torsten exactly,  backers with #6000 have already received theirs. Europe has been left out plus a lot of other countries for sure.

@Guillaume thank you.

@Philips you need to get your story straight about keystone! Right now, the project story clearly states "Auto-Keystone Correction - Project from any angle" with in clear text "The PicoPix Max automatically straightens for a clear, perfectly-angled
project no matter the surface it’s on (Internal and HDMI content)."

These 2 sentences clearly combine the words Keystone, Automatic, Any Angle, Internal and HDMI Content. There is no exception of any sort mentioned here!!! This is what was promised!

Also for the last comment "Dear backers, concerning bluetooth and HDMI. We want to remind you something: any Apple TV, PS4, or Firestick for eg, have a bluetooth chip so you can connect directly those devices directly to your Bluetooth Speakers and even use the Optical Out from those devices."

Can you tell me how to fix horizontal image distortion from my PS4, Switch or Chromecast please? Very curious about this!

Dear Philips. Reality? U are so thrilled to have built an amazing product... You should write buggy product with many issues....That‘s what i read everywhere. I can Not Test it for myself,  because u r Not able to send the items to EU. Your goal is to send it until Jan25, but your First goal was sending it in november, so i dont beli e this.I am backer no 3oosomething and it is not satisfying  that so many backers get their product earlier because u r to stupid to send the product to the EU

Hmmm. The backer number doesn't seem to matter. Shipping priority from EU/ New Zealand/ Australia. What harm have the rest of Asia and India done? I see so many backers. What is the point of early backing when you can't get your order in the same number. Shoddy planning indeed and spoiling Philips' name.

thanks for all to ask a refund, i will got mine faster hehehe!

good job Philips, i ´m confident of the improvement  of the device 

i can say this projector is worth wait for long time after they fix the google account login and traditional Chinese this projector will perfect

Why would you need a USB-C to HDMI adapter ?

starting with EU/Australia/New Zealand?!?!?! what abt the rest of the world? i thought youre shipping in the order of contribution id? i live in hong kong and my ppm is pbbly sitting somewhere in my city aready, and yet i cant get my hands on this long anticipated product.

Has someone been able to cancel and get refund? I have tried but have issues communicating with Philips team. Based on early reviews the product is just too far from being consumer ready product. Unless you are willing to spent your time to tinker and constant updating the projector. Also the picture quality seems to be troubling based on reviews. So to me the product doesn't meet  what has been promoted in the indiegogo campaign.

Can i use a usb-c to hdmi adaptor ? And does it work with BT speakers? This way Mayer it could bypass the BT constrangement.

Shipping before Chinese New Year (25 Jan) starts with EU / Australia / New Zealand. Including all sponsors, right?  I live in Thailand  Also included in this group, right?

Hi there, I had enjoyed the Netflix. I want more. Where can I download my apps? I can’t find google play in the menu.

@simoesj no it doesn’t. Just tested with the switch. Manual 4 corner adjustment is not respected with USB-C video input. Maybe you’re confusing with vertical auto-correction which works to a degree with HDMI and USB-C inputs but isn’t perfect and cannot be manually adjusted by user.

From HDMI issues we're getting, I think we can deduce that HDMI stream completely bypass Philips's software and go straight to projector hardware. In other words, the software is unable to decode copy-protected HDMI stream, which is needed to extract audio stream to send over BT and to re-render video frames with 4 corner correction before sending to projector hardware.

This should have been known from the very start of the project! PHILIPS should NEVER advertise BT audio support nor "project from any angle" without clearly stating these restrictions; not even in small print!

Did I understand correctly that vertical AND horizontal keystone correction does not work? This was one of my major reasons for contributing. Will this be solved? If  not I want to be refunded.

Hey Philips team,

1. Most gaming consoles such as the PlayStation and Switch are not capable of having video output through HDMI and audio to another Bluetooth source. So this is something the projector will have to support/fix. If not, it'll be useless to me and in that case, I would like to get a refund!
2. Any update on shipping for EU Backers?

If I would like to get a refund as my product won't be shipped anytime soon, where should I send the request to?

For me, there is no big problem : 

 - When using HDMI, you can connect  speaker with cable or use bluetooth transmitter like this one https://amzn.to/2QPbHKg which is full APTX Low Latency, so no delay and good quality (perhaps better than builtin bluetooth)

- Simoesj show us pictures on facebook that prove that you can make the 4 corner correction before switching input and then use HDMI/USB-C (ex Nintendo Switch)

But if you want a refund, I'll be happy because I will receive mine sooner ;-)

@Rhonda Sweder, Wonders like what?

A factory reset did wonders for me.

I wanted to play Stadia via chromecast ultra wired free and with a better sound. Philips please find  a resolution for me

I think people are misunderstanding the 4 corner HDMI. I plugged my switch in and the screen correction remained the same as when using Android OS. It use the corner correction the same way. Whether or not it can adjust itself I didn't try but even that doesn't seem like an issue. Let auto correction do it's thing then switch inputs.

Maybe a dumb questions but ... No 4 corner correction thing in the last update means that if PPM is not exactly straight towards the wall and absolutly horizontal then the image will be angled and nothing can be done to fix it??? Not even manual? You also say "If you want to adjust the image, do so from the source." but my HDMI source is just a TV video out - I want to play TV on big screen so it can't do any corner correction on it. So nothing to solve the problem, right? Please let me know!

You told us in a previous update that you were working on the Bluetooth and that It will be fixed. And now this?

I am going to redirect my complaint to the main office of Philips, make some screenshots and let them decide if this is accepted behavior of a Philips partner which caries there brand.

PHILIPS, can you at least confirm whether 4 corner correction over HDMI won't ever get fixed, or will it get fixed in the future? For a lot of us this is the one reason we backed the campaign (rightfully so, as it was advertised prominently). Not having this is a deal breaker. So the information whether or not this will be fixed in the future is crucial for us to make a decision. Thank you.

A few thoughts: PPM is basically a mix of a standard projector with a built-in android media box. The problem with HDMI and BT probably arises because BT is not part of "standard projector" but the media-box. Think of android part just an internally connected device to the projector using HDMI interface. If sound is generated on the media-box there is no issue because it is behaving as your apple-tv would. The sound received from HDMI port however does not go into the media-box.

This means there is no sound processing done on media-box and the only way to get the sound is from the projector hw i.e. via the fixed audio out or through the speakers.

HDMI image correction issues points to the conclusion that part of the keystone correction is software based on media-box and part is available on the DLP and projector hardware, making it impossible to have full correction on HDMI interface. Is that so?

The lag on BT part comes in place because HDMI audio needs to feed into mediabox audio input, the gets processed by android and spits back via BT. That points to a very slow performing audio chipset on mediabox/bad drivers.

@Philips the PS4 and switch don't output to Bluetooth speakers, I'm afraid your information is incorrect.

Will we be able to invert the image via HDMI? The way I have it pointed at the ceiling means the projector is upside down and also needs manual keystone adjustment

@Heidi von Creytz - click on the three small circles on the top right corner, then click on the highlighted "Projector Settings" that shows up on the left hand side, it will take you to the wifi and  bluetooth set-up and the updates (scroll down, it's on the bottom of the page).

https://youtu.be/05Y0i8_xTQk
https://youtu.be/eZdr7MorsUE
https://youtu.be/zpQq5ly2fwA
https://youtu.be/FgtvGtx7ENQ

After several test and use.  I would say if this is a first product and never happen before. I will say this is perfect. But if many and many similar product in the market. 

I will say Philips break it’s own repetition

Not having 4 corner correction over HDMI is a huge letdown, as that is exactly (specifically) how I was planning to use it when I backed this project! Now I'm not sure if I can still use this. THIS SHOULD HAVE BEEN MENTIONED IN ADVANCE, PHILIPS!

Funny part is sale hasn't stopped and PPL r still buying .he he

Dear Picopix-ers, happy New year to all of you! A big thanks to the team for working hard to push this project through. A big thanks to the beta testers and bug reporters for helping with the fine-tuning of the product for all of us, and last but not least a big thanks to all of the refund-ers for freeing up space and allowing us to get the product faster ;) Happy 2020 to all of you! :)

I've been as patient as possible for this, but the lack of horizontal correction for HDMI sources is a dealbreaker for me, as it was my main interest for the product (I already have a Viewsonic M1 and it's fine straight, but I wanted to be able to project to the centre of my room with 1080p, not off to the side at lower res as I currently do).

I have submitted a refund request email and would appreciate knowing the timescale for this, and the VAT refund which you say is another company?

white balance: well well well well done!

Imagine... Tying a sheet between two trees, watching your favourite movie somewhere in the tropical Queensland rainforest beside a running creek laying in your hammock... That  is what I backed it for!!! That is what I am looking forward to...

I am really looking forward to be getting mine.  I love reading comments and I believe I read most of them in the last 2 month. From the comments and reviews I saw, it most likely will do everything I backed it for. Which is mainly copying a movie and watch it. I use Netflix/Prime and Youtube a lot but am confident it will be fixed over time. So far all the cons discussed do not apply to my intended use. I personally found the communication fine, despite some inconsistencies... Thanks team ppm

Two emails out to support after receiving a defective Pico Max that won’t even show the UI when turned on because it freezes and no response after a week...

? kind of a bad look when you guys are dropping the ball on a tech press reviewers product... guess our 3M monthly readers are going to be getting a “stay away” rating if this is how support is being handled.

Definitely not up to the Phillips brand quality.

Will be at CES in a few days, will you have a team there that can troubleshoot or replace?

What is the status of orders delivered to Australia? I’m backer #7457. Thanks

Was planning to use this with Nintendo switch which doesn't have Bluetooth audio, so it's going to be a bummer if that doesn't work - although the 3.5mm aux is still a doable workaround. But lack of corner correction for HDMI inputs is going to be hugely disappointing. 

Notice you still have purchase at the discount open - guess it's needed to stem the expected deluge of refunds- after all you will need the sales count to meet the Google GMS requirements. I'm still hopeful but please - fix it!

Also not that happy with the BT - HDMI and the four corner correction - HDMI problems like a lot of other backers.
I think you can do better PHILIPS!
Do you have planned a solution for this or it is what it is?

Hdmi Bluetooth audio problem :
Would USB aptx audio bluetooth transmitter would work on the pico or has to be hooked to switch or ps4 instead? It will matters for the choice of design and functionality there is so many online .

Having in mind the big issue with BT I have to ask about the promised SONOS support - is it still on the schedule and is it going to be the same way - No wireless sound when using HDMI input? Sonos is the main reason I haven't asked for refund yet. So please let me know if you have droped itin your plans and what can we expect. You promised it in January 2020 so you should be working on it and already know what is going to be the final result.

@Philips Projection: please don't remind us of possibility to connect bt to a master device. from us PPM IS the master device once audio and video was transmitted to it for two reasons: bt 5.0 and multi headphone setup, and second portability. PPM is the hub for everything. Plus your engineers explanation does not make sense. It could point to a serious flaw in HW design if it is not software related.

No Philips. PS4 does not allow any Bluetooth audio device. They don't even allow connecting to Sony Bluetooth headphones. Only headsets dedicated to ps4

“When content is played via HDMI, 4-corner correction is unavailable (to optimize quality and image processing)” 
Of course, poorly shaped but quality optimized picture is far more relevant than rectangular but slightly less quality optimized picture! I mean, how didn’t I thought about this previously! This will probably change my way of looking at pictures/TVs/theaters... #Genius

This reminds me when Steeve Jobs recommended to pinch the iPhone to avoid connection loss. Improvise, adapt, overcome.

@Jimmy Gin because it makes no sense and no logic that they have a lag only on HDMI audio over bluetooth :) This points to a design flaw or a software error.

And you cant expect people to but new HDMI devices just because their current i.e. chromecast, does not have direct bluetooth. In the end why would I need to re-pair bluetooth speakers if I switch between sources i.e. I am watching a netflix app movie on built in android and then switch to a chromecast, why do you think it is normal to need to re-pair speakers?

In addition PPM has a BT 5.0 enabling direct pairing of multiple bt headphones, your device might not support that and you are losing possibility to hear things...

Dear Philips,
Four corner correction over HDMI being unavailable is heartbreaking for me too. I have planned to watch some casual TV from a nightstand using a DVB-T HDMI set-top-box.
Please, clarify if this issue could be resolved with an OTA update or is hardware constrained.
Regards.

@Marcu Muller, and the most portable console, Nintendo Switch, doesn’t have BT. So it’s not actually true that it’s as simple as they say.
Any modern TV has Bluetooth forwarding too, I guess that’s why it was expected...

When hdmi is connected why we can’t switch to Bluetooth? Why auto keystone doesn’t work when hdmi is connected? Are you going to allow users to store keystone and color setting profiles in the ppm so that users can easily use them when they switch to hdmi? Does 45 degree keystone correction is still works?

If point 3 & 4 also doesn’t work, this projector has no use case left for me and I would like to request for a refund.

If I have to use Apple TV for Bluetooth I can very well use it for airplay and other apps.

The idea of backing this project was to minimise devices and wires in our life not to increase them. 

How we can call this projector as smart when we have to use external devices with wires and third party apps to achieve simple Login requirements and Bluetooth transmission 

What is the production status? How many units produced? How many shipped? What's the actual production per day?

@Jimmy Gin for me it’s that I prefer Chromecast because of potential to play Google Stadia and that I already have other Chromecasts that I can group it with so I wanted that platform. So it was a use case I was looking forward to, to play Stadia on the projector.

Another one is Nintendo Switch, which also doesn’t support Bluetooth.

Dear Philips-team, you stated "any Apple TV, PS4, or Firestick for eg, have a bluetooth chip so you can connect directly those devices directly to your Bluetooth Speakers and even use the Optical Out from those devices.". That's maybe correct. BUT the PicoPix Max is a mobile device. Should we take our home audio equipment with us, to have good audio quality? Damn.

@Jimmy yep unfortunately it’s a bridge too far

Phillips team, please refund me :)

Will the hdmi input has any shape correcrion? Or just none at all

Hi,

Can I ask if there is a plan to fix the 'no horizontal keystone correction from HDMI' in an update? I'm hoping I've misunderstood something, but no horizontal keystone correction from HDMI source is quite a major thing to drop in my opinion. I winced at no Android TV or Google Playstore, but no horizontal keystone correction from HDMI is the first thing to make me seriously consider requesting a refund.

Thanks

Hello! Chromecast Ultra doesn’t have Bluetooth, so since the latest update, you are saying that it is no longer possible to use Chromecast with a Bluetooth speaker or headphones. I was hoping to be able to use Google Stadia or just CC Ultra and my Bluetooth headphones with the ppmax. Are you sure this is nothing that will be fixed?

David, and Philips,

I agree horizontal keystone issue is really troublesome. The whole appeal of a portable projector, is that we take it and use it anywhere. A well calibrated, fixed projector position, which is the only way to not require keystone adjustment, will defeat the purpose of the ppm concept. To come out and say, I am sorry, HDMI horizontal keystone adjustment, is not supported, not even manually, is outrageous. Philips, I hope you could see this perspective.

Dear Philips, instead of praising dongle-life you  should better get your hardware working. No keystone via hdmi is just a plain joke. Same for the bluetooth. 

Would be interesting if it will be possible via firmware-update? If not Im going to demand a refund.

Dear Philips, will you fix the bluetooth for HDMI and USB-C? How did you manage not to make it work in the first place. If every other device can do it? What's the point of having bluetooth on a projector if it does not work with HDMI or the most recent USB-C? It's not like a backer request. It's a common sens request. Could you please clarify if you will or will never fix it in a software update. Same question for keystone correction...

No more bad news please. I would gladly accept some explanation from an engineer instead of marketing for BT+ Correction. So we can know why this cannot be solved, with a software update. I've read below from Philips that ppm was a masterpiece of technology.

Bonjour,
Avec un firestick, peut-on utiliser 2 casques bluetooth en simultané ?
Merci

Je viens de vérifier :
Le bluetooth du fire tv stick est 4.1 donc pas possible d'utiliser 2 casques en simultané...

You canonise a stick in the HDMI to get sound going and perhaps a decent quality Netflix but still can’t keystone correct, it’s cobbled together and not as advertised, could have cobbled something similar together a long time back and not waited , please refund me :)

Can use

A lot of people seem to have problems with Bluetooth over HDMI ? What's your use case? 
Won't you be able to Bluetooth your speaker directly from those casting devices, firetv or appletv, while HDMI video into projector ? Chromecast doesn't have Bluetooth so it won't work, but firetv now has YouTube, the projector can cast and mirror. Just wondering why so many people think this is a deal breaker.

Hey we have bluetooth 5.0 but use you own.
Hey we have android but use your own
Hey you have a battery integrated but use your own to have barrely 4 hours.oh no you cant..BUY a NEW battery.this IS A JOKE

Yes but not nintendo switch .and some other
And more and more blutooth speaker dont have aux anymore .

Dear backers, concerning bluetooth and HDMI. We want to remind you something: any Apple TV, PS4, or Firestick for eg, have a bluetooth chip so you can connect directly those devices directly to your Bluetooth Speakers and even use the Optical Out from those devices.

Just updated to ver. 1.0.24, is it possible to use voice search function in any apps that supports voice? (ex. bluetooth mic)

I am not seeing easy setup on my unit and can't find where to access the software update file, please help direct me, thanks!

@Zoltan Hoffer I wouldn’t put it at Fyre festival level yet lol. At least some of us got projectors ;) that being said, it has definitely been a communications and expectation management gong show. Also totally disappointed that they are still offering the perk when the November update said they would stop in “a week or so”. I guess “or so” means over a month to them.

Philips its nice that you are still collecting money, thats really good for you... In the same time you guys telling us that a video source will lag the AUDIO and this is why the bt doesnt work with hdmi connected.... This campaign starts to turn into a Fyre festival thing

@Darren Wong, I completely agree with you. Also, if one looks back far enough in the comments, a backer asked about constant plugged in use, to which Philips responded that there is a battery bypass in place to prevent overheating and battery life issues. In any event, Keystone and 4 corner correction are key features advertised and they are done on the projector's processor and DLP engine. The input source should have no impact on these features.

@e200 I didn’t mention using it as a TV did I? I said leaving it plugged in. Speakers are shit as you’ve said, but I also said in my original post that I can live with them. If claims have been made to support Bluetooth speakers, people expect from ALL input sources. How is keystone as advertised when literally the story page says “project from any angle”? Seriously?
Look I give credit where it’s due and the brightness is great for such a small package, but it is definitely NOT as advertised.

Ultimately we each have our own use cases and expectations. I’m not alone in thinking that a projector should support keystone correction both horizontal and vertical for input sources. Bluetooth functionality is less important to me, but it’s definitely not what I expected. As you mentioned the fan noise is also quite loud. Hoping Philips can provide some answers to clear things up.

Philips, in my comments so far I have been supportive of you, especially with a lot of first-time backers who don't understand that delays are common in crowdfunding. But with the recent news of blutooth delay during HDMI source, I have to voice my disappointment. I was one of the backers who planned on using Chromecast/Switch/etc in combination with a blutooth speaker. Can you at least confirm no sound delay if using netflix builtin or local storage videos? Can the HDMI source be fixed later?

@Darren Wong: It is exactly as advertised. If you use it as a TV (hours each day), the heat alone will cause battery decay. This is a projector and it will get very hot. Secondly, HDMI was probably added for office scenarios where the projector is likely to already be in the middle of the room so no need for much keystoning. I mean it's even in the video. I'm not apologizing for Philips - heck, I think the speakers are sh1t - but don't presume to 'follow my train of thought'.

Philips have commented multiple times that this is meant to be an app-oriented,  portable device. The HDMI issue might be fixed in a firmware update but honestly there are more pressing issues such as the color calibration, sound and autofocus issues and all the HDMI HDMI HDMI noise is distracting.

Are there any plans to allow menu access while the video being projected displays in the background. This would it make it a lot easier to fiddle with picture setting like brightness and manual keystone.

@e200 First of all, Philips has confirmed multiple times that there’s an automatic cut off built-in to stop charging the battery if the projector is left plugged in. Secondly, the HDMI and Bluetooth issues have nothing to do with portability, it’s a matter of advertised and basic functionality of a projector. If we follow your train of thought, why offer Bluetooth or any form of keystone correction at all? I’ve been optimistic and waited patiently for it, but it’s clearly not as advertised.

I had second thoughts and now I’m sure! Please refund I need Bluetooth over hdmi and 4 corner correction as advertised by you initially.

Please confirm ASAP

Hi Philips team,

For horizontal keystone correction will it be coming in an update? 
In your story tab it says the auto keystone correction can work in any angle however it seem like it can only work in Vertical correction. Please explain.

Hey Philips Projection,
Thank you for the updates and tips. I see a lot of people not realizing the instructions for pairing the Airmote. Could you please make a more detailed set up guide and put it on a website, along with a blog to keep track up of software updates, and maybe a FAQ section? I think it would really help us and save you time if all this information could be easily accessed in a more organized manner,

Edit: I meant to say, “I see a lot of people not realizing the instructions for pairing the Airmote are buried in the updates here on Indiegogo.”

Hello Philips Team, thank you for the updates.
Sorry for this personal question, but I have seen many ppl that have already received their project being above 2000 backer n° on indiegogo.
I'm under that number and living in China...
Have you already sent the products internally to the country ?
I haven't received any news not on mails not on backerkit website...
Thank you in advance!

Going by the number of complaints about HDMI/bluetooth, are you guys going to use this as a TV replacement?? Because it's a PORTABLE, pico projector. That's why it's even got a touchpad on top... If you're going to mount this in odd positions and leave it permanently plugged in, I strongly suggest that Philips proactively start processing your refunds else in 6 months when batteries start dying from overheating we'll be overwhelmed here with complaints again.

BTW you can't compare this with the XGIMI Mogo/Halo because those are 2-4x the size of the PicoPix so of course they have bigger speakers and are more 'portable' than 'pico'. 

There is an system software update available and it downloads but I haven't been able to successfully install it. Where can I find a way to download this file so I can perform a local update via usb?

My oder ID 14142. How long I gonna receive the item?

@philips just came to my mind the dusty environs in my country..any auto lens shutter or cap?

@Kennys Ng You have to pair the Airmote with bluetooth in order to use the cursor feature. Please refer to Update #16 for the steps!

Your latest update didn't mention anything about shipping to Asia - has this started?  Is it part of any batches already completed? I see that priority goes USA - EU - Australia... does that mean that the rest of us won't receive until all of these are completed?

Also, if we cast our phone content, say Netflix, will it work at 1080 p and can this audio at least be sent via Bluetooth?
Doesn't make sense having your native Netflix app not working at 1080 p and not having audio cast via Bluetooth.
Also if we play videos via a hard drive, will that sound at least be channeled via Bluetooth or is it going to face the same issue.
If this is a hardware issue, I think the whole point of buying such a device is lost and a lot of us are really disappointed

Two questions
1. Have you forgotten your Indian backers and when will we get it, if at all?
2. If Bluetooth output via HDMI does not work, can we at least connect a wired speaker via the 3.5 mm aux port? 

Need to know these two things because I think you are rubbing a lot of people on the wrong side with very high expectations and a sub par product.

@Tadeáš Zemančík 
It means if your PC is connected via HDMI, picomax is not able to oitput audio via BT. Hope this clarifies.

Hi Philips, 
Thank you for the update.
The lack of 4 corner adjustments and BT audio when connected via HDMI are concerns for me.
This means i will have to re-position my chromecast-connected projector to achieve the desired projected size if adjustments at the source is difficult.
With bt audio, i will need to lay wires, with is something i want to avoid doing. 
Can you please double check if these features can be included?

Never replied before... Just waiting patiently for my device as I see backers recieving it whilst having orderd it later than me... But that's ok. What does worry me is the Bluetooth, will this be fixed or is it a permanent flaw?

You wrote:

"Dear backers, concerning bluetooth and HDMI. We want to remind you something: any Apple TV, PS4, or Firestick for eg, have a bluetooth chip so you can connect directly those devices directly to your Bluetooth Speakers and even use the Optical Out from those devices."

I have NO Apple TV, I use a ChromeCast or Switch, Will it be fixed or not?

@philips thank u for the new update ..
Pls advise why in most videos picture is not appearing in a perfect rectangle ?

https://youtu.be/FgtvGtx7ENQ
Like this one ..
Pls reply whenver you get the time..I can understand you hab emany emails to go through

Phillips, could you please clarify if the bluetooth/HDMI problem is fixable and you will fix it shortly or its a permanent problem and it's no longer fixable? Thanks!

Received mine in Hong Kong. Can't login YouTube. The app crashes if clicking Sign In.

Twitch can't login also.

And what is the use of the pointer button on the remote? Nothing happens when pressing

Just checked the latest update. And finally the Twitch app switched to logged in. 

Still the Twitch doesn't work - can't play any channel

Finally got it (I’m in Hong Kong)! The set up is a breeze and very smooth! But I wish the projector can adjust automatically to a proper rectangle screen when not projecting horizontally? Is it possible with firmware fix? Now it seems I’ll have to adjust manually under image?

Contribution #6676. I've received the PicoPix Max :) Did a quick start and it really wows me! Good job Philips !!

Ok, I'm not sure why there is such a outrage about the Bluetooth thing but, does it mean that I can't stream screen from my PC and use Bluetooth speaker at the same time?

Hello, without everyone jumping off the handles can you clarify these questions in relation to your 16th update:

1) You say 4 corner correction with HDMI is currently set to work only with internal content of the ppm and Via USB. Will you be changing this in the near future with an update, activating 4 corner correction for use with HDMI inputs?

2) Currently the ppm software doesn’t allow Bluetooth audio output from the ppm itself when using HDMI and USB-C inputs. Will you be changing this in the near future with an update, allowing the ppm to output audio via Bluetooth connection when using the HDMI and USB-C inputs? 

When do I will receive My Perk?

@Olivier HUET Agree that fairly inexpensive HDMI/audio workarounds are possible. The one that really ruins it for me is the lack of horizontal keystone adjustment when using the HDMI input. There's no workaround other than facing the projector directly perpendicular to the wall, which is not possible in many scenarios. How do I "project from any angle"?https://c1.iggcdn.com/indiegogo-media-prod-cld/image/upload/c_limit,w_695/v1565812385/k6wikhggcf0lvnn6hqee.png

Dear Philips Projection / Screeneo teams,
I have just sent an email to hello@picopix.com asking for a full refund of all costs incurred by my contribution to the Philips Picopix Max campaign.
Kindly confirm you are processing my request, and proceed with the full refund as as soon as possible.
Thank you very much and best of luck with this project.
Best regards,
Amine Ben Saad

Hey guys ! 

 - If you want bluetooth while using an HDMI source, you're still able to use the line out and this kind of bluetooth transmitter : https://amzn.to/2QlaUlq 
It support APT-X Low Latency, which is very good, it's small, have a internal battery and, can also use any USB port as power input (like the PPM one)
 
- btw, if you want 5.1 output while watching from an HDMI source, you can use this kink of HDMI audio extractor : https://amzn.to/2QnnUXz
It can also be powered by any USB port

Nb : It's of course a workaround... I'd prefer use only PPM and not have to use this things... but not ready to pay twice the amount to have this features in my projector instead of external, so....

btw, I'm happy to see all of this refund request, so I will have my PPM sooner ^^

And here is an HDMI splitter if your amplifier don't have SPDIF input but only HDMI : 
https://amzn.to/2Flm6Z4 
(of course you no longer need the HDMI audio extractor if you use HDMI splitter)

@Philips - Thank you for delivering another great product!  I received it a few moments ago, the unboxing experience was super - awesome - three boxes until you reach the actual projector.  Everything was nicely packaged into their own section.

This projector is BRIGHT! Finally a pico that can operate in a decent lit room.  I have yet to set up all the other features, but so far impressed.  

@Kyle - Seriously you can't figure it out?  Turn it on, click on gear icon, follow prompts....

@Gábor Fodor You've captured my thoughts precisely ;) I posted essentially the same thing right after I saw the update. I actually received the projector a few days ago, but waited to see what would happen first. Extremely disappointing that it has come to this. Hope there's no hardware limitation and Philips does the right thing by updating software. If not, I'll be returning mine. Complete dealbreaker for me, and not what I was sold.

Hi Philips,

I believed this's not ur first projector project. U should have experienced all these bugs and issues. In fact, I don't think those are new to u since you have produced projectors before. Why are we still having those issues and bugs? Who is responsible for all these bugs? Are your engineers are not skillful enough? 

Let's start with your story here. Why the product is not aligned with the story? Did you provide customers with false information?

How did you come out the impressive story and the actual product cannot be fulfilled those have been promised under ur story?

Next, the production image. Those are not impressive. I was thinking the products have been produced in a big factory with robotic arms. But, in reality, it was produced by human workers manually in a room. Since I saw those production images, I realized that there will be more defects. Just my personal point of view here. 

And u are claiming that this is a piece of technology. But it seems like this is not "new technology" and it's more like a testing project. Your new technology is not a step ahead of other products/brands. Obviously, it is behind others. Other than the improvement of the brightness, what else are the new technology as what you have claimed?  

I'm not debating with u here. Just wanna know the true facts of this new piece of technology and innovative product of Philips. 

The fact that the audio can't be forwarded to Bluetooth with HDMI connection to avoid AUDIO LAG is another outrageous bullcrap. Seriously? If the audio is coming from the source device (laptop, phone, etc.) and the picture is from the projector, now THAT will cause audio lag. The point is to have the image and the audio from the SAME device. Because f*ck logic, right? ALL of your competitors have that feature.

The lack of 4-corner correction over HDMI is pure bullsh*t. If you want to adjust the image, do so from the source. Dear Philips! Can you tell me how could I adjust the 4 corners of the image on a PC (Windows/Linux) or on a gaming console? I have never ever seen a source device or media player to do 4-corner correction. Why? Because these devices expect that the DISPLAY DEVICE will do that. Why are these "Feature Clarifications" come to light in the shipping phase Philips?

I was totally supportive since the beginning, but unfortunately after the latest update with the inability to have sound through Bluetooth when an HDMI is plugged in (I was planning to put my Chromecast and a gaming console on it) in addition to the 4 corners adjustment unavailable in HDMI mode.
I've sent you an email for this purpose waiting for the refund.

Thank you in advance.

@Philips, Keystone (horizontal & vertical) & 4 corner correction are features that are part of the Projector and as such should be available on all input sources (incl. HDMI). Whether it is a manual or automatic setting, this is something that should be available within the projector settings. A user should not have to re-position the projector based on the input source in use. Please clarify whether you will provide a software update to address this or not.

Any update on shipment to Brunei?

CAN YOU PLEASE STILL DO SOMETHING ABOUT HDMI  AND BLUTOOTH .THIS IS GOING TO BRING A MASSIVE WAVE OF REFUND .
PLEASE DO SMTG .
you didnt say its impossible you said to AVOID LAG .please Enable it.

Refund my money.

Philips! Please full refund. This has been total disappointment and I want my money back.

@Philips: "HDMI and Bluetooth: We received confirmation from our engineers that if a source is connected to HDMI or USB-C, the sound can't be forwarded to Bluetooth (to avoid audio lag)." This just doesn't make sense. HDMI delivers video and audio without lag from the source which makes it equal to having any internet stream or local mpeg/avi/divx. Which means any source would pose a sound delay on bluetooth connection.

The only disturbing delay that can happen is when your bluetooth device is further stereo paired via WIFI but that is then a WIFI caused lag, and that one is not easily fixable. So please talk to your engineers and have another look at it.
This means that i.e. my HDMI connected chromecast device will not be able to provide sound.

If your HDMI HW has an issue with processing of HDMI stream then the lag would be hearable on a cable connected speaker as well. so if you can send out HDMI audio signal to a wired speaker, the sending it out to a bluetooth paired device happens with the same speed and under same conditions as for other content sources.

Please return back to your engineers with that fact, and have a look. This sounds like something that is possibly software related and lag is caused on the software level within the projector.

@ Hans-Göran - one of the selling point of the PPM is portability and flexibility - projecting the image/video at any angle; adjusting the size of the screen even if the projector is kept at a certain distance (digital zoom). Some of us don’t have the ideal conditions to properly setup a projector - which made this product very appealing. If you take away this key feature and limit it to just the built-in android app (which is also very limited and buggy), of course people will complain.

@Philips Projection: just for clarity, we don't have a manual, so I am not sure how to interpret the HDMI limitations regarding video. Is keystone adjustment working for HDMI? I understand correctly that it is only vertical keystone available? How about digital zoom? Thanks.

Quick start guide is not nearly enough to get started with this device for the cost involved. My device is not focusing even after choosing the focus option. In a completely dark room with a theater screen and I cant even read the time or anything to set up device. I need support or a return to shipper invoice.

Where is the instruction manual? Just a quick start guide? How do we adjust the screen size

Where is the like/dislike button to show our opinion with numbers…
The news about bluetoothaudio are really bad :(

@Hans-Göran Puke I absolutely intend to use 4 corner correction despite a poorer image. Look at the image straight from the story of this project where they are projecting from a nightstand. I'm using the projector in that exact scenario and would need 4 corner correction. If Philips is promoting such usage, why doesn't it support it?

Hi, can you let me know how one can adjust four corners (horizontal angle) from source system such as a Sky box? This was one of my intended sources, and if it is not possible on the projector, I wonder how it is possible on any source system as recommended in latest update.

@Hans-Göran Puke sometimes you don't want the best fibrosis quality with perfect placement, you just want to watch YouTube videos whilst you cook (for example) and you can't put the projector directly in front of the wall because there's fire there.

Picture, not fibrosis, what a weird auto correct!

Since we don't know the limitation of your hardware and we have short delay to retract even if we are beta testing the product for Philips, I think Philips you need to commit a list with all the fix that WILL be taken in charge by Philips and all the fix that won't.  The border between the hardware/software limitation should be published now, because you are shipping... Otherwise, isn't it possible to delay the shipping ?

And fix the hardware?

Maybe next update is that there isn’t pic.. Sound is gone already....

Refund! 

Philips! Please full refund. This has been total disappointment and I want my money back.

"Our goal is to fulfill all backer orders before Chinese New Year (Jan 25), starting with EU/Australia/New Zealand"

This seems extremely unfair. I'm from Canada.. Why wouldn't you fulfill orders in terms of backer#??

If someone from the EU backed this project half a year after me.. You're saying they will get it first?!?!

I have ask several times from Philips is there’s setting menu to choose 16:9 or 4:3 for HDMI output. They say yes many times. At Facebook group people who have received this device told that there isn’t setting like that.. Why you say that 4:3 is possible ???

I have told you that I Was going to use older devices and don’t want their pic stretch to 16:9. 

@Philips! Please full refund to my credit card. This has been total disappointment and I want my money back. 

I wanted to use this device with my PS4. Ps hdmi and the sound should have came from my bt speakers.... This WAS the plan until the latest update.... ps4 cant connect to these bt speakers. Well this was not the plan :(

Think about demanding a refund because for me as well crucial important to use Bluetooth sound with HDMI. I need this for work. Will wait until explanation.

Philips Headquarter is in Amsterdam. I like to pick my Pico there. Can you tell me someone I can send an E-Mail to manage this .....

Why would I use line input when device has Bluetooth 5... and I have Bluetooth speaker...

Philips! Please full refund. This has been total disappointment and I want my money back. 

@Hans-Goran Puke, they claim that they have designed a portable device for nomad people. Nomad people does not have ideal condition. Not being able is different than being capable.

@Hans-Goran Puke, this is my bluetooth speaker : https://www.boulanger.com/ref/1085554?xtor=SEC-11613-GOO&xts=171153&origin=pla&kwd=&gclid=EAIaIQobChMIv5re8bvo5gIVBoXVCh1GVAXWEAQYASABEgLoJfD_BwE&gclsrc=aw.ds it does not have the jack input

I frankly don't understand all this rage over 4-corner correction on HDMI input, neither the one on Bluetooth audio when using HDMI input. First, 4-corner correction, or any type of correction for that matter means that you are not getting the full resolution of the projector (as it is done digitally, not optically). Are you ready to sacrifice the resolution to get the possibility to put the projector in an awkward position?

And as far as bluetooth audio goes: Many, perhaps most, bluetooth speakers also have a line input. Why don't you use that instead? Or will that not work either?

Blu-Ray players doesn’t have Bluetooth audio output. And neither have many gaming consoles. There’s many devices that I connect with hdmi and I need audio output. What’s point having Bluetooth 5 if you can’t use it.

Philips! Please full refund. This has been total disappointment and I want my money back.

@Tom Green, have you received your PPM? Can you try it out? The last news let me understand that I can't use it with my laptop nor my smartphone. I have a S9 and a Lenovo X1 Carbon Gen 7 on Debian 10. I was expecting to use the projector exclusively with those. If the sound is locked to internal speakers, then that's the worst news from the whole campain.

From what I can gather, the Bluetooth sound still works if you're using onboard apps? In which case if you want Bluetooth sound with HDMI just output sound from the source rather than the ppx. Should work for laptops and phones, not just firesticks etc.

Hi Guys. 

I would also like to request a full refund. Not being able to output audio via Bluetooth and have 4 corner correction with HDMI input is a deal breaker for me. 

Also not having 1080p Netflix and no YouTube login is less then ideal. 

My backer kit number is 9064. 

Thanks guys.

My Nebula Capsule II does output Bluetooth audio when using hdmi. Anyway don’t need it with Capsule II because internal speaker is so good. With Picopix Max need this Bluetooth audio because bad speaker. Now you say that we can’t use Bluetooth speaker...

Philips! Please full refund. This has been total disappointment and I want my money back.

Thank you for the update.

Decent product that won’t output audio ???

Well, they have not said that they are gonna fix it so give it up. @Velislav Ivanov, it must be hardware issue.

The telegram group is like a snowball effect ?.

I think it'll be a decent product and I hope by the time I receive it, most of the bugs will be fixed. Otherwise the 4 corner correction over HDMI should be fixed. My precious Benq 800x600 from 2012 was able to do that. :)

I am just writing my refund request email to Indiegogo - Support . Cheap product for cheap people.

And won't back again a product on IndieGoGo.

Sent!

Its impressive how you ruin now the former well impression. First this not understandable and never communicated "US first" shipping, now the hdmi-disaster with bluetooth and keystone-correction - seems like u never tested properly.

Im on the verge of demanding a refund. This is way beyond good.

If 4 corner adjustment is not possible for HDMI feed I am throwing in a towel. Don’t care much about other bugs and colour discrepancies but this one is a massive oversight to say the least. What were you thinking? Please confirm if you will not be able to fix this with software because of hardware limitations so we can go ahead and proceed with refunds / cancellations. Many thanks!

Philips you never told that Bluetooth can’t be used. You told us that it’s updated to Bluetooth 5 as backer request. What we do with Bluetooth 5 if we can’t output audio sound to it. Blu-Ray players, gaming consoles etc. Everywhere you
just tell about external Bluetooth speakers. Never told that those can’t be used when watch movies and play games. This isn’t your first projector. What are you thinking ???

Philips! Please full refund ASAP. This has been total disappointment and I want my money back.

Yes the 4 corner HDMI/USB-C correction is what makes the projector better for travelers, this is somehow not really good for Philips at all but I also feel like I have placed my money for 3 months in the wrong place. Besides that, they never said that they will fix the bluetooth for USB-C and HDMI and that is what annoys me the most, is it only me feeling fooled?

I rather pay the full price for a product that respects its promises than half of the price for a cheap product that won't last much. Again, sick news. 

If Bluetooth audio output doesn’t work when using hdmi. I want full refund. This projector is totally useless to me if I can’t output audio to Bluetooth speaker.

Philips! Please full refund ASAP. This has been total disappointment and I want my money back.

@ Shahraiz - I second that. I have the PPM and my main frustration is I’m unable to do 4 corner and digital zoom adjustment if using HDMI output. It makes the PPM unusable as it takes away the flexibility of being positioned in tight/awkward spaces (like small apartments with limited wirings, etc.)

"4-corner correction over HDMI: The 4-corner correction is set to only work when engaging with internal content (from apps or via USB). All content played via Android will be corrected. When content is played via HDMI, 4-corner correction is unavailable (to optimize quality and image processing). If you want to adjust the image, do so from the source. Vertical keystone is automatic." 

Textbook case of bait and switch. Please give us clarification for us to know if it will be added down the road

Just as an advice, if you take away the 4 corner adjustment on HDMI you will end up losing a lot of backers. Based on telegram chat.

Although having said all that, not being able to use 4 corner correction over HDMI is really bad news Philips and absolutely needs to change. That really does go against what advertised.

About latest update. I don’t understand that HDMI and Bluetooth thing. I wanna connect blu-Ray player and different game consoles to hdmi. Internal speaker isn’t good. I wanna use external Bluetooth speaker play sound like JBL Charge. If internal speaker was like Nebula Capsule II has this wouldn’t be a problem. Projector is useless if can’t output audio. What’s happening ????

Philips! Please full refund ASAP. This has been total disappointment and I want my money back.

Hi Philips, I do not have Apple TV,  FireStick, BlueRai player, because I am nomad. I use HDMI or USB-C with my laptop or smartphone. No HDMI corner correction, no HDMI and bluetooth, if that is so true and won't be corrected. I can assure you I will not take the projector. (since the story is not respected). If that is true, can you please let me know and proceed to refund immediatly.

Best and sorry about this, the product is too different. I'll check for the next one.

Hi, what's happening about UK shipping? I've got a backer number of 1266 but I haven't heard anything

@philips Honestly a bit ridiculous if we can't adjust both horizontal and vertical keystone correction on the external HDMI input. How are we supposed to "do so from the source"? I'm willing to bet that 99% of "sources" will not be adjustable. Is there a plan to address this?

The inability to connect and forward audio from an external source to bluetooth is also unacceptable. You received numerous questions regarding bluetooth audio delay and promised everyone that there's no lag.... now we know why. How do you propose I connect bluetooth speakers to an external HDMI input such as a TV cable box? 
Feels like there are many half designed features. E.g. Has X feature, but only works in Y scenario, when everyone expects it to work for all scenarios.

I've already received my PPM several days ago, I would like to know what the refund process is if there's no plan to address the above issues. Note I just want to know the process, do NOT start a refund at this point.

Reading through these comments makes me realise how trump got elected. People misunderstand things then think they've been lied to, when they haven't, and then whip everyone else into a frenzy. Suddenly you've got baseless accusations flying around and no one knows what anyone wants to hear.

Welcome to a post truth society ?

Hey team Philips,
I hope you guys are doing well, when will  the first batch to Australia  be shipped, do let us know whatever the updates are & I hope the product will be bug free by January end. 
Happy New Year 
Keep up the good work ?

This is outrageous and was never clear before you shipped. Your internal app interface is terrible. 

4-corner correction over HDMI: The 4-corner correction is set to only work when engaging with internal content (from apps or via USB). All content played via Android will be corrected. When content is played via HDMI, 4-corner correction is unavailable (to optimize quality and image processing). If you want to adjust the image, do so from the source. Vertical keystone is automatic.

Dear,

Thank you for the update. To be able to use Netflix in 1080p I was planning on using my Chromecast Ultra (connected via HDMI) together with my Sony wh-1000xm3 wireless NC headphones or my wireless bullets from OnePlus.

Did I understand correctly that this isn't possible for the moment, and won't be made possible in the future either? Also horizontal keystone and 4 corner correction wouldn't be available using this setup? 

Thanks in advance for your feedback. 

Kind Regards.

Hi Philips 

Will you ever allow 4 corner adjustment over HDMI in future updates? This is a deal breaker for me.

Hello. This means when i use my chromecast in hdmi i cant connect my bluetooth box ?

So the new update for getting it in EU it’s before 25th Jan which I will take it with a pinch of salt. I am lost for words and I doubt EU will get it before CNY. How can we follow all the bug fixes and upcoming updates? I know you have a process internally but please me more visible externally. So tell me as a customer and contributor where can I follow your developments?  I believe it will be a good projector for the many people. And for PPM 2 :)

"We received confirmation from our engineers that if a source is connected to HDMI or USB-C, the sound can't be forwarded to Bluetooth (to avoid audio lag)."

 "The 4-corner correction is set to only work when engaging with internal content (from apps or via USB). "

So, basically picopix is useless if I want to watch videos from a laptop's browser, if it is connected to hdmi port in picopix. (Can't correct image & lag from a browser)

Thanks for the new update. Sounds promising and I am anxiously waiting for my unit. I was expecting more clarity on how many units are shipped out to backers though. Ah well.. we will keep guessing.

Increasing the DPI fixes having too small of texts on other apps. Having it set at 160 like you guys do is extremely small. 

Something like 320 works much much better for all 3rd party apps. 

However, increasing the DPI does not play well with the default launcher. 

Please forward this info onto your devs. I've emailed you guys before but have yet to hear a response.

Good idea! 

Philips - instead of endless complaining, here's a legit question.  What is the approximate brightness output of each mode (energy saver, normal, and presentation).  Right now its clear that Presentation aims for your claimed 850 lumens, but with the fan noise at an apparent roar, sounds like normal or lower will be par for the course.  I currently own the Nebula Capsule II, of which this projector will compete.  Is energy saver still brighter than the Capsule II's 200 lumens?

Way too many problems out of the box. How were they not addressed by the dev team is beyond me. Wasn't prepared to invest time into what is essentially beta testing. Email sent to hello@screeneo.com for refund of contribution.

Will Disney+ work on the projector?

Hey asking again, How many backers from India? And how many are shipped?

@Pun chi hang, read the comments! it does not have GMS and they are working on a separate app to let you log in but its not out yet

I have got mine today but I found that it fails to let me log in my YouTube account after upgrading the firmware. Am I the only one encounter this?

Thx above. And one more question is, it shows a message “the device isn’t supported by the app” when I open Netflix. May I know how to fix it? Thx

You're not been serious.

The remote doesn't work when launching some app including "Netflix".
For some app, the orientation will be changed to portrait, I suppose it should be locked for a projector
Apple TV+ cannot be mirrored successfully

@Parminder Sandhu It's nighttime here so what I could try is to turn on the lights and project the image next to it. With this brightness I don't think it would be a problem for daylight indoors. Esp. I was just using the Energy Saving mode.

For the keystone correction is my own problem as I manually adjusted it before I project the image to ceiling for the quick test.

Anyway I just want to share with other backers who not yet received the product and want to know how it performs in a brighter room, as it seems there's not many videos out there yet. I am not a professional for conducting product reviews . Hope it helps.

@p Rico light u used was bulb light and not daylight.also what's wrong with your keystone correction ?

Im asking again.
How many backers from ISRAEL?

HI Philips!!
Im from Argentina. More or less when are you plannig to ship to South America?

Just received mine today. I have uploaded a video which shows its image quality in a bright room, using the Energy Saving mode. Feel free to check it out!

https://www.youtube.com/watch?v=BfVJHkVCZV0

Got the product today.
Did not test in very detail.
1. Just found out the remote is based on infra red, not Bluetooth. You have to point to the back of the projector. Very non user-friendly.
2. You could not use the remote to control in Netflix. You could only use track pad.

Please fix these.

hello, the remote control has IR and Bluetooth. For Bluetooth, you need to pair it first. :-) And then you will be able to use it on Netflix

Sorry how to pair?
Could not find the remote after scanning
Do I need to press some button on the remote to turn on Bluetooth?

Got my projector at last!
I really love the form factor, interface and features, however;
Any high-action video on the Netflix app has terrible pixelation and image breakdown, to the point of being unwatchable.
I'm assuming this is due either to substandard video-processing capability, or to this unit being defective.
Can you please offer some guidance on how I should proceed?
I love it in all other ways, but this is a primary application that needs to work!

Hey Sandy! Yes we are on it!

Thanks for you prompt reply, I love what you're creating here!
Can you confirm whether this is a known issue or a defective unit?
I've seen some people posting vids of smooth movie play and don't want to miss out if something is wrong with my unit.
Here's a video sample: https://youtu.be/Bi0HPPhgDug

Update; Definitely just an issue with the Netflix App.
Here's a vid of the same Netflix movie via laptop HDMI
https://youtu.be/oYGuKphkSD8

LOVE this projector!!!

Guys
IF YOU FIND A BUG: All bug feedback needs to be sent via EMAIL ONLY to bugreport@screeneo.com so our software team can document and address it properly in the system.

IF YOU HAVE SALES/BACKERKIT or OTHER QUESTIONS: all questions needs to be sent via EMAIL ONLY to hello@screeneo.com

The comments section on Indiegogo simply isn’t organized enough to make this possible.

For GMS, you only have till January 31 to submit application to Google.
Make sure you are contacting the right Google rep.

since 1 year ... :-)

When you say EU is after the US in order, does this mean you are filling all US orders before the EU, or is it Batch 1 to US, Batch 2 to EU, Batch 3 to US, etc.?

It's a simple question, and I would really like an answer please.

How about UAE? How many and status on shipments?

Is the colour update coming today?
Based on my observation, only new projector users have good review on the product visuals so far.
Everyone with projectors before now have a bad review on it with evident video comparisons.

Hi Julius, we received the new update today and are testing it :-)

Hi Philips. How many from Malaysia? Has shipping started for my country already? Thanks

Already started :-). around 45

@Ronald Tai: I'm not angry because of bugs. I am fine with the product development process, even with the progress to be done with us. But I'm not confident with the way Philips treats the people who bring this product to life. They are using crowdfunding. They often stated that these problems are normal for crowdfunding. But they are not communicating towards the backers as they are backers...

Marco, we are, you can see that we are answering all technical question here and by email

No. You are answering selective. 

Hello Screeneo,

Hope you guys are well. I'm looking forward to getting my hands on the PicoPix! 
Just a couple of questions. What happened to Google and the Key Box? Will the PicoPix get the Google play store or android TV at any point? Or is it a full on no go zone?

Keep up the good work!

Keybox is now OK. We have the Level 1. For Google Playstore: this is harder. We are still disucssing with Google. BUt we found a solution for Youtube. No Android TV.

Got mine. I love it!

The good:  picture looks awesome and the auto focus is well designed 
Digital zoom is a nice feature

The bad (needs work):
The range on the remote sucks.  I propose you develop an app for it and make a phone/tablet the remote via Bluetooth.  
After updating to latest software version the built in pad is better but need more work - the UI is clunky and very sensitive to the slightest touch.
Netflix app doesn't scroll up or down

Haven't played with everything yet

Thanks for that! We are working on it. For the app, we need to talk about it internally

how do you install new apps?  I don't see a google play store

What do I do if my PPM won’t auto-focus? I also can’t manually focus it.

bugsupport@screeneo.com

I tried to send to this email but got a mail delivery failure.

This is a system-generated message to inform you that your email could not
be delivered to one or more recipients. Details of the email and the error are as follows:

This is a system-generated message to inform you that your email could not
be delivered to one or more recipients. Details of the email and the error are as follows:

We will check this

I don’t understand why there’s so many angry people. In every new product there are bound to have bugs. This is a process. Phillips are correcting them as we move in the process. Come on guys. Be kind and patient and thank Phillips for a good job.

Hello Philips, how many orders from Portugal? Tks

168

?

168

Ok tks! :)

Hello Phillips,

Without Android TV OS and access to the official Google Play Store, I do not think the PicoPix Max will meet my needs. I will instead buy an Anker Nebula Capsule II which includes Android TV OS 9.  

Please Refund PicoPix Max Indiegogo Contribution ID 15484.

We are not taking those demands here. More Over, Welcome to use the Nebula in 720P with 200 lumens :-) 

I am not demanding anything. I am simply making a request. Others have requested refunds here, and you have confirmed it was done. Yes, I know the Nebula Capsule II is 720p; I would have preferred 1080p, but without official Google support I will not be able to access the apps I need (Disney, Crave, Apple TV+, etc.), games I paid for and movies I paid for, on the PicoPix Max. Very unfortunate. :(

Hello Richard, in fact you will have it, We already have NEtflix, hulu Prime... We tested Disney and you will have soon Apple TV+. Also, Apple TV+ is even working with Screen Mirroring on our device. Just saying :-)

Hi, I'm willing to be a beta tester. So please ship mine now :P

Ahah thanks! we already have our pool of backers now :-)

You can add me to that pool. I'll be a good asset because I'm a software engineer and involved in open source communities :D

Kidding aside, I'm still patiently waiting for mine. I'm at early 9k contribution ID. My excitement level hasn't changed a bit even with all the negative feedback :D
I trust you, that you can deliver...I have no choice because I already gave my money to you LOL

+1 I do appreciate the inofficial issue-tracker. Hope Philips/Screeneo to make it official.

Hello, thanks but, I'm sorry but we can't use it, we have our own internal tracking system when people send email to us at bugreport@screeneo.com

Then make this tracker official. ;-) 

Sorry we can't. We have our process

Then make your tracker public. Open and transparent.

This is confidential, would you ask Apple to do it? :-)

Apple isn't using crowdfunding. You should not treat backers like a"mob".

Please advise me of your refund policy.  Backer #6376

sorry but we are not taking those kind of demands here. 

So where might I address the question - which email address is best as there seem to be a few? Many thanks.

hello@picopix.com

We’ve built an issue tracker to help you which the community is actively participating in to report all present issues. Please use that. It’s at: https://docs.google.com/spreadsheets/d/1-jAPShLHgWQkj1JhRq9eYejInfUtdVVvKvpifdILKVU

Hello, thanks but, I'm sorry but we can't use it, we have our own internal tracking system when people send email to us at bugreport@screeneo.com

How can I reinstate back uninstalled apps?

You can reset the device

Hi, any idea when you will be shipping to Pakistan? Also how many orders from Pakistan?

not yet. in Pakistan: 5

Thanks for the quick update!

Hello, can I still get my invoice for device? Thanks

sure. please send us an email

I sent it but didn't get any response, maybe I used incorrect email. Can I ask you about your email adress? And what I need to send?

hello@picopix.com

Hello, the digital zoom function is not working in HDMI source input. Please help. Thanks!

Yes we are on it.

Dear Philips,
"All but not..." simply means you won't provide control over ALL video settings.  Why not allow us to get control over gamma correction ?

Can you provide concrete news on the shipping status from your European backers that are waiting news from a while... ? When can we expect something ?

Thanks for your feedback !

Hello, we are checking with the engineer to make a pro mode. Will keep you posted. For EU. We will give you the info as soon as we have it.

Nice to hear that! Thanks.

@Oscar, how can you be one of the earliest with an ID of 12091?!

Hi Philips, 

I believe I was one of the earliest backers and I still didn't receive any info about my projector or it's delivery time. How do I know if it is on it's way or not? How do I know roughly when to get it? 

Contribution ID
12091

Hello, you will receive an email as soon as we ship it to you

Philips : “Yes we are adjusting the Gamma but you won't be able to do it yourself”. But you answered me previously that you’ll unlock the settings in a future update...

All but not gamma. 

I have mine and there are many minor issues but a HUGE one is that keystone correction doesn’t work when you use an HDMI source. The native app stuff if really buggy and awful, but if you plug in a Roku stick to mitigate that then your screen is all wonky unless you can manually sender this thing. Awful.

Juliana, please send your bug to bugreport@screeneo.com We also remind that apps like Netflix, Youtube and other are not developed by us. 

So you won’t fix the issue where keystone correction is not possible when HDMI input is in use?

We are checking this internally

https://youtu.be/zpQq5ly2fwA 

Open box by my cat :)

Hi Philips, will you fix the issue with keystone correction and HDMI? Current it doesn't work if you selection HDMI as the input source.

Ivan, already corrected the keystone, but 4 corners correction is on going

Cause it's Android, is sideloading possible?

sure!

OMG thats awesome!

USB or MicroSD, even wifi

https://youtu.be/FgtvGtx7ENQ

Hong Kong OpenDox with some demo

Dear Phillips,

I will try it via this way then.
Can you please send me confirmation of the refund?

ID #14553

Thank you very much for your cooperation and i wish you all the best

we are not answering those kind of demands here. sorry.

You confirmed by mail that the VAT would be refunded as well. So i requested the refund and now the confirmation is Without the VAT. Why are you lying? Im not trying to cause any trouble but you are stealing the VAT money from me this way.. 

We already told you. Please stop to always saying we are lying. We explained you that the VAT is reimbursed by another company called STRIPE and may take some days. Indiegogo is reimbursing your product through another channel. Thanks

Thank you. 
Wish you the best

Please refund me :) thanks Contribution ID
2860

we are not answering those kind of demands here. sorry.

With all the false advertisement here I just received an email basicly saying that I won't get a refund. 

Months ago when I first backed this project Philips clearly wrote here that I can use any powerbank to charge the projector. Now it turned out that I need to buy a 100+ dollars 65W bulky powerbank to use. 

I wish I never involved with this liar company who uses Philips's power to sell their junk.

Erman, we never said so, 1: we always said that you can use a powerbank but needs to deliver 65Watts, we never lied about it, then you said the charger is too big, we explained why and its the same size as a MacBook Pro 13 charger. We never said we don't want to refund, but we answer your questions about the powerbank and charger.

Philips, you never said you'll refund me in any of the mails or here. Just keep asking me the reason. I never asked a question. I said I want a refund, you asked me why, so I gave you the reason. I never asked a question.

I can just search pages and pages and show you that you guys made false advertisement. I don't have the will and power. This thing turned out tiring for me. 

Before you send the product I want a refund to save both you and my time to deal with the return process.

done

@Philips Projection:  speaking of color and image quality, is adjustable gamma out of discussion? Even just an handful of profiles like "dark room" or "cinema" would be great!

Yes we are adjusting the Gamma but you won't be able to do it yourself.

I don't expect a full set of calibration tools like the big projectors on a pico projector, but most TVs have at least a few profiles to choose from. Gaming in a lighted room is different from watching movies in the dark. Please consider it.

Profiles are easy to fo, we will first calibrate it well, and then add profiles :-)

Sure, I don't mean tomorrow :-)

Hi Philips,
Thanks for the corrected colours!

Can you please tell us why the Google Play Store is not loaded by default? Is it possible for us to install it?

Arnaud, this is due to Google. If you cannot have a certification from them, you can't install GMS. We cannot side load it like an APK. We are still discussing with them. We already found a solution for Youtube .

0h, ok. Thank you for the quick answer. I did not realize how deep was the consequence of not being certified for GMS.
All the best.

We have now corrected the Color issues, we will send a new update asap about it! Just to share you the good news.

@Arthur Bongaerts, 

No. I have sent an email with the list of bugs to bugreport@screeneo.com. No Reply

I have sent an email asking for refund to 	hello@picopix.com. No reply.

Man, even their customer service sucks.

We are on it, we receive a lot of questions those days for Youtube and Color adjustments

The youtube app is patchy. It shakes. It feels like 2010 with your projector. 
No login allowed (I pay youtube just to avoid ads, so like to have login)
I asked a question yesterday, If i connect my projector to apple tv via HDMI cable, the bluetooth doesnt work. You didn't answer. You just hope that these comments get buried out in the flood of comments. 

You dont reply for the emails. You dont reply in the comments. 
What are you waiting for. For me to complete the 30 day period so you say no to refund. 

Hey Philips

Reply

Hi! 1: the app we have is the same as Android TV in fact. But you can now use this app https://github.com/yuliskov/SmartYouTubeTV/releases/download/stable/smartyoutubetv_latest.apk in order to be able to login. For other technical question, please send an email to bugreport@screeneo.com we will replay within 48/72h

Hello all,

Those who have requested a refund, have you received it?
And have they confirmed it was refunded?

I requested a refund and they only replied.

'For sure' 

as they do to most mails.
Thanks for you support guys :-)

I'm requesting a refund for several reasons but I still believe those who will receive the PPM will receive a nice product though.

KR

You Reply above but you selectivly ignore this comment?
Come on guys have some respect

we already replied you :-)

You confirmed by mail that the VAT would be refunded as well. So i requested the refund and now the confirmation is Without the VAT. Why are you lying? Im not trying to cause any trouble but you are stealing the VAT money from me this way..

Communication about European Customers CLOSED for unknown time. Great Job !! Are you kidding us??

We never said so. We said we will give you a news asap. We are preparing the order but we don't want to give the news here, it will be in an update.

Sit and wait, sit and wait ....jsut sit and wait da da da da da da da da da daaaaaaa da da da da da daaaaaaaaa da da https://www.youtube.com/watch?v=RNJ9pet2scY

Hi fellow backers, 
I will be honest with you all. At first I was a little upset when I found out that other parts of the world were served first. Now I only can smile. 
At the time we will receive the Picopix Max it will be a perfect product. 

I thank the backers in Asia and the US for all the testing and reporting the bugs. We will enjoy Youtube with login, Netflix in full HD and Sonos integration.

KR, 

Backer no.4, stepped in on Aug 20 based in Europe. 
Still believe in this project!

Suggestion: The recommendation to email bugs and sales question post should be converted to an update post.

We will :-)

When will I receive my PicoPix? Email twice and no reply

To achieve the full 120" in HD, does the projector have to be pretty much exactly the correct ratio distance from the projection surface? Or is that the minimum distance it must be placed away from the projection surface?

Hello, minimum distance is 126" to get 120" diagonal

Hi Phillips, I have sent you two emails to hello@screeneo.com.
Please disregard the first one! I do not need a refund anymore. I sent the second one explaining that. Thanks!

OK let us check!

To

When can we expect more details on EU delivery? When will the next update be published?

Marco, our target is now to ship 11K more before the 21st of January. We are pushing everyday.

What is the actual status of delivery? How many devices are on the way to europe? When can we expect first delivery? How many backers would receive their units next week? 

On the one hand there was ever mentioned this is crowdfunding. On the other we are not treatened as backers, but as customers. But honestly: sometimes not as the best ones.

My personal request is a more open and transparent communication. From the past updates I feel more and put off.

Hello, we don't want to give information if we don't have it. We want to be sure about it. We will send a new update asap.

One week before you stated 5000 units to be shipped to EU this week. Now you didn't have the information? I don't understand this. And that's what I mean with no-open and non-transparent information. Please review and provide these information asap. We need more communication. And it should be also information about production process, production amount etc

We have tested the app Called Smart Youtube in order to be able to login inside Youtube: it works great and we will pre load it in the next software iteration: https://github.com/yuliskov/SmartYouTubeTV/releases/download/stable/smartyoutubetv_latest.apk

Guys
IF YOU FIND A BUG: All bug feedback needs to be sent via EMAIL ONLY to bugreport@screeneo.com so our software team can document and address it properly in the system.

IF YOU HAVE SALES/BACKERKIT or OTHER QUESTIONS: all questions needs to be sent via EMAIL ONLY to hello@screeneo.com

The comments section on Indiegogo simply isn’t organized enough to make this possible.

What a shambles of a marketing campaign from @Philips!!! There are 100s of startups here done a better job than a multi-billion dollar company who already produces similar projectors and assumed to have a production line at least! Never again buying anything from Philips and by the looks of the comments, will be returning this projector which I have backed in August expecting delivery in October!!

@pico pico: you are not buying a product from the shelves, you are backing and supporting product development on this platform. You get what you asked for ...

So how can we actually get a refund now @Philips?

@Parminder Sandhu couldn't agree more this platform does suck in my opinion. They also need to work harder to make sure products are even possible before they give them extra publicity... I'm looking at you Piqo!

@Rafal Romanowski  yeah I had to double take it too! I'm sure that's just been lost in translation tough, we should wait for a reply before getting irate though it's not worth getting angry over just yet, life is too short! I find it hard to believe any company would commit commercial suicide like that if so

@julius akinboye I was referring to this: https://www.huaweicentral.com › ...
You can no longer sideload Google apps on Huawei Mate 30 series - Explained - Huawei ...

Great if there's a new workaround though!

With all these bugs and issues in this released model, and subsequently asking your backers to help you test and track bugs, we should have received a bigger discount, and we should be paid to help you perfect your product. Your product is obviously not ready to be sold on the shelves in its current state. Just a thought.

Did you know. The green hue people have been complaining about exists when on battery mode? I bet you didn’t. Fix it please. Thank me later.

Reviews good with fully brightness

@tomgreen agree with u but i feel Indiegogo needs to enable an option where when you type a similar question it gives options of answers to it..
Indiegogo are u reading this ?

For transparency, and to reduce spam, I'd suggest you create a bug tracker page.
Also if you could please share more about your roadmap it would be great.
The updates in Indiegogo are great, but something less formal and more frequent will be appreciated from all backer.
Maybe it is just me, but there are many more information in the responses in the comments (at times a little concerning) than the actual updates.

Looking forward to get my hands on the projector.
And please keep us updated!
"Bad" news coming directly from Philips rather than in comments replies look more professional IMO ;)

hey Philips, are you aware of that and what actions have been made so far? https://www.xda-developers.com/google-require-android-10-new-devices-approved-january-31/

@Tom Green what they actually said was: "EU is second in terms of order after US, it's an important market for us. " I'm pretty sure I'm reading this right..

@Tom Green Installing GMS on Huawei isn't blocked.

Je vous ai envoyé une demande de rembourssement à ce jour je n'ai toujours pas de réponse !

For the people here complaining about communication, I suggest you hesitate when using crowdfunding again. Philips have been the most responsive communications team on any crowdfunding platform I've ever used. A big problem seems to be that people ask the same thing over and over again which buries useful comments, which is then compounded when others only half read the updates.

Remember they've been away for 2 days on pubic holiday and will now have a mountain of emails to get through.

@Rafal Romanowski  I think they mean second in terms of order volume, not the way they value us as customers!

@Julius Akinboye they've been in talks with Google about GMS for ages. I'm pretty sure the side load method for Huawei devices has been blocked now as well.

Hi Philips,
You need to request GMS officially before January 31, if you want to go the official way based in this XDA article https://www.xda-developers.com/google-require-android-10-new-devices-approved-january-31/

Else, you have to find an unofficial way to allow users install GMS easily like Hauwei.

@Philips did you do any product drop tests?
Examples:
1m drop test on hard floor (simulate user knocking the projector off a table surface)
1.5m drop test with full packaging (simulate worst scenario during transportation)

Hello Philips,
concernant les caractéristiques (et donc le potentiel) de la nouvelle puce DLP utilisée, peut être aurons-nous l'info grâce à une communication au CES ?
Et peut-être toutes les potentialités de cette puce seront-elles libérées à cette occasion ?
En vous souhaitant une réussite maximum pour cette nouvelle année 20/20 !

You surely cant be serious when saying "EU is second in terms of order after US". If i knew from day 1 that I will have to wait longer so you can keep Americans happy, you wouldn't see me as a backer. I'm sure I'm not the only one pissed

@pico Pico I'm hoping they will upgrade all issues with software .Let's hope for the best that when we get it we are satisfied

Hello,
Est-ce que Plex peut être installé sur le projecteur ?
Merci

Hello there, continuously, 
When start shipping to south korea? And how much expect delivery time?

I note that a majority of backers that have received the ppmax already do not recommend it. Are you concerned about this? What is your strategy to turn this around?

This campaign has turned into an absolute joke. The horrible communication was the first red flag and but with the reviews out it’s now clear Phillips have delivered a extremely disappointing, low quality product. 

Frankly it’s disgusting behaviour from Philip’s who we all expected more from. I was looking forward to receiving this projector but now I wouldn’t be upset if I my order was refunded so I could go buy a quality one like the Mogo Pro.

I've sent a number of unanswered emails through the various channels trying to get someone in touch with me. I'm in the US, contribution 13764, when will my PPM be shipped? I know there's lots before me, but I was really hoping it would come by Christmas for my fiance. All I can hope is that it arrives by his bday in late Jan. Thanks.

Eu is second in terms of order ? Please tell me this is a joke ? Are you really taking your customers serious ? This is the worst and strangest marketing strategy i have ever seen. These responses are getting worser. Do you guys even know that you are working for a Dutch ( european ) company ? What a joke....

Another review

https://youtu.be/J1VgJyhyKyM

Sorry don't know if same one ..
@philips do u have a 720p called Pico max too?

Hi, when are you shipping to Pakistan?

Netflix not working in 1080p.
Youtube not working as intended. 
Autofocus fails on a lot of units. 
Green Tint. 
Advanced Picture Settings not available.
Picture quality is bad on a lot of units. 
Most of EU backers fooled because the "US market is more important." even tho most of the backers are from EU. 
Lied about shipping, about units produced per day, about what the projector is able to do and only answering to shills. 
Get your shit together, screeno.
Statement to every single point?

Reviews coming up..
When i get mine will give mybreview
https://youtu.be/vcwEXG3Zq4Y

@Rolando Campusano  The Facebook group is quite active with discussion

Hi Philips, I just came back from the trip and the PPM has arrived. And today when I unbox it at the first time, I found a unknown mark on my PPM. Can you explain and do something to it?

https://upload.cc/i1/2020/01/03/y5Dsni.jpg

Hi again Philips, just wondering, can I attach the protector with a Kensington lock ?

Bonjour Philips, puis-je savoir combien de ppm on été envoyé? Quand allez vous commencer le Vietnam ? Bientot le nouvelle an il faudrait l'éviter.... Merci d'avance pour votre réponse.

Does anyone knows if you can side load Netflix/Amazon Prime apps that are meant for TV use (i.e. no need for mouse use)?

I just got it. So far the projector part works very well and I'm really grateful of the work you've done. There are definitely issues in the software part that I expect to be solved in the coming months. We are basically paying to be testers of a new product and I'm happy to do it. 

It would be nice to have a forum where we can discuss with other owners (I've read there is a Telegram channel but I haven't found it yet) and what approach they are taking to side solve for some of the issues.

My contribution ID is 9734, but so far I haven’t got the projector.

I would like to ask, when will it be delivered to china shanghai?
What happen Philips ???

I am living mostly in tropical Queensland and outdoors. I am so much looking forward to hanging a sheet between two trees and watching some of my favourite animals movies outdoors... ?

Not 'animals' movies... just favourite movies. 

Received mine today. It will not focus even when using the remote. The animation spins but nothing changes. There is also something loose rattling around inside. Is this normal?

Hello,
https://www.passionhomecinema.fr/blog/index.php/31/12/2019/test-philips-picopix-max-v-1-0-22-premieres-mesures/
Possible to let a product out of the box with 7500K?!?
A guy in Philips engeneering says" Yeah, this blue balance is astonishing, i keep it!" This guy is real???
Someone looks at the image before validating???
Would be better to finalize a product and avoid a rain of firmware updates no?
A French (and patient but less) backer.

1. What is the ETA to respond to bugs sent via email?  I've sent 2 bugs report and awaiting response. 
2. Also as someone mentioned earlier, it is best to start a forum so we can track issue, fixes, workarounds etc all at one place.
3. Also quite honestly I do not see any major difference between 1.0.21 and 1.0.24
4. Where are the setting to view the remaining battery %?

You requested new address to be given on Backerkit but Backerkit have locked off delivery address fields. We cannot add or change details. Can you get your people to talk to their people to sort this out?

Received my PPM today. It will not focus. There is also something loose rattling around inside. Where do I go for warranty requests?

I supported it in October 1,  2019. My contribution ID is 13348, but so far I haven’t got the projector.

I would like to ask, when will it be delivered to Taiwan?
What happen Philups ???

Philips

Hello,

Just received mine and still playing around with it.  Observed the following:

1.) When using Netflix app loaded in the projector itself, it minimises itself every 15-20 mins.  It is kinda annoying that you need to put it up in full screen again
2.) The battery doesn't last 3 hours as claimed.  I am using on Presentation mode though.  Normal mode about ~2 hours
3.) The 4 corner key stone correction doesn't work with the hdmi input.  
Hope it can be fixed on future updates.

In addition, the color / saturation is not as good as e.g. Asus.  Its a good projector I can say but it needs to fix the issues above to live up with its claims.

Did anyone sideload Disney plus and if so, does it work?  Is there any other way to get Disney Plus to work on the projector?

Hi dont mind me asking when will I receive my product? So far there hasnt been any update. Im living in Singapore BTW

Couple of questions:
1.  Is there any way to rearrange the apps on the home screen?
2. Will the existing PicoPix iOS app be updated to support the Max?
3. Is it safe to update Netflix yet?

Observations:
On iOS, you can’t currently stream video over AirPlay, including Netflix and Disney+, either from the app or using screen mirroring.  Copy protection maybe?  Plex works, but I’ve installed the client, and it uses handoff casting instead of AirPlay, even when you select AirPlay.  Video streaming works fine in all apps when connected via USB-C cable, though.

My friends and I supported it in August 2019. All three of us have contribution IDs below 1900, but so far we haven't got the projector.

I would like to ask, when will it be delivered to Taiwan?

@Telmo Martins, that was not import tax that was VAT, you can't avoid paying VAT to your loving country.

Hi,
If you’ve decided to ship to the EU exclusively via your EU warehouse, shouldn't EU backers receive a refund for the import taxes paid in the survey?
Best Regards

Work around for my complaint about the IR control not working from anywhere behind the device due to a single sensor on the back.  Android natively supports mice.  I plugged in my Logitech MX Anywhere 2S into the USB port on the back of the projector.  Worked without any issues.    Any standard USB mice should work.  And for the heck of it I plugged in my keyboard (With a USB hub).  That appears to work as well because....hey...Android.

Ok, I was tinkering with it for a few hours. Here's my takeaway so far:
To be improved:
1. Device can only be paired with one Bluetooth device. So if you pair your speakers, you will lose most remote functions. This sucks.
2. Device is loud, specially when on highest brightness. 
3. Sharpness could be improved. But I'm also projecting on a white wall, so might be me.
What I like:
1. It is very lightweight
2. You can browse a Shared content from your Windows computer
3. It is quite fast

Sorry, I stand corrected. I just to pair the remote again after pairing the speakers.

@Mika Myllyvaara
Using the dB meter on my Apple Watch from about 1ft away, I’m showing
Energy Saver: 40dB
Normal: 44dB
Presentation: 48dB
All in all, it seems pretty quiet, especially in Energy Saver, but the difference is noticeable between modes.

Philips Projection 4 hours ago
PROJECT OWNER
EU is second in terms of order after US, it's an important market for us. We will send an update as soon as we ship.
Seriously this is abhorrent. 
The first person who made an effort to evaluate your product was from Europe. The 2 Americans couldn’t give a fuck so far. Yet still Americans got the projector before anyone else. Well done Philips.

Whoever was or is in charge of marketing and logistics should get fired. This is beyond a joke

Is there any Philips forum for PPM? For bug fixes, issues and upcoming features. It is impossible to follow indeigogo. Please point me in the right forum Phillips and not an email address.

I’m playing around with this thing and wanted to share some thoughts:
Set-up:
Out of the box, came with batteries charged. Added the tripod and ball head. Plugged it in and updated the software. It froze at 66 percent. I cancelled the update and rechecked and it said I was up to date. Software 1.0.21, launcher version 1.3.8, video chip version: 20191121. I’ve just rechecked now and it seems it never updated as the new version is 1.0.24. Attempting to redownload and install. More to come.

Would be curious if the update is available through a link that I can add to a micro SD or USB. 

When I did play with it initially:
The auto focus is good mostly. I adjusted it slightly. The process is simple enough. On the paired remote click the focus button on the bottom. Then if it is not accurate dial it in with the left and right buttons beside the ‘ok’ button. Don’t use the volume buttons below as they are ineffective. 

System update downloaded and restarted the system after multiple attempts maybe 3 or 4? The install takes a couple of minutes and I’m now on 1.0.24. If you check for updates again it say a version of ‘this is the current version’. 

I’ve connected my Bluetooth keyboard and speaker to the projector no problem. I’ve defaulted to using the touch sensitive portion of the projector to navigate certain menus when the remote fails. Ex: Netflix selections. Yes - the curren internal netflix app is NG. 

If you are curious what I mean about Netflix - the resolution is poor and the artifacts in the image are unacceptable. Macroblocking and the like. When I load my own content (either material I’ve created or a file I’ve downloaded it) it looks much better.  

With the content I’ve previewed (video through Micro SD, Netflix, Nintendo Switch) I have noticed that the color needs a bit of work. I believe it to be mostly related to the yellows and how they effect the reds and blues. The contrast is mostly good (I’m in a dark room, projecting to a matte white wall). If anything it doesn’t retain the shadows as much as I’d expect. When I see the Nintendo switch  on the projector I know things are a bit off and think that’s mostly related to contrast. 

Dead cells has some punchy color. 

This is stream of consciousness. Batteries need percentages not three bars. 

So one thing that really is more of a design flaw then anything else is the lack of IR sensor on the front of the device.  Yes if you are using the device as JUST a projector from another source no big deal, set up..go.  But if you have it against a wall for a large screen or pointed up you can't use the controller to use the UI as the IR sensor on the back is exceedingly weak.  It has to be pointed directly at the sensor or no go. Not a deal killer, but just a lack of forethought on the design.

@Mark Lunney 

The core function of this device is a projector.  So yes.  You can connect an HDMI cable to the HDMI port and stream it.  I've yet to find out if something like a Roku Streaming Stick works.  In theory it should

@Olivier HUET Thanks for compiling those! I will give both YouTube and Netflix apps a shot when I get home.

@all,

- Ka Lok Hong has made some usefull video reviews : http://bit.ly/2QJ9CiS
The 4th and 5th show that there is no problem using PPM in a bright room showing Powerpoint files :)

 - If you want login into YouTube, take a look at https://smartyoutubetv.github.io/ (thanks to simoesj) ; otherwise you can send YouTube video from your smartphone.

 - here is a link to a netflix app woking in full HD : http://bit.ly/37tnoNG (thanks to Square One) 

Still waiting for mine ^^ (EU, France)

What’s noise levels at: ECO, Normal and Presentation modes? I just wanted to know how loud PicoPix Max really is.

Philips! Please full refund ASAP. This has been total disappointment and I want my money back.

Hello just for curiosity how many units are sending to Peru?

Hello

Due to the continued delay in shippment i no longer require the product as it was intended to be used at several events which have now happened. 

I kindly request that you issue a refund for my contribution #18107

I have also sent several emails asking for the refund to be actioned. 

If you could please confirm the refund has been processed that would be appreciated.

Many thanks.

Recvd my PPM today. Updated the software and now the auto focus isn’t working. It keeps projecting the image crooked and won’t straighten at all. The interface isn’t great so I can’t figure out if there’s a setting to fix or reset it.

@Mark Lunney Playing any video from an external source works without issues. However, you will not have proper keystone adjustments available.

@Jack Huang Can you use Disney+ from a laptop using display connector? I'll also be disappointed if I can't watch The Mandalorian when my projector arrives!

Refund requested, contribution id # 7694. Thank you

Hi.I have just received an email from Indiegogo, indicating that the € 419 I paid will be refunded,
 I would like to know how I will receive the € 87.99 € VAT contributed to BackerKit.  
Contribution ID7694 Thank you  

Hi Philips, 

"Auto Keystone Correction - Project From Any Angle" statement under the story session is not true. Am I right? Since vertical angle correction is fulfilled, why not horizontal correction is not achievable?

Hi guys, when we get it in New Zealand?

I wonder when will you ship picopix max to Indonesia?

@Jonathan. Tell them on bugreport@screeneo.com

You guys really need to expose more of the android settings.  Especially auto rotate.  Installed plex and the thing is rotating the screen because it thinks its the mobile version of Android....which it is.
As Keith said the Keystone had issues after update.  Turn that off and on and it fixed it.

Mine arrived today in Midland, Ontario. Surprised to see Canpar doing the delivery on behalf of DHL. I guess they outsource for small towns. Connecting to Wi-Fi was smooth, not like others. Upgrade went without a hitch. Almost. Had to reset the automatic tombstone correction. No time yet to play any media. That's a task for tonight.

@Jack Huang 100% agreed. Going with Android TV would have been the logical choice and what I originally expected. Other than that, the hardware performs well.

I got my projector today, I am somewhat disappointed because I can't use Disney+ even through casting the screen from my phone. I have Google Pixel 2. ChormCast works for YouTube, but not Disney+. It works while I am selecting movie to play, but I can't only get sound to play with a blank screen. And there is no Play store to download additional app. 

Otherwise, brightness is better than expected, picture quality is good, focus is fast, and overall hardware is good. The issue is the software.

I have been refraining from posting, but I’ve decided to add my 2 cents for what it’s worth. I received my PPM 2 days ago. In general I'm fairly disappointed that Android TV wasn't used which I found out about from updates and comments after contributing; the current Android OS is not a user friendly experience even with the Airmote, and lacks some key functionality as others have pointed out (no Play store, etc.). This is coming from a tech junkie and experienced user.

Although I’ve received my PPM, Philips needs to improve their communications as there are many frustrated backers. @philips If something changed, address it, and inform the backers, instead of pretend nothing happened. E.g. One of the updates in November mentioned  the campaign ending in a week or so; here we are over a month later and it’s still available.That being said, great job with getting the product out the door. I know how hard it is creating a new product.

Bugs/issues I’ve encountered:
- Lack of 4 corner correction for HDMI input; this is critical for me and essentially makes the HDMI port useless
- Airplay works for Youtube and screen mirroring, but not for Apple TV+ based on what I’ve tried so far
- Fan noise is quite loud, but I can live with it
- Airmote is not the most responsive
- Kodi crashes when I scroll down the left menu to “add-ons” (doesn’t happen on any of my Android TV devices, or Android phones/tablets)

Things I like:
- Brightness is good
- Picture quality is good in general, but as expected, when using digital keystone correction, the image can be a little blurry on the sides
- Device itself looks well-made and size is good
- I know many complained about the speakers, but I think they’re as expected for this kind of package; also works well with my bluetooth speakers (except when using the HDMI input as also mentioned in other comments)

Just got mine, East Coast US. Will post back here later.

How many units will you ship to the EU? I'm on the UK and am a bit concerned only a small number will be sent out to the EU which will need to serve a lot of countries. Will it be a large batch to the EU to ensure all countries get a fair portion of deliveries?

EU is second in terms of order after US, it's an important market for us. We will send an update as soon as we ship.

I received my PPM today! Thanks!  (ID 6274, West Coast , USA)
TWO quick questions:
1) What are expected decible levels for fan noise again?
2) Will extra/replacement Airmotes be available for purchase?  (kids always loose remotes!)

thanks again...keep up the good work...

And Remember fellow Backers...you can have it fast...you can have it high quality...and you can have it cheap...BUT you can only have two of the three...I choose highest quality and lowest cost...thanks Philips!

Hi Damian,
Can you tell us what is your point of view on fan noise? 
For the remote : yes! 

Oh..just wondering...no point of view really...I have an old Dell M110 and wondering how they should compare in sound fan level based upon spec.

As for extra remotes, please leave a link or directions on where they can be found (or when they could be found, as I know you are just trying to fulfill orders at the moment)

After spending 30 minutes or so playing around with the projector, I can say for certain that I'm never going to use the built-in software and will only use it with my Roku stick connected via HDMI. The built-in Android experience is pretty terrible. It would be nice if you could set the default power-on input to the HDMI port. Also, it's silly that the built-in app store is not set as a trusted installation source. I really hope this thing gets an upgrade to Android TV.

Also, I've been unable to get casting to work from my Pixel 3 XL. The projector and phone are on the same wireless network, but the projector does not show up in the list of devices I can cast to. Doing screen mirroring works, but I can't play video from Hulu and other sources while screen mirroring.

I've also emailed but can you confirm when this will be shipped to New Zealand, please?

I saw a comment which said Australian orders were being shipped in the next batch as you were including an AU plug. New Zealand and Australia have the same plugs so this shouldn't be an issue.

Please do not forget about New Zealand!

ID# 5408

Thanks

Yes shipped together with AU!

great thanks and keep up the good work!

I sent a bug email in to the team regarding the remote arrow keys not working with Netflix. 
They work when I choose my Netflix profile but when I get into the menu it does not do anything. I have to use the mouse to click

Hi ! We will answer you asap 

@Tony Moore
I tried making the projector work with Sonos speakers, but it doesn't support. I sent an email to hello@picopix.com and they replied that it doesn't support yet. 
I tried to use an Aux cable to get the sound output but there is a lag between the audio and video. 
Thus, the answer is no. Hope it helps.
thank you

Hello, please send us an email to bugreport@screeneo.com we will be able to help you. We have tested with an Apple TV without any issue, it's just a question of fine tuning inside the apple TV.

Hello Picopix, 

I tried to make the Picopix max work but sadly its not working as expected. 
I connected my Apple TV via HDMI and connected to multiple speakers, but there is a 5 second lag due to which I am getting headache. I worked with the projector for close to 18 hours in the last 3 days. 

I would like a refund. please let me know the process. I have also sent an email to hello@picopix.com. 

thanks again.

Hello, please send us an email to bugreport@screeneo.com we will be able to help you. We have tested with an Apple TV without any issue, it's just a question of fine tuning inside the apple TV.

Hi, 
I've already sent an email to bugreport@screeneo.com for which I didn't get a reply yet. May be you are busy. 
Also, the apple tv is working fine on its when it is connected to the bluetooth devices. 
When the picopix is attached to the Apple TV via HDMI, the bluetooth speaker doesn't work. 
Can you confirm that you tested the scenario of joining picopix with Apple TV and get sound on a bluetooth device? 

The apple TV needs to be plugged to the Bluetooth speaker, not the PicoPix. Can you try? 

If I fix the Apple Tv to the Bluetooth speaker and not to the PicoPix, how will I view the contents of the Apple TV on the projection screen? 

If I don't connect PicoPix to the Apple TV, how will I view the Youtube content on the APP that is on the APPLE TV? 

Bonjour, beaucoup de date de report et toujours aucune news sur une réception potentiel. Par contre beaucoup de messages de défaillance sur le produit. Pourquoi continuer a l'envoyer? Un message de réassurance ? Les retours après livraison ? 
Merci d'avance
ID
8532

Matthieu, nous allons envoyer un email d'ici fin de semaine. Nous sommes entrain de corriger les problèmes. Comme tout objets techniques il faut plusieurs mises à jour ! Comme sur un ordinateur ou portable. À bientôt 

Hi, does anyone know if the projector works with Sonos speakers?

Cheers!

Thanks man, I will not buy the speakers then

Not for the moment but we are on it!

Guys
IF YOU FIND A BUG: All bug feedback needs to be sent via EMAIL ONLY to bugreport@screeneo.com so our software team can document and address it properly in the system.

IF YOU HAVE SALES/BACKERKIT or OTHER QUESTIONS: all questions needs to be sent via EMAIL ONLY to hello@screeneo.com

The comments section on Indiegogo simply isn’t organized enough to make this possible.

Just a heads up guys.  I just got my projector a few minutes ago.  I don't know if this is common but the cardboard box the projector box was in was not taped at all on any side.  So the lid could have been opened accidently on shipping.  Not an issue but figured you guys may want to know.

Hey Jonathan, yes we discussed with our forwarder about it, that won't happen again. Thanks for the heads up!

Hi Philips team
I just received my PicoPix Max in the mail today everything works as it should except the remote.  I've updated the Pico to the latest software and rebooted numerous times.  All the remote does is flash a light at the top 5 times and never works.  Is there something I'm missing?  Thanks in advance

Hello there! 
Yes you need to PAIR it. Please read the Update number 14. Thanks!

Worked like a charm.  Thank you for the quick reply ! 

Hey Philips, Great job on updates.
You said earlier that you have started shipping to India can you tell if mine was in that?
Contribution id 1978.

We are not supposed to answer shipping questions here :). If you didn't receive a message it means that you need to wait a bit more 

Ok thanks eagerly waiting for the message.

How do you get the airmote functionality to work? The worthless quickstart guide shows that you press the button with the mouse cursor and then you should be able to move the remote around. This does not work at all for me. I press the button, the light blinks a couple times, nothing else happens.

Hello, please read our Bluetooth pairing in the Update number 14. Thanks!

What about Europe? Common......

We will send a message as soon as we ship. 

Do you really think THIS is what I wanted to hear? There are ppl in Europe with a Backer ID 3000+ allready with a Tracking ID ... and I am 2XXX. Where is mine?

Dear backers, we are not proceeding to refund if a message is posted here. Please send us an email.

Hi guys, 

Same boat here. It's taking way too long. A lot of issues could have been solved way earlier in the process, but the lack of transparency is the one that did ot for me. Opted for a different projector I would like to request a refund including the VAT.

Contribution ID: #9669

Please confirm the refund by e-mail.

Good luck and best regards,

Please send us an email to hello@picopix.com 

Hello PicoPix team

Since everyone here is demanding their money back, I’d like to do the same now.

With this message I would like my money back, including VAT.

I’m sorry it had to come to this. But this is taking too long.

Contribution ID

5283

Thank you very much.

Please send us an email to hello@picopix.com 

Hello, Phillips,

Since everyone here is demanding their money back, I'd like to do the same now. 

With this message I would like my money back, including VAT. 

I'm sorry it had to come to this. But this is taking too long.

Contribution ID 

1427

Thank you very much.

Please send us an email to hello@picopix.com 

I received my projector today and have only played around with it for a few minutes, but it seems good. I would say it needs to get an upgrade to Android TV for it to be great. Good hardware, lacking on the software side.

Thanks Vincen !

Hello,
My contribution ID is 14240. Due to the delays and based on some early reviews (such as green tint, poor OS, airmote sensitivity), I'm not satisfied with the project. I know with further updates it will get better but I would like to wait before purchasing this projector. Please cancel my contribution and refund my money. Thank you.

Yeshwanter Radhakrishnan
ID # 14240

Please send us an email to hello@picopix.com 

For all the Indian backer.
Below is the calculation of taxes which we need to pay at the time of delivery. In short we need to pay around additional $224. 

Calculation details :
Item cost : 33400
Shipment cost : 0
Insurance cost : 0
CIF value (item cost + shipment cost + insurance cost) : 33400
Customs duty rate : 10%
CUSTOMS DUTY (customs duty rate * (CIF)) : 3340
Vat rate : 18%
VAT (vat rate * (Customs duty+CIF+other taxes if applicable)) : 6613.2

Total amount to be paid : 49258.32

Dear Philips plz confirm if the calculation is correct

Hey, it's been month and month that we wait for the projector and still no information about the delivery, you said October, November and December, and now no information, I want to be refund please thank you

Please send us an email to hello@picopix.com 

Received mine, however the picture freezes within 60 seconds of using it, even tried updating and factory resetting it.

Sound keeps playing, but can’t do anything else with it.

Tried calling support, agents weren’t available mid day in the US on a Thursday ?

? genuinely wanted this baby to work out the box since it’s from a major company.

Hopefully I can get a replacement or help ASAP I planned on using this for demos as I speak internationally

Please send us a message at bugreport@screeneo.com 

I did, haven’t heard back.

Also ? the screen officially just died altogether. Hits loading screen, now UI doesn’t even show up ?

?‍♂️ Either I’m the world’s greatest beta tester or I got extremely unlucky or the firmware for the projector is faulty ?

For those with the projector use S YouTube instead of the pre-installed app. It let's you log in and plays in the highest definition.

https://smartyoutubetv.github.io/

Philips maybe you guys could include this default

We will test thanks!

Seems here is a right place to request a refund? While it has missed the shipping goal for Christmas and another event that I needed this product, plus I don’t need a portable projector anymore, here I request a refund and gladly let other urgent backers to get PPM sooner. Thanks for processing and wish the project good luck!
Best,
#9624

No this is not the right place sorry.

email sent, please proceed, thanks!

Dear Philips,

What is the final input lag of the complete PPM? On the official update you said you had it at 16ms but that you are trying to make it even shorter. Did you succeed?

Cheers!

Hello, 36 is order to have the best image quality 

Hello, 35 to have the best image quality 

Oh alright, that's a shame but still manageable. What image quality benefits does it have to raise the latency?

Cheers!

Hello! A few questions, 

When will UK shipments start?
I saw that one reviewer said the latency was around 36ms, what ms is it, and what ms say with a Xbox?
I saw some issues with a greenish tint, will this be resolved via software updates?

 Thanks!

Hello, UK shipment will be inside the EU one. Yes 35 ms on hdmi. And the image is being corrected now 

Hi my backer id is 5123. I m living south korea and i will be working army to finish country duty one a month. While there, i cant anything to do(with using smart phone). 

So i want to take ppm before 1/15, could you help me? I finshed survey of backer kit long ago and address just locked.

Let us check of this is possible 

Philips,
I sent you couple of emails regarding refund. please don't ignore them.

Br,
Alaa.

Hello, we are on it! Our team was off those 2 days 

@Henry Cheng. Signing in the youtube app is not currently supported. It is in the FAQ.

Cannot sign to the youtube. when click sign in will exit the app to home page. Please help.

Hello Henry yes this is normal as there is no Google certification. If you read the page, a backer sent a link with a solution. On our side we keep talking with Google.

Hello Philips, how many units are you shipping to Luxembourg and which shipping company are you using? Happy new year and keep up with the good work!

Hello, around 20 by DHL.

I had high hopes for this project, but it quickly feels like everything is coming unraveled on both sides.  The reviews are concerning with some units hopefully just being defective, but hearing that the fan is loud to get close to your claimed lumen count and the speakers underwhelm is a concern.  The delivery timeframe was never a concern, but knowing not updating deceptive advertising is wrong.  What is the return address for the projector and/or refund process?
Sincerely #19606

Please send us an email to hello@picopix.com 

Hi,
 This is backer # 1225 and till now I have not received any shipping info. Can you please update me on the same?

Mystery thickens, I just got an answer from Nanoleaf, they did not ship my canvases. So I have a mystery admirer sending me stuff over DHL :)

This is weird! Maybe Santa? :)

Hey guys,

I’ve sent 2 polite and constructive emails requesting refund with no response. Seems the only way is to ask on here. So I will keep messaging until I get a response and resolution. 

Apologies to everyone for the spam. 

D. X

Hello, you ve been refunded.

@Dean Johnson 
Each New Year is quite exausting for lot of people and communication behind a screen becomes difficult, each one getting angry easily.
This is why I find the communication of Screeneo rather good and without big slippage.
I don't care you ask for a refund but just that you come and say:
"Hey men! I'm entitled to receive more consideration! Please, call the boss for me!"
It seems you always live in the fifties complaining archly about a lobby boy...
Sorry if I was wrong.

Hi Philips Team,

No hurry. Just wanted to know the estimates for shipping for Saudi Arabia, Contribution_ID 1107.

You will receive an email soon!

Hi team,

I have not received my backerkit survey yet. My contribution number is #19810. 

Thank you.

Can you send us an email to hello@picopix.com  ?

Got it. Thx

Hello. I would like to request a refund for my order which has not been sent out to me yet.

Please remove the special note on my account saying mine should be sent last as the projector was delayed enough that i will be back at the address provided in a couple of days. Thank you for all your hardwork.  ID #12919

OK !

Contribution ID 3118. I pay projector on 26 August. I pay backerkit on 27 november. Since this day no any update. My projector hasn't shipped yet and i have no info about It. I was One of First to buy but i don't have received nothing yet and my projector hasn't shipped yet.

Salvatore, please be patient, you will receive an email soon

Happy to increasing numbers of confirmed deliveries and for the 5000+ production number. For EU backers what's the latest status:
I) Is the bigger delivery on it's way to AMS warehouse, if not is issue with customs or?
II) Which courier are you using for deliveries from AMS warehouse: DHL?
III) If DHL/UPS is it express/expedited or economy?

Hello, we will use AMS with DHL. We will keep you posted for the delivery :)

May I know if you have shipped? #7514 contribution

I have tried the ppm with the Baseus 65W Gan Charger. 
https://a.aliexpress.com/Ba4Obvf6p

It completely refused to charge despite supplying 20x3.25a as previously mentioned the projector requiring.

I notice on the bottom of the unit it now says the input voltage and current is 15x4a.

What’s going on?!

We will check this issue

We checked on all samples : 65watts  power output, 20v and 3.25a. You can check below your adapter.

The same adaptor works to charge my iPad, MacBook Pro. I think someone in the telegram group has reported the same issue with the same Gan baseus charger. 

I also have another small GAN 30 watt usb c charger capable of supplying 15x2a. Both don’t work

I will try a different cable. Maybe this is a GAN charger issue? 

Thank you for getting back to me. 

Hey Team,
Earlier before there was a statement, that a USB-C-charger with 65W would be needed. This is typically 20V-3,25A. Now some expected that chargers with this rating don't work. The type plate of the PPM show rating of 60W (15V-4A). Can you please clarify!

We will investigate this issue.

We checked on all samples : 65watts  power output, 20v and 3.25a. You can check below your adapter.

Hey team, 
Could you tell us the size of the DLP chip? Is it 0.47" or 0.33"?
Thanks!

Hello, this info is still confidential as we signed an NDA with TI

Correct me if I’m wrong. Now that the people have PPM, it doesn’t make sense to hide this information, since technically people can open their device and see what’s inside. Don’t think that TI scratched the model info on the chip.

Dear backers this is a project in progress and this will be perfect in the end and yes their bugs and that’s normal because it’s a new project ....

If you want a perfect product then just wait till it’s in a normal store or webshop ....

Off course i understand the disappointment when you excepted that the ppm before Christmas but again this is een new product and the only thing what you can do is a prognosis....

This product will be perfect !!   I trust Phillips, be positive;)

@Michael Ber. You are obviously new here. This was, as was explained by Philips Projection NOT a crowdfunding project as such. So why don’t you stop belittling the early backers.

Same here. I requested a refund on the 31st of December, got a response via email today asking me why. Promptly responded, but haven't received any confirmation that my refund has been processed.

Please process my refund and let me know when it's done. Thanks!

Hello, same story as a few people below. I've emailed for a refund, but notice this comment section is more efficient. Thanks a lot for the refund and best of luck going forward. Greetings

Hey! I emailed for a refund but noticed a few people have been refunded just by commenting on here, would it be possible for you guys to process this for me please?
Thank you.

No we won't anymore. That create too many questions here. We will answer you asap 

I have asked so many questions but have never had an answer. Given the delays, I believe it's more than reasonable to create and send the specific order of countries for shipping. When are you sending to African countries (if possible, Nigeria specifically)?  And please don't classify hundreds of countries as "rest of the world". We deserve more than that given the patience and, afterall, we are all backing the same perk.

Hello, for Africa or other countries we are keeping the order as we ship directly from HK

Contibution #19928 Hello, I am not sure that I recieved the BackerKit Survey... could you check that for me? 
Greetings from Germany!

Hello, please send us an email to hello@picopix.com 

Porque não respondem ao meu pedido de reembolso como fizeram com Pedro Sá Borges?? Já mandei várias mensagens e nada. Exijo isonomia de tratamento. Obrigado.

done!

Netflix resolution question here.   I received PPM, thank you.  Some good some not great things so far.  Specific question about Netflix Full HD.  Is there a trick to getting that to work?  I'm only able to stream 540p, same with a download from the netflix app.  This is even after updating my firmware.  You mention no google cert because that wouldn't let us have 1080p...but I can't get 1080p regardless.  Please advise.  thanks.

Tim, we are digging in this issue, our samples got 1080p resolution and we are trying to replicate you issues.

Thanks for sending a quick update!  

@Phillips : Once the item arrives and for whatever reason, be it quality, performance or issues, whats the correct refund/exchange channels that need to be followed?

Hello, you will need to send an email to bugreport@screeneo.com and within 2/3 month you will be able to call our call center.

Thank-you for the response! Hope all is going well :)

Many of you don't understand what crowdfunding is. For the privilege of getting the product at a reduced price, you are contributing money to it's development. This includes the testing and debugging of the new product, before it hits retail stores. If you want a perfected product, you should wait until it goes on sale at retail stores and pay regular price.

Same question here for the horizontal keystone correction. Also I have replied to you about the cracked netflix apk (see below)

Hi Dimitri, we have tested the app and it's not working. We have auto vertical kesytone (up and down) and manual 4 corners correction

Ok, Will you add in a futur update horizontal keystone correction ?

@Philips: concerning the gamepads, it obviously not very clever to test "several no name gamepads" that probably barely are used instead of the big two like the xbox gamepad and playstation gamepad. Don't you agree?

@Android-TV-fans: read this. https://androidpcreview.com/netflix-hd-android-tv-box/.

Jens, for sure! But those pads are not manufactured by us, we are testing OEM pads in order to sell tested/working Philips Pads. Concerning Xbox or PS, we can for sure test it but if it's not working, we won't be able to do anything.

mhm. Let's see if the final product will make it up to the promises. There were some strange twists within the campaign in the last months, so it's gonna be exciting how the finished product will perform regarding image quality, fan-volume and overall-performance/compatibility. 

Some comments weren't quite enthusiastic, to put it mildly.

I would love to see Starwars saga on my PPM! Can't wait 2 get it

@Bhadresh Siddhpura - I requested a refund but Philips said it's impossible. I then requested a copy of their return policy which they ignored. Then I requested it again and asked them not to ignore the request. That also got ignored. I requested it a third time, still no reply. I sent a reminder and from the autoreply it looks like they just closed my ticket. All this was done via email and they responded to other questions while ignoring my requests for return policy. Worst communication ever.

Jonas, we are closed those 2 days but we will be able to answer you asap.

Since you were replying comments on Indiegogo I was under the impression that you were not closed. Of course I do not expect replies on new years eve or new years day. Still, you did ignore my questions twice.

This is disgusting now. 
1. No proper comms
2. No Android TV 
3. Not a good picture quality (color + brightness) 
4. No competitive speaker sound
5. No shipping info till now for backer #26. :(

I had a put blind trust on you while backing; Initially,  nobody even knew that this is a Genuine campaign from Philips, and majority thought it a Scam project. Still I invested money your campaign for so long months, but till now NO expected result? 

Regards,
Disappointed Backer #26.

done!

Helllooooo.......... I asked you for the process of refund/return. Did I ever asked you to execute the refund? 
Why did you cancel my contribution? 

I never asked you to REFUND.. Horrible experience again :( 

Sinisa Domislovic from London, UK has received DHL shipping information, However, I have still not received any such info. Disappointer Backer #26. :(  May I know the refund process please?

@Sinisa Domislovic - Interesting! I'm backer #311, also in the EU and haven't received any information at all yet.

@sinisa great news did they have your number via the sender(Phillips) or do you have an account on dhl? Can’t seem to create one on their webpage.

Hi Philips, will the horizontal keystone correction issue be fixed in the next software update or will it be manual all the time?

Hello, 4 corners will always be manual

So, "Auto Keystone Correction - Project From Any Angle" statement under the story session is not ture. Am i right? Since, vertical angle correction is fullfilled, why not horizontal correction is not achievable?

@all Just received DHL parcel tracking number and info from DHL that parcel is in their possession and will be delivered Monday. London UK, #37xx

p.s. backerkit still has no info about this, just DHL text message. I am also expecting nanoleaf canvas sets to arrive but they will be shipped after 7th Jan so the DHL I am expecting is only from Philips.

Sinisa, this is not from us. We didn't start shipping EU. We will keep you posted here.

then someone must love
me :) maybe my 100pc nanoleaf canvas set
is coming before time... sorry for the disturbance in the force :)

Hello!

I asked in here specifically about whether the PPM had automatic horizontal keystone and was told that it did. Reviews seem to disagree, however, so I'm curious why it's missing.

Is this something that's coming via a software update, or is it just not supported at all (and I was lied to by the representative)?

Vertical is automatic and 4 corners correction is manual

Thank you for the clarification! I really appreciate it. :)

It's disappointing to hear that horizontal correction is not actually automatic. Is this something that can be added later on with a software patch?

Hey @philips where are the reviews from the Americans you’ve send the projectors to. If I where you I’d ask for my money back Grégory from France managed  to get a review done

Hello, they were on holidays... Still pushing them!

Sounds like its still in the beta fase and Philips wants us to be the beta testers...

Bonjour,
Quand allez vous arrêter de vendre sur Indiegogo ?
Si vous continuez à vendre ici , le projecteur qu'on a acheté (et toujours pas reçu) n'est plus vraiment à un prix intéressant surtout vu le temps attendu.

Frank, nos distributeurs ne vendent pas encore le PPX MAX donc pas de panic!

Hi Team, is it possible to support philips hue bridge? If not, please consider to make it in future firmware upgrade 
It's awesome if we can control our PicoPix by our voice! would become a new selling point for Hue Bridge as well :)

Gavin, yes we will dig on it as expected but now we are concentrating on making the product more stable

Hey Philips, what is the diameter of the lens hole? I want to try and order a protective lens cover so I don't damage the lens while moving the projector.

Hey! 1.9mm

How many backers in Australia

@clement d’uzer
Ok boomer. 

I never cared about delays/bugs. I had no time constraint for a good product. I care only that the company shows that they will listen to and be kind to their backers. They have done neither. I’m not bitter, or upset, nor even demanding that they do anything with the product anymore. I’ve requested a refund due to the communications.. 

Cheers, Clément, I can see your form of passive aggressive communication is similar to Screeneo. Im pleased for you. :)

Dean, we have listen to the backers and added some features like Bluetooth 5. This is just one example, we added more features thanks to you.

@DeanJohnson you are my hero of the new Year!
Now that you have contacted Philips, Screeneo will have to spend time meeting the expectations of spoiled children and we will have to wait even longer to have software in perfect working order.
Thank you frustrated little boy! You saved the world!
... or not.

@James it wasn’t crowdfunding in the traditional sense as they have explained so pipe down

@rune probably shouldn't have promised a crowdfunded project for Christmas

For those that may be interested, I have put in an official complaint to Philips main group, who have confirmed they are unhappy with the communications from Screeneo on here and will be investigating. 

I would advise you do the same. A lot of feedback is being denied (“No it is not blurry” lol) or not listened to. 

If they won’t listen to you, then they will listen to their bosses. Skip the middle man and go straight to Philips.

Contribution #36 and I have any news about my shipment :( :( :(  I have to wait :( :( :(

Hello Philips, i have sent an email to ask for a refund, this time for real. Latest issues with netflix app have got me really worried. I will buy Xiaomi Mi Smart Compact Projector, which has android tv and is 1080p also. Sorry but it's a lot of money to risk.

Pedro, we are sorry to hear that but you will see that with Android TV, you can't have Netflix Full HD because they don't have certification 

They will have it soon :) the only main difference is the lack of the batery but i will use it indoor so i don't mind this... can you please process the refund soon?

hello. done!

Thank you very much :) i'm sorry again and i wish you best of luck :) will the VAT be refunded after this or at the same time?

Yes

Yes meaning after? Or at the same time? :)

My usecase for this projector is to watch some movies in the evening after kids are asleep in our bedroom. It will be dark and a white wall about 3.4 meters away from PPM. 
With a throw ratio of 1.2:1 I could get 3.4/1.2 = 2.83m = 111.4 " image size which is in spec (<120"), but that contradicts the picture in the "STORY" section where where it says that PPM needs to be at 126" to get 120" image (that gives me a 126/120 = 1.05:1 throw ratio).

I'm not a projector expert. What am I missing here?

Hello, in fact you will get a diagonal of 310cm at 324 cm distance 

So throw ratio is 1.05? (324/310 = 1.045...)
It means that I need to get PPM closer, my distance is 340 cm so that gives me 325 cm diagonal (approx 128inch).
So how do I read that 1.2:1 throw ratio then?

In fact the calculation is can't be done like this. It's a special equation. We can give it to you if you want to!

Ok, after reading some material on the Internet I figured that actually the throw ratio is not the distance / diagonal = ratio but rather distance / width = ratio. So doing some simple math results that diagonal = Distance * sqrt ( (9/16)^2+1) = (aprox) Distance * 0.95612

I have just measured exactly my distance again and I have 3.17m so my diagonal will be 3.03m (119").

Received my PPM today and it won't focus. This is the case no matter how dark/bright the room is or how far away the projector is away from the screen. I have restarted the projector countless times, changed the brightness of the room and still it won't focus. Is there an issue with the hardware?

Obviously as I can't make out any details on the screen I can't update the software or connect to WiFi.

Backer ID#3516 - I have sent an email to bugreport@screeneo.com

OK we will have a closer look!

When I backed, it said expected delivery "november" on the website you even bragged about your fast delivery due to your fantastic Philips shipping capabilities. Now we have January and my child didn't get a projector for Christmas. Thank you philips. When can I tell my child that she will get her projector?

cont' 4: PPM have USB-C charing and display. But cannot do both in one cable when connect to MacBook Pro. you need two USB-C cable, separately. Which I think is silly.
5. PPM is heavier than I expected.
6. Both device have great build quality.
7. Airplay seems a little bit lag.
8. Because of no Android TV, there are no guarantee apps 100% works on the build in App Store, need to keep try and error. And many apps are not optimized for remote control, we need to use track pad very often.

Please use the AirMote control for apps. That's why we made our remote control both IR and Bluetooth :)

Just received mine, I have both MoGo Pro(MGP) and PicoPix Max (PPM), some short review:
1. PPM is much brighter than the MGP. I can use it in a bright room light environment really nice and sharp.
2. PPM's do not come with Android TV, Android TV really makes life easier. But PPM come with airplay support.
3. PPM have Netflix installed. MGP can only use Netflix Mobile apk. PPM win.
4. PPM have USB-C charing and display. But cannot do both in one cable when connect to MacBook Pro.

Hello Philips,
 I have a annoying delivery issue. I'm Contribution ID=87 in France and I guess I was in the first "test" batch of shipping from Hong Kong (shipping email received 17/12) through DHL (tracking 4744014133). The delivery is blocked in Paris   since 23rd december without explanation. I call them and it seems that customs fees need to be payed in Hong Kong for the delivery. My phone number was also wrong (didn't help...).
Can you please sort it out ASAP please  ?

Bonjour, veuillez payer la TVA demande et nous allons vous la rembourser dans backerkit. Nous avons eu le meme cas avec les 10 personnes que nous avons livrer en France. Merci

bonjour la TVA a ete payé depuis fin novembre !

Je parle de payer directement DHL. Et nous virus remboursererons la TVA qui nous a été payée

bonjour, 
ok je viens de payer auprès de DHL et normalement je devrais etre livré demain. Merci de me rembourser le double paiement de TVA/droits de douane.
Cordialement

OK done!

@Max Tsoi, just received mine in Hong Kong, contribution ID: 5xx, with Kerry Express.
So no worry, when it arrived Hong Kong, you will receive it in the next day.

When shipping to europe? As we see changes to 'shipping February' we're getting worried!

This is only for new backers

Hi,most reviews show blurry image, can it be fixed by software?

Sorry, the image is not blurry at all

Wth. So the only thing you have to say is "no it's not" 

Hello, I was just wondering why 4 corner correction does not work when you have input? Is there a full manual documentation? Thanks in advance.

We are on it

Agree with @Zoltan Hoffer ; Please wait with the EU shipment until all errors are fixed! 

Looks like there are some needs for SW/HW corrections....

I am from Hong Kong and it takes more than a week for the shipment company to deliver the product from SZ to HK but the people from other parts of the world have already received the product. What a joke!

Sorry to hear that but this is on the delivery company side.

Is there a way to charge the picopix max from a powerbank? I only have a Aukey 10000 mah powerbank that supports USB type C charging and when I plug in the USB type C cable from my powerbank to the projector, it seems to be only charging up my powerbank instead of the powerbank charging the projector and  when the projector is out of power, it keeps blinking red & blue at the same time.

You need to plug it to USB-C Power

I have plugged it into the USB-C power of the projector with the powerbank and still only the powerbank is charging and not the projector. I know that it can be charged though the power adapter normally but not the powerbank :(

Just received it, firmware at V 1.0.21. Connected to the internet and tried to update to V 1.0.24. Message from the device saying that its already the latest driver. Is there somewhere I can download V 1.0.24 and perform a local update?

Chris, can you reboot and try again?

I have shut it down and powered it up several times. Is there another power down button or a hard reset?

Please wait with the EU shipment until all errors are fixed, i really dont want to send the projector back, so far the FB comminity is not satisfied at all :(

@Richard Kennedy this question was raised many times before and they always answered that android tv is not an option. No one knows why though, maybe some driver not compatible or royalties they’re trying to avoid. Anyway, I agree it’s a poor choice on Philips side and bad news for consumers. A regular android is just not sustainable for multimedia player devices.

P.S. I really wish that someone with some sense appear at Philips to overturn this terrible decision of regular android and give us android tv.

Hello, square, please check our answer about Netflix

Hi PPM Team
Can you tell me about:
- How many backers in the Philippines?
- When will you ship to Philippines? (Estimate)
Thanks

just received unit- having trouble screen mirroring or using airplay with iPhone 11.  can you send instructions or assist? thanks.

Ernie, you just need to go to SETTINGS>SCREEN MIRRORING>IOS to launch it for the first time, then it will load automatically. Don't forget to have your PPX MAX and Phone on the same network!

Any other backer from the Philippines?
I'm not seeing any update on when they will ship to Asia...

How many backers are from Brunei, and have we been included in any batches to date?

Very disappointed to hear that the PicoPix Max does not include the Google Play Store. The Nebula Capsule II from Anker features the Android TV OS. It enables users to access movies, games, shows, and applications.  Just curious why Phillips chose to implement a forked version of Android, rather than Android TV OS which other manufacturers seem to be gravitating towards?  Is it possible that the PicoPix Max may be upgraded to Android TV OS so it will gain official Google support in the future?

The reason Google Play Store matters to me, is that I have many purchased movies and game apps which I will be unable to access on the PicoPix Max without access to the official Google Store. I would also like to use Chrome cast, and it looks like the PicoPix Max will only offer screen mirroring, but not of DRM content. :(  Yes, yes, first world problems I know... but it really was a missed opportunity to not implement Android TV OS.

Hello Richard, Android TV is great but if you don't have the Netflix certification, and even if you sideload the app on Android TV, it will be blocked, that's the reason we moved to normal Android.

@Chris Wilson, thank you. Switched audio from best available to stereo in firesticks’s settings and sound works now. Philips now need to fix the keystone correction to be respected for HDMI input and this projector can actually be usable, with proper netflix, disney, youtube and all other apps.

We are on it :-)

Hello, HAPPY New Year. I saw mentioned that the next shipment will be EU & AU. Can you say how many AU backers there are and how many units will be sent in the first batch to Australia? Cheers.

@Square One, regarding sound with a fire stick, I had to make sure the audio selection was stereo and not dolby digital or whatever else.

by this I mean selected in the audio options of the content being played, I'm not sure if one can default audio out to stereo only or if it try to play the best available on each piece of content.

Hi Philips Projection team. Happy New Year!
Can you pls provide clarification about keystone?

Your STORY tab states "PicoPix Max automatically straightens for a clear, perfectly-angled project..." and shows an image of the device projecting from a bedside table off to the side.
Also, what is the difference between keystone and 4-corners correction?

The Youtube review and a few recent comments have me wondering.
Thx :-)

Hello, yes, from up and down: the keystone is automatique. And from Left/Right the keystone can be adjusted manually.

I got it yesterday. Toronto backer here.

Hey Philips, sent you an email.

yes, received. 

I writing you the 3rd time, no answer yet!
I have a problem with your shipping order.
Your shipping date was estimated for October. Later November. Now you took such a long time, my adress is not actual anymore. I need to update it, but in Backerkit its locked, I can't change it anymore. How can I change shipping adress?

Hello, we have troubles to find your perk inside the backerkit. Can you send us an email with the name/surname you used there?

Contribution ID
17371

Please give me an e-Mail adress where I should send information 

The dealbreaker for me will be image quality and color accuracy, the LG pf50ks is amazing for the same price as ppm soo i’m expecting same or better results in the image departament. And Im not even talking about multimedia features and software layout, much works must be done. But hey, Im a believer. Go Philips!!

Hello, we are on it!

hi there how many backers in Australia? Just to manage my expectations would I get mine whenever you ship to the AU ?

Hi there, contribution #19928 i am not sure if i recieved the Backerkit Survey ... Could you check that out for me? 
Greetings from Germany!

Which wireless controllers are compatible with the device? My Dualshock 4 controller connects via Bluetooth to the PPM, but does not do anything else after that, and usually it conflicts with the Airmote and everything freezes up

Hello Kevin, we didn't test the PS4 DualShock, we tested several no name game pads that works well.

Hi Phillips. Very disappointed to hear that the projector doesn’t support auto horizontal keystone correction despite what your marketing material shows. This was the main reason I chose this projector and feels incredibly misleading. Considering this and the other reported issues of sharpness, colour, contrast, focus and UI issues I would like to request a refund as I’m no longer confident I will receive product we were promised.

Hello, this is the case, there is a misunderstanding. 

Hello Philips team,

Okay:
I read your updates. It seems 1,500 total units have been shipped to-date. 
And you were intending shipping 500 to 1000 units per day starting from 28.12.19.
Are you still intending to follow that schedule?
Therefore, worst case of total 23,500 units @ 500 per day = 47 days. Best case 23,5 days?

Is there any possibility of improving, or is 1,000 per day your maximum output?
I understand QC and other logistics will dictate, but you can give a reasonable expectation.

David, unfortunately not, we want to keep it lower than 1K, the process of painting is quite complicated

Hi, is there a reason why pico max can't be certified by Google for GMS, given that they have already certified Xgimi MoGo Pro, another Android TV projector?

This is Android TV, not Android. ON their Android TV, they cannot have NEtflix in Full HD.

Started using my projector finally and it's amazing!
The image quality is excellent, apps work well and sound is better than I expected. If I ever forget my BT speakers, the onboard speakers will still make for a great experience.
There are some software kinks and some UI improvements that are needed, but even now, the projector is fully functional and does everything that was promised and more. For me, it delivers excellent value and was definitely worth going the whole crowdfunding route.

I've had my projector for the past 3 days and truly love it. To everyone bashing it without receiving it relax.

Thanks!

Hello, I have a question I don’t know the answer to. You mentioned that you’re still approaching google for GMS approval, is it not the same situation as widevine L1 and if you got the go ahead you would have to flash the hardware as it cannot be updated through firmware!?

Alex, GMS can be installed on software update.

hi.  How many backers in Mexico? When will you ship there? thanks

What’s noise levels at: ECO, Normal and Presentation modes? I just wanted to know how loud PicoPix Max really is.

Sorry, but how can you not even know when an eu shipment will be? You have produced over 6500 units, and said shipment to EU will be in 1000 pics batches. One should be very close of sending? Or is the first shipment to EU not expected in 1-2 weeks??

Hello Philips,
The test pattern video on Netflix has a feature showing the current streams resolution in yellow text. This is the one being referred to. It has been shown that the app installed on ppm does not fetch the 1080p stream, which is also confirmed by the video quality experienced.
When backers have ran the bypassed Netflix app, the stream resolution has been shown as 1080p and video quality has been much better.
So there is a problem with the built in Netflix app.

Jakob, we will test this app.

Since you have not been able to deliver on the promised time and the user reviews are really bad, showing the device doesn't meet the expected features I'm forced to ask for a full refund since you haven't even started shipping to Europe.
Please refund the total amount to the same card ending in 8111 in the next 7 days.
Thank you

@Square one, thanks for the Netflix fullHD cracked apk, I downloaded it just in case!

Does this work?

I was expecting to test it on the real device. I won't install it on my smartphone for obvious reasons. If you want me to, I can install it in an android simulator, but I am not sure what to test then... If we need to test the ppm ability to use more resolution on Netflix, then I need the final device. As I said in the beta branch channel reply, I am doing software development all day, I could be a good beta tester if you help me get the device faster :) me => https://github.com/kopax 

And me again => https://stackoverflow.com/users/2127277/dimitri-kopriwa
I was expecting to get delivered at maximum on the 18th of january in HCM (VN), not sure yet how I will be able to pick it up early if it's after. 

How to operate the digital zoom?

Kevin, please send an email to bugreport@screeneo.com

How come Philips/Screeneo has disappeared from Telegram since 29 October 2019?

Because there are too many Channel of communication and we want all backers to see answers.

Hi, cant wait to receive the PPMAX, can you tell how many backers in israel and when shiping

Any news regarding shipment :( ?

Official Netflix APP won't work until Philips negotiate with Netflix to get on the whitelist. This is second important step beside widevine certification.

The built in netflix resolution is only 960x540, which can be confirmed by playing video called "test patterns" found on netflix. Also, some of videos, i.e. second season of tv show "You" produces terrible artifacts and is unwatchable. That said, there's a different version of netflix app that mitigates all these issues, use it on your own risk: bit.ly/37tnoNG

Square: no, the test patterns doesn't show the real resolution. It shows the resolution of half the DMD. The APK you are referring to is an hacked version that remove the Netflix restriction. Be careful about it.

With all due respect Philips, but I disagree. You can tell by naked eye that video quality is miles better with the “hacked” version. Not just the test pattern video, which shows the factual resolution, but other videos too.

Also, can you check why keystone correction settings are not respected with HDMI input? Another issue I stumbled across was no sound with the Amazon Firestick 4K. When the firestick is powered up there’s a short sound during startup splashscreen animation but after that no sound whatsoever. Thanks.

Hello, we are on it for the HDMI. But for the Firestick, we cannot really check this as we are not manufacturing it.

What about Middle East and Asia shipping ?

Hey Philips, did you choose finally the warehouse in EU? Will it be Brussels or Amsterdam?
Cheers :)

AMS

Hi Thanks for keeping us informed.
Can you tell us how many backers from India?

From what people are saying this sounds like a very cheap alibaba chinese crap. Philips Screenio is a huge disappointment. We were worried about shipping now we really don’t want you to ship PLEAASE until you fix it! What would I do with it if I cant connect hdmi and bluetooth audio. Useless. Maybe XGIMI Mogo or Nebula 4k are a better deal. If we dont get an update you have fixed things I am also def. going to consider a refund

How can you say that without even received the projector? If you find the same product on Alibaba, please tell us... thanks

So you are telling me that all these people reporting how disappointing your product is are lying and I have to see for my self?  It is called “feedback/reviews”.  think your problem now should be that almost no one gave a positive review of your product, way too many critical issues with it. Good luck though. 

Hi Philips, i understand most of the delays and the shipping issues. But I don't understand why you don't disclose when the first shipment to EU will be send. We don't need delivery date or amount, just when the first batch will be shipped to your eu warehouse. Thanks!

Hello, we will give it as soon as we have the information

Sorry, but how can you not even know when an eu shipment will be? You have produced over 6500 units, and said shipment to EU will be in 1000 pics batches. One should be very close of sending? Or is the first shipment to EU not expected in 1-2 weeks??

When will you start shipping to African countries?

Among all please Philips. Do something about bluetooth audio problem over hdmi .havent got mine yet but this is a deal breaker .oh and Whiter white would be apreciated .seems on test that xgimi or other basic lg s doing a better job.
Please .

Hello, as said, we are on it yes. Thanks

I just received my unit in Toronto and like it a lot. I am ceiling mounting it and have 2 questions.
1. How long will the LED light last in Presentation mode?
2. Can I use a 12-foot or 15-foot USB-C cable to power it?

Paul, 30K hours. Concerning the cable, yes you can but the video wont work. That's why USB C cable are usually 1.2meter approx. 

Hey Philips replying on January 1st, take a break!! :),
Your explanation of shipping orders doesn't hold up:

first 2000 backers shipped to US, HK, SG... In the order of backer ID. We didn't ship backer 4000 before backer 500. 

Yes, yes you did. 

I'm ID 141 (EU) nothing shipped and ID's in 2000+ (US) have received PPM. So you do ship to higher ID before lower ID if its another region. In EU I believe you I will receive before EU ID higher than me but not globally.

Never clearly explained :(

We clearly explained. We ship by country and then in order. As we didn't in EU, for sure you cannot be delivered before 500 or 1000 in the US. But when we will start shipping in the EU, backer 142 will get it before backer 500 in EU.

Indeed, I understand not shipping all individual backer ID's in order globally. That would be a logistic nightmare! A list of countries in order of shipment would have helped with the angry EU comments (so not clearly explained obviously, many people complained) if we were told EU would be region #5 or so after US, CA, HK, SG.. 

Managing expectations is a large part of communication. You can think the message is clear, but if the message doesn't come across then it's not very clear after all.

Hi PPM Team
Can you tell me about:
- How many backers in VietNam?
- When will you ship to Vietnam? (Estimate)
Thanks

only 12. no date yet

Hello Philips
Would it be possible for you to publish expected shipping days please?
I'm around #19k. So, not expecting anything any time soon, but would be fantastic to know an approximate delivery date (to Taiwan in my case).
Thank you.

Hello, unfortunately we cannot do this. If we miss 1 day, backers will complain, we prefer to send an update every time we ship a new batch.

Hi, could you reply to my email? Thanks

our office is closed for the next 48 hours. We will reply to your email after this period.

Hi @Philils team,

I am eagerly waiting for the product and am really excited for it. I don't mind the delays so much if the product is worth it and I feel like this will be. Although, I do wanna say your updates weren't very clear and very vague in some cases. There have been multiple times that you said the product will be shipping by contribution id but clearly, that has not been the case which is very unfair for early backers. I am in EU with id 9xx and still no news!!

Hello, we are shipping by batch, by countries and by backer ID number. For eg, if we take the first 2000 backers, we shipped to US, HK, Singapore... In the order of the backer ID. We didn't ship the backer 4000 before backer 500 for eg. For sure, people in EU which backer ID 3 will get it before backer ID 500. Hope this is clear.

Hi team,

Yes, it is clear now. But this wasn't communicated before. Normally, all the comments regarding shipping before it started also were that they'll be shipped by id nothing about the region.
Hope the shipping to EU starts soon! Can't wait to binge watch all the movies and shows I've been putting off coz they're gonna look amazing on the projector!

Is it possible login to YouTube later? Or is it like this forever?

We are still discussing with Google for this. We are still pushing and chasing them. We got Widevine L1, why not GMS! :-)

Alternatively, you can use your phone to cast the content of your personal Youtube account.

Hi, My contribution number is 8316 Singapore. Can you update me on my delivery timing please?

Dear backers, we added more information about the screen mirroring in the FAQ section.

From all our team in Switzerland, UK, Germany and China, we would like to wish you all the best for 2020!

@philips would like to give a suggestion..these are customers here who r not getting this product for free or cheap..It doesn't really look good the way your team reacts here
.even I have had had such a reaction but I feel arrogance should never b a part of such an old company.has brought nokia down so pls respond in a proffesional manner.

Hello, i think there is a misunderstanding in the communication here, also brought buy the culture and understanding of wordings. We are not arrogant at all and the smiley we use are not neither. Also, we remind you that a lot of people here are very very arrogant for nothing. We are sorry you feel this way, written communication has always been very uneasy compared to face to face talk. You can see the misunderstanding of 2 people by text/sms for for eg! :-)

Being in a public dealing line it was feedback and shood be taken as such as philips is a great company and should stay as such.It was a suggestion for humility and a positive approach.
Anyway it's a tough job dealing with all kinds of excited customers and I'm sure you will fix all issues as feedback comes in..
Again looking forward to my projector..
Cheers 

@puskal as per philips no import duty charge..all included

Has anyone in India received the projector? Was there any import duty charge?

@Tom Green, thanks for clarifying that. Have to admit I had assumed that I could log on to Google Play Movies and TV, I have a lot of 1080p content that would have been nice to watch without requiring an additional device.

Where were we told of this lack of functionality, is it in the story or FAQ sections?

Hello, we indeed talked about it many times in the Update section, not in the FAQ. Have a great day!

You sold the product in the Story and FAQ sections, I don't think we should need to trawl the update sections to find out that you cannot log in to Youtube and Google Play using the PicoPix.

Hello, we never said in the story that we can log on Youtube and never show anything about Playstore. Unfortunately that could have been great to have GMS but despite all our efforts, Google simply doesn't want to.

When do you ship to Japan?
My contribution ID is under 10K

Hello, we already started 

why there is no clear information about europe backers delivery?

Hello, the next batch will be sent to EU and AU

Ok guys but when? you did mentioned in the past X number of unit and an estimated shipping but so far  you couldn't keep your promises. So can you share how many units will be ship to EU, when aprox? 
Thanks

Merci Terence pour la review
Pas de correction trapézoïdale horizontale ??!

Bonjour, bien sûr: correction verticale automatique et horizontale manuelle. Il y a aussi une correction des 4 coins.

Merci pour le retour !
Dommage la correction automatique horizontale est un basic aujourd'hui 

Non justement. La correction vertical est beaucoup plus basic que celle horizontal. 

OK
Je disais cela car je l ai sur le Pico de ma tablette qui a 5 ans .... On va faire sans ;) 

Philips, I will send a message again because my last ones have not been answered.  Please confirm that my refund request is being processed.  thanks.  sponsor 12868

@Joseph N I think you're thinking about Widevine L1 which governs whether you can watch Netflix in 1080p. GMS is responsible for letting you log in to Google play services and isn't to do with the key box. It's worth a try anyway.

To be clear, Philips said many times that Google wouldn't certify the ppx for GM's so we wouldn't be able to log in to YouTube.

@Tom Green, would side loading GMS make any difference? It looks like they screwed up with the Key box if you cannot even log into youtube.

That has nothing to do. GMS is responsible of the login and cannot be sideloaded :) 

Philips Projection, interesting that you noticed this message but have overlooked my previous messages? You seem quite proud of the fact that your version of Android lacks so much essential functionality.

Remember you are also representing Philips, a brand name you are tarnishing with your apparent arrogance.

Sorry but we don't understand your arrogance here. We are just saying that we don't have GMS. We are not lacking this function because this is not coming from our side but From Google. They are just refusing to certify the product. That's it.

@Philips Projection, my apologies if you think I have behaved arrogantly. I did not realise that we had to take so much into consideration when backing/ buying an android based device. I have never come across this issue before, not on cheap tablets all the way through to flagship mobiles.

Joseph, for us neither, in fact you need to see also that we need to answer numerous arrogant people here. We are trying our best to answer everyone. We are putting a lot of effort in this product, it will evolve for sure, our engineers are working hard to get this product to life :-)! Hope you can understand

Thanks for the review Terrence. 

In fact your review made what we already had an idea clear. 

I guess I’ll also consider a refund before dealing with massive taxes I can face in my country.

Hello, why are you considering a refund? Which part makes you think so?

Hello Philips,
1-This is a small sized projector. Not a portable one for me. With the charger size you provide or the 65W powerbank which has to be bought seperately are all bulky, not portable.
2-Autofocus problems, Bluetooth with HDMI, loud noise, clumsy touchpad, useless tripod, green screens, flickering picture, user unfriendly interface, Wifi problems, remote problems, unsatisfying color-brightness, firmware update problems, problems with the apps, inadequate built in speakers etc.

If indiegogo allowed more characters I would write them more clear. You wrote that as people didn’t want 3D you didn’t put but when most people begged for HDMI Arc or a simple lens cap you decided not to listen to them. Anyway, the independent reviews are also late, which we could decide much earlier to continue or give up. Most probably I’ll be paying 200-300 euros as tax and maybe 50 euros to ship it back to you if I decide to return the product after receiving. That money won’t be refunded.

With that kind of money I can already buy a decent product in the market. If the deadline has passed and you can’t make a refund it’s ok, I’ll try to love the product. It’s not totally useless, but it’s not the thing me and most probably a lot of others here expected. 

Thanks for all the efforts anyway :)

Here’s technical question: Why fan is so loud that people wanna use Picopix Max only at ECO mode ??? 

I guess answer is: It’s so bright. 

Next question: What’s point even it can be bright if fan makes so much noise at bright mode that you don’t wanna use it.. 

I don’t think that portable projectors are bright at all. Normal home projector can be 1500-3000 ANSI lumen. Sure it’s lot bigger but it works..  if Picopix Max ECO mode is 400 ANSI lumen it’s not bright at all.

Before saying the fan is loud, you need to consider that every video is using a microphone that is taking a lot noise than our hears... 

People who get it are just saying that fan is very loud other than eco mode and then they show also video? How much more loud it is than Capsule II ? I would mostly use it with PSU and of course then also full brightness. 

Mika, this cannot be compared to the capsule as we don't have the same brightness. For sure it will be louder that the capsule as we have 4 times the brightness 

You sound like that it’s lot louder than Capsule II. I guess I was thinking you have some new Texas Instruments miracle unit that doesn’t need so much cooling. If it makes loud hissing sound it’s disturbing when watch movie.  

@all https://youtu.be/iXv_JfjzhIw
Review posted by a user..
Philips pls take ur time with my Pico till u correct the keystone to quick setting and the pending issues..
I'm ok waiting

Hello, We don't have any issue with the keystone. Auto keystone for vertical and 4 corners correction 

As I said earlier take your time..I am a patient man..Awaiting an outstanding product ..

Alternately I have ordered a nebula 4k..let's c my craze for electronics will be justified in buying both .
Crossing my fingers here

Has anyone tried side loading GMS? You used to be able to do it pretty easily on Amazon devices but I haven't tried recently. Philips would not be able to tell us for legal reasons.

We tried :). But that's not possible on Android 9

Hi. I have sent 2 emails regarding refund, please reply promptly. 

I sincerely hope for the rest of the backers that this product turns out as promised. I would be more inclined to stick around as delays and bugs are expected, but I have found the communication from Screeneo to be so poor, with passive aggressive replies, long periods of silence and misinformation. I hope Philips/Screeneo can address this. 

Peace out

Hi, do you think it's possible to use Github/Gitlab for tracking issues? I think those are great platforms for these use cases. Thanks.


Also, Philipppines, when? :P

How to refund?

Hi. My contribution ID is 9788. When will you start shipping to India? Cant wait to experience it. I hope most of the firmware and software issues are ironed out by then.

My Contribution ID is #283 and I’m still waiting on my projector. The reviews is not what I was expecting.

Dear all, we remind that if you have any technical questions, we will only reply by email to bugreport@screeneo.com. If you have questions about backerkit or sales related: hello@picopix.com. We will stop answering technical question on Indiegogo as we cannot track all of it. Thanks for your understanding!

After watching review videos and read feedback negative things at this product seem to be:
- Picture isn’t as bright as promised. Not 800 ANSI lumen. 
- Fan is very loud. 
- Picture text isn’t sharp. 
- Tripod doesn’t hold projector. 
- Speaker isn’t good. 
- Software is VERY buggy. 
- You can’t login to YouTube. 
- Touchpad isn’t good. 

Latest review video I watch ended to words ‘I am not sure if I should recommend this product to anyone’...

- WIFI doesn’t work. 

You should wait to get the projector... And check other reviews... 

- Bluetooth audio doesn’t work if you use device that’s connected with HDMI (and internal speaker sucks). How you use your Blu-Ray player or video game console then if can’t get sound out... 

We are digging on this issue as said yesterday 

Also noticed the remote don’t work inside app. The trackpad is difficult to use. End up using a physical bluetooth mouse, for all controls.

Kevin, that is why our remote is Bluetooth and can be used for all apps. 

I been reading those reviews again ->
‘The video quality is sub par. I am comparing it with my Anker Nebula Capsule II, a pocket projector i backed on Kickstarter. The Capsule II is only 720p at 200 ANSI lumen, but offers much better video quality. The sound in the Philips projector is sub par when compared with the Capsule II. The latter never left me wanting to plug it into a stereo. I backed Picopix Max for the 1080p, but so far, it's a massive step back. I have the latest software update.’

We are sorry but this I not the case 

Someone did write this to Philips Picopix Max Facebook group. 

Contribution ID: 19440 placed on December 5th. I kinda also havent recieved backerkit survey. I have looked everywhere in my mail for it and cannot find it.

Done

Contribution #19724 placed on 15th December. Haven't received backerkit survey. Is this normal?

Done

Hi. Happy New year. Are you having trouble shipping to the UAE? Why this selective silence not answering only my messages? Id 4477

Hello Amar, because we are bot answering backers about their shipping. We don't have any trouble with UAE 

Just wondering how 5k plus units have been shipped and my earlier order is not.

But I can imagine the challenges you face. Looking forward to it. Cheers!

Contribution number 19830, I contributed on the 20th of December and have not received the Backerkit survey (not in spam either) and it has been 11 days. Is it no longer required or could you send it manually?

Sent

Received the unit. When playing Netflix, Video playback is not smooth, on video every 1-2 mins. wonder if this will be fix in future firmware updates. No issue with playing YouTube though.

Hello, can you send us a video to bugreport@screeneo.com? We also remind that we didn't develop Netflix app. We are digging in the issue and check if it's coming from our end or their side.

Hi, I just sent short clip to bugreport@screeneo.com.

How do i pair the remote via bluetooth?

1: On the Projector menu: go to Settings -> Bluetooth
2: On the remote: press OK & Volume- at the same time for 4 seconds, until you see a light blinking on the remote control. 
3: You should see it appear in the Bluetooth menu
4: Press Connect to pair your Airmote

Hi PicoPix Team,
All the best for the new year! I keep reading about a delivery email. Did i miss a separate one besides the backerkit one? I am eagerly awaiting the arrival of my device but have not received any so far. Would be great if you could let me know the status of my delivery. My contribution ID is 11995. Many thanks in advance!

Hello ! Thanks! There is no email aside of BackerKit. Maybe DHL can send you one 

Thanks, good to know i did not miss anything. When is my device shipping/arriving? Cheers, Tim

Au regard des commentaires et des premiers tests sans compter les délais pour les européens, je souhaiterais également un remboursement. Merci

Bonjour, regardez la vidéo de Terence. Ces cas ne sont pas généraux. Merci.

Je me base sur l avis de https://www.passionhomecinema.fr/blog/ et ce n est pas du tout ce que j attendais. 

Gregory a eu un premier sample sans la mise à jour. 

En mode normal 602 lumens c est insuffisant pour mon usage

Hello bonne année ..
I red couple of time that when uses HDMI there is no bluetooth sound. Please tell me your working on it.if i can play switch with bluetooth sound .deal breaker over here. 
Also red .rattling sound with zoom. color correction bad. and blur .please tell me its not hardware .

Please send us an email to bugreport@screeneo.com 

@Terrence O. Love your review! Of all the ones we have seen, yours is the best! Carry on the good work!

I’ll put my hand up for a refund also, this device isn’t working for me.

The first issue I’ve faced is the devices inability to detect any nearby wifi. It just searches and finds nothing, I even put my personal hotspot on and setup a wifi access point less than 1m Away and it can’t find it. Even the cheapest projector I tested was able to detect the house wifi. This device is DOA and after waiting 3+ months my enthusiasm is waning, I can’t even use it.

Hello Scott, we are sorry to hear it, please send a message to bugreport@screeneo.com  and we will help you to change it. Also, please update to 1.0.24

How does the airmote work? is it supposed to work like an air mouse?

Exactly. But you need to PAIR it first in Bluetooth 

It was already paired out of the box. It only functions like a normal remote where you have to click on the directional buttons to scroll or from app to app. When I swing the remote in the air, the pointer doesn’t move at all. 

Hello, it means it's not paired. The remote uses IR and Bluetooth. The IR doesn't need any pairing but the Bluetooth needs to be paired.

@matthew customs included

Got my projector today.  Pretty disappointed to find that the Netflix app is running from a browser.  It's not possible to properly navigate it with the remote.  Definitely not what I expected.

Hello, not at all, this is a areal app. But you need to use the AirMote to browse inside.

I know a web app when I see one.  I don’t appreciate false information being given to backers. 

Olivier Duval, you didn't pay VAT, you paid excise taxes to import the device.  Think of it like going to Best Buy and buying the device and paying GST.

When I put in a usb type C flash drive the screen turns green and say No Signal. Also some installed apps from the aptoide store aren't added to the home screen

Hello, the usb c is not for USB stick but only for signal input. The USB A is for mass storage 

Just received my picopix max. I am backer #18XX from Canada. Had to pay $65 in VAT to DHL which is what was expected. 
I have been playing with the device for a couple hours and while there are definitely some kinks to be ironed out in future firmware update, I think that all the negative comments on here are totally exaggerated. 
I am very happy with my device, great value for money. 
Happy new year everyone.

Thanks you for your feedback! Don't hesitate to send an email to bugreport@screeneo.com for any software issues or comments 

Thanks for the update. Happy New year Everyone!

Happy new year!

My update download got stucked 66%, what should I do?

Ok nevermind.. I canceled and check cancel and check and it completed the download... ?

Yes we are currently upgrading the server for better bandwidth 

@Giuseppe Arbia. A FB group had already been set up weeks ago. 1,149 members strong. 

https://www.facebook.com/groups/480329009242084/

Thanks Philips. Happy New Year!

Happy new year!

I've gotten my projector and it's good so far.   I realised that if I use HDMI as the input, the keystone correction gets negated.  Something to work on for the firmware?

Yes we are!

Contribution ID is 14xx in Australia, I haven't received any shipping information even there's no VAT in AU. What's happening here. AU is not in EU. I think shipping haven't been started yet. This situation drives me CRAZY

Hello, we are shipping the next batch to AU as well because you benefit from a special version with an AU plug 

Day 2 with my PPM. I love it! The update has made the UI much better. Resolution on Netflix is still poor but Prime is much better and YouTube is stellar. Thanks Philips. Happy New Year 2020?

Welcome! We are continuing to work on the enhancements!

@Eric I just rebooted and the focus thing went away. Autofocus is working more or less fine.

Justin, please send us a video to bugreport@screeneo.com 

Happy new year to all you glorious bastard$

Happy new year!

When I picked up my PicoPix Max to take the tripod off, I heard something inside moving around.  I'm wondering if that has something to do with not being able to focus my projector?

Éric, maybe DHL broke it during transportation. We are checking this way. Please send us a message to bugreport@screeneo.com 

Hello, I have been patiently waiting and have not commented here till today. My contribution number is 5038 from Australia and my status is still not locked. When will I expect to receive the PPM. Thank you for the updates and Happy New Year! Thank you!

Hello, we are shipping the next batch to AU as well because you benefit from a special version with an AU plug

Thank you for the response. Can’t wait to get my PPM. 

I received my Philips PicoPix Max today!  Only problem is that I can't focus it so I can't use it.  The projected letters are so blurry, I can't read the instruction.  I connected the remote and have tried the right and left arrows and no matter which way I select, it goes from fuzzy to fuzzier.  I can't connect to my network, I can't connect the apps.  I can't update the software.  How can I get this fixed.  The quickstart guide is no help.

Éric, dont worry we will help you on it as we have an after sales service. Please send us an email to bugreport@screeneo.com 

Thank you for the update... Happy new year to you all

Happy new year!

Have emailed for a refund.
Hopefully everyone else who receives it enjoys it. 

I'm not hating, but reviews have been too weak for me.

Is today the last day for a refund? The negative feedback from backers who have recieved it are outweighing the positive.
This video has totally put me off - https://imgur.com/a/5xein0M

Hello Darren, those case reported are not general, we shipped more than 1600 pieces and 1or 2 % have an issue which is lower that any company standards. For sure we continue to enhance the software for a better image and will change the projector if an hardware issue is happening 

Received the project today!! I have uploaded an unboxing and review video to Youtube. Here is the link https://youtu.be/iXv_JfjzhIw

Terrence, thanks for the review! By the way: the 4 corners correction are not automatic but you can adjust it manually inside the Image menu. Also, you cannot sign it into youtube because there is no GMS. like any other projector running Android.

Hello

Just wanted to say Happy New Year and for @Andrew Bittan to crawl back under the rock he came from

Hi, I am backer #13xxx based in Germany, and want to request a refund. I have sent an e-mail to hello@picopix.com about this. Please have it followed-up. TIA

Australian backer, was just wondering when it will be sent down under!?

I am backer #26 and still no update on UK Delivery. I am looking for a refund now, I dont have interest in this project especially a lot of customers complaining  about projector and the service.

Hello, those case reported are not general, we shipped more than 1600 pieces and 1or 2 % have an issue which is lower that any company standards. For sure we continue to enhance the software for a better image and will change the projector if an hardware issue is happening

Just installed the software update
we have a facebook group, please join so we can figure out togheter how to the most out of this projector.
https://www.facebook.com/groups/2441585012617324/
Also I was expecting google playstore!

No Google integration? I'm pretty sure the pitch I saw when I backed this in August said the Play Store would be fully available? Am I wrong? Now I'm finding out it's some 3rd party rubbish. This is supposed to be a premium product but the OS sounds like what I'd expect to find on some cheapo Chinese designed brand. Any chance of proper Google integration in the future? They can put full YouTube on £100 TVs and £20 phones after all!

Hello, we explained since the beginning why the Google Playstore cannot be installed. A phone is totally different and a TV also. By the way the app you have on the projector is a YouTube TV. We are still discussing with Google but not projector has been certified yet. 

I have to disagree, you've been giving us the old marketing spin throughout i.e. You've been very been very quiet on the devices limitations whilst bigging up what it can actually do and until this latest update there was no mention of YouTube not being fully functional, in fact all you've done is brag about how I can use YouTube since day 1. Can you at least log in via a browser?

I finally got the picopix max at my doorstep today thanks. I've been trying to do the filmware update to 1.0.24 but it always seems to fail to download after hitting the retry button multiple times(I'm connected to the wifi on it mind you).

Can you philip team provide me the download link for the 1.0.24.zip as the update won't let me download it on the picopix max?

I manage to finally download the latest filmware update but now I cannot connect to the internet at all though youtube or netflix. This isn't an issue for me atm now since I will be using the projector for playing videos, music and photos on my micro SD or USB storage and connecting my projector to my laptop and gaming console of the sort.

For the next filmware update, please have it available to download on your official website so that I can move it over to the projector to manually update.

Hello, thanks for your feedbacks. Could you y send us an email to bugreport@screeneo.com?

How do get to “easy set up” as soon as I turned the projector on it went straight to the main screen and the touchpad isn’t working well and I can’t connect the airmote

Hello, the eqsy setup is not yet ready. To connect the remote control to Bluetooth, please go to settings>Bluetooth and press OK key + Volume- for 4 sec until you see the LED blinking on the remote control. Then you should see it appearing on the projector Bluetooth device list. For your touch pad, please send us an email to bugreport@screeneo.com 

Finally got that to work, that quick start guide you provided is completely useless.. I wish I could get a refund for this.. I can’t even use it with hdmi because there’s no audio and the preloaded apps are also useless.. updated the Netflix app and now it no longer works and just crashes everytime I try to use it.. so far this projector useless and a complete was of money 

@martin. Boo hoo....

@Philips got a lot to answer for next year. This Europe fiasco is not cool at all

anyone facing focus issues? support team not available and the auto/manual focus doesn't seem to work.

Hello, did you try to press the focus button on the remote control and then press left right to adjust?

Should I keep focus button pressed and then use right left buttons ?

Backer #25XX chiming in. Just got it delivered in ON, Canada. Duties and taxes were C$69 including DHL fees. Super fast shipping too, got picked up in HK on Dec 30 and delivered to my door on Dec 31. Thank you Philips!

Welcome!

Backer 79 Italy.
Why I have not received the projector despite other later bakers already received it?
Can I have an update? Thank you

@Ken there won’t be at least until the 2 January since they are closed now for 2 days

Still no word on the EU delivery.

Was the latest update  (1.0.24) pulled again? It failed at 80% and now says that I already have the latest version (1.0.21).

@Richard Kennedy: "Logging into YouTube is not supported due to no Google certification (GMS)". That applies to all Google services/apps. That's why the Aptoide store is preloaded instead.

Hello ! Can you retry now?

@ Keith Lovatt: thank you for sharing your import costs. I live in Ontario, Canada as well and was wondering the cost. Nice to know it’s PST and GST, and not exorbitant brokerage and import fees. I’m assuming you are receiving via DHL?  I love the fact you can pay in advance so their are no surprises at the door. I too agree that UPS and FedEx are the worst with their insanely high brokerage fees; they are a total ripoff.

@Richard Kennedy, there is no Play Store, and it’s a non certified Android 9. Because, it appears, Google does not certifies projectors for regular Android.

Is the Google Play Store supported on the PicoPix Max?  I keep seeing reference to the Aptoide Store?  I’m hoping this is not a “forked” version of Android without official support from Google. I checked the FAQ’s and was unable to find information on this. I have not received my unit yet, so I’m unable to verify for myself. Thanks again Phillips for making this device, I eagerly await my unit. :)

"Concerning the manufacturing, we already produced, 480+1120+5000 pieces, we are still on going."

So are ANY of these going to your EU backers?

Any update on shipping?

Contribution ID
19529 I need this projector for work. I’ll start in 16 days. Could I get it on time? 

Please..send us an email 

Is this the email? hello@screeneo.com

@Dave I think they mean esteemed

What is an estimated backer?

@Salvatore Proto EU shipment was not yet sent, we are all waiting ;)

How do I know my Contribution number? Hope to get it before lunar new year :(

Contribute 3118, from Italy. I pay the extra tax when i receive the email. I bought It on August. I have't receive my projector and no info about shipping or something.

Hello, the email has been sent but maybe to your spam.

Are you kidding?!?!? You just copy/pasted the previous update with only real new info is the “super early beta testers”... There is no “Don’t worry EU backers, you are not screwed”, no info on the production and QC pass units. You told us there will be update on that when you make 1000 units. Either you lie about that or you lie about the rate of 500 units a day! Seriously if the next update don’t contain info about EU (even if it’s another delay) I’ll ask for a refund! Enough is enough!!!

I have been refunded, thank you. Now i want to know how to get the VAT refund

Where can I find the user manual ? And how one can reset the focus seems I am having difficulty in focusing

Please send a message to our engineering team: bugreport@screeneo.com

Thanks i have mailed them, how much time they will take to respond ?

$69.81 CAD for me in Ontario. Looks like just PST and GST.

Glad it wasn't UPS - they charge brokerage fees as well.

Shipment due to arrive on Thursday!

Concerning Netflix, we just opened 2 new devices: our engineers tested and this is 1080p. On our side, there is no problem with this app, nor with Widevine L1. We just tested on Version 1.0.24. This version will be released soon. We noticed some decoding artefacts though and we continue to dig in it. This is not a general issue.
If you continue to have this issue, we will help you, don't worry. Please send a message to our engineering team: bugreport@screeneo.com

Happy New Year. Here's to hoping that you ship the Korean orders before Luna new year

I received my projector yesterday, but I've only briefly played with. Seems like a good bit of hardware. The UI I'm still getting used to. I didn't find Disney+ in APTOIDE.

Hey Daniel! We are not in charge of Aptoide store, every and each app developers need to upload their app like on the Google Play Store. This also depends on your region. I'm sure it will be there soon! You can try to sideloaded it though. Happy new year!

I know you're not in charge of the aptoide store. but i'm sure i won't be the only person asking about it. ;)

5k produced? Good effort!

@Joseph N exactly. @ Philips why do you keep copy pasting the same reply. Put it in an update with all the other concerns. ie DHL fees, European backers etc ..... just a thought

Yes we sent it to our PR team but they need 72 hours to process. 

Thank you for the reply @Philips Projecton. Wishing you guys a very happy new year

Concerning the manufacturing, we already produced, 480+1120+5000 pieces, we are still on going. 
We will also be closed for the next 2 days!

Dear backers, on monday, our team was all day long with our image expert in China in order to fine tune the image color. Also, 2 known issues are being patched: the V56 chip in charge of video sharpness needs to be adjusted in some cases. The other one is about the auto focus: if the surface is not plain enough, you need to adjust manually the focus with the remote control by pressing left/right key till the image gets perfect. Those issues will be corrected by software updates.

Also, sharpness issues are two fold: on board video processing is set a bit too high, and digital keystone correction causes some blurriness too. We are trying to add a bypass mode for crystal clear picture if you don’t need the convenience features.

We also remind that the clock and date are adjusted automatically when you are connected to internet.

AirPlay/Miracast: You need to start the app at least once. It will then starts automatically (settings, screen mirroring)

Concerning Netflix and navigation into it. We explained in the update number 14 that you need to PAIR the remote control via Bluetooth in order to use the AirMote mode (Mouse with gestures). When you mouse is paired, please click on the mouse button (upper right remote icon on the remote control), a mouse pointer will appear, just click on the mouse to select and keep pressing on the button while scrolling down the app.

Concerning APTOIDE: at first startup, the app will ask you to authorize read/write as well as authorization to install apps. If you don’t do so, APTOIDE wont be able to install apps.

For any bug report and any technical difficulties, please send an email to bugreport@screeneo.com . We have a special backend to manage all tickets, we cannot answer it here.

Philips Projection, I have just noticed your reply 4 hours ago to a backer: "Also, sharpness issues are two fold: on board video processing is set a bit too high, and digital keystone correction causes some blurriness too. We are trying to add a bypass mode for crystal clear picture if you don’t need the convenience features."  Keystone correction is one of the main features we are paying more for this projector? A $199 FHD projector would outperform the PicoPix from what I have seen so far.

Joshua Smith I'm curious to know where in Canada are you? Are u in Alberta? Thanks. Just wanted to know if I have to pay 75 bucks when I get mine in the future. Thanks

$75CAD fee from DHL... Why oh why did you go with DHL?? Anybody else would have been better. DHL always puts fees on their shipments for no reason.

I was shown some comparison images from a backer who shows the image is very cold and colors are inaccurate. Probably similar to the marketing modes on tv which is used to make the tv stand out. I want a cinematic and true color setting. Is this something that you will fix? I asked you earlier and you said there is such setting but now there doesn’t seem to be. Can you make colors accurate only by software update?

Hello, yes this is what our engineers did this monday. It will come in a new update.
Cheers!

Pareil dimitri.. vraiment déçu aussi. Et encore quand je vois le service de communication qu'ils ont. La personne qui réponds au commentaire est vraiment sarcastique et méprisante dans ses réponses. Ou on a tous simplement pas de réponse.. Je ne peux pas croire que la marque Philips soit derrière ça.. je ne vais pas les lâcher jusqu'à obtenir mon remboursement. Ce qui est un droit fondamental..

Also you had originally said you are using SF express for India. I hope you are not going to use DHL for Indian backers! And we are still to get any info on the GST for India. Are you still going to pay the import duties as you had originally posted here.

@nathan en tout je suis grave déçus.. C'est la première et dernière fois que je m'engage dans ce genre de Campagne.. 
Au début je me suis dit que c'est Philips, donc j'étais rassuré mais je constate que c'est la cata.

There better be no charge from DHL

If that is the company you’ll be using for the Uk 

Hi
I am backer 257 based in Germany. I was hoping to have received my item before Christmas but understand the delays, these things happen. I know you are fulfilling EU orders from the Netherlands, but any idea when that will actually happen. 
Thanks

Why are you ignoring my emails and comments ? I asked what about israel , are we part of the rest of the world ?(regard the shipping ) when you will sent it ?

Si tu regarde dans les commentaires ils ont dit oui à tony lee et ils répondent aux autre commentaires. Mais a nous il ne réponde pas et il m'ont refusé de me rembourser par mail.. la personne qui s'occupe des commentaires est un enfant de 15 ans.. ne pas avoir un minimum d'intelligence et de tact quand ils s'agit de client cest grave..

Ok. 
I spent more than 6-8 hours going into late last night with the projector. 
Honestly, all the excitement faded away as time went by. 
1) One of the main apps people use is youtube. The Youtube app is CRAPPY at its best. It felt if I went back to 2010. 
2) The quality of the remote is subpar. In this day and age of Apple remotes, its the cheapest version of it. 
3) The projector makes a lot of noise. Its not that quite. The sound increases as you change the brightness versions.

4) The picture mode in the lowest brightness mode is not that great. My eyes were hurting after sometime, so had to increase the brightness in the settings. 
5) There are 3 brightness options (dont remember the options, but last one is presentation mode). The fan starts to make more sound as you increase the brightness option. 
6) On a full charge, with the lowest brightness mode, it ran for around 1.5 hours and then I had to charge it, but the speed of charging isn't great. 

7) I viewed some 4k videos on the projector. It felt to me like I am watching a movie from the 80's or 90's. (I dont know how to explain in pure technical terms, but you dont get the feel of watching a 4k HD video). 
8) I tightened the screw underneath the projector tightly but it still moves on its own and I have to reset the screen again which is an issue. 
9) Tried to sign in into youtube but was having issues. (I being a youtube premium member, dont want to watch ads), but didnt login. 

10) Did not connect to Sonos. So had to take out all the wired bose speakers to connect to it. 
11) In the Bluetooth connection screen, I see a lot of MAC IDs. There should be an option to delete older devices and clean the clutter. 
12) How do we install other apps, like Disney+, NFL etc... I dont see an app store. 
13) I tried connecting it to a JBL Speaker via bluetooth, but the sound keeps breaking. I know the JBL speaker is fine because I use it everyday and it was fully charged. 

To summarize, issues are: 
Youtube app issues, fan noise, cheap remote, connection issues with bluetooth speakers, battery life bad, moves a lot even if screw on the ball is tight, not too bright, colors missing and etc etc.. 

And how did I miss the main one. I connected the projector to my Sonos 5 speaker via Line In option (using an aux cable) and the Sync was gone. The video and sound sync is gone. Video moves forward and the sound comes after  few seconds. I dont understand the reason, because I use these devices on a daily basis. 

Nathan ils refusent celui de Tony et pas le notre ???? C'est quoi ces manières de faire.. 
En tout cas je vais faire comme toi refuser le colis à son arrivé

Why did you ship by DHL when you said you would ship by SFExpress?
Can I get a refund for the extra shipping charged by DHL?
Why do you just lie?

I am angry that if you ship with SFExpress you will pay a large additional shipping fee that you did not need to pay

Hi! First of all I would like to wish you a happy new year. I have some concerns regarding the first backers who received the ppm. But first of all the continuing question: when do I get it? I noticed that backers outside the EU with higher nrs getting their devices. Can you give exact clarity about how much delay the European backers can expect?
- what about color temperature? I see comparisons with xgimi mogo pro and other (also 9 year old) devices where the color is better. Will it be edited

What about fan noise? Is it as it is?
What about pixelated Netflix? Which is not 1080p yet.
What about battery duration?
What about actual lumens of 430? 

It would be easier to open a public ticket system.

Great to see the ppm arrive in the hands of backers! :) Quick techinal question: what is the google cast which is supported? I assumed you meant chromecast but initial feedback seems to indicate otherwise :) thanks a lot!

Hi, just to explain you, if you have an android phone, if you go to youtube and press the Cast button, you will be able to send the information to the projector. The projector will play the video while you will be able to do other things on your phone. So this is not screen mirroring 

@Jinhao Yong wow that seriously looks bad.

@Jinhao Yong What projector did you compare with?

I see quite a few Indian backers here and info on this would be much appreciated.

Here you go: HS code 8528620000

I just received the projector today and did some initial testing.
I found that the color is way off and shows a greenish cast. Skintones are way off and white don't look white at all.
Is this something that can be fixed by software updates or it is the nature of this product, because to me this bad and unusable.

Also I noticed the PicoPix Max appears to be flickering when viewed/recorded through my phone, while my other projector doesn't.

Link to photos/videos:
https://imgur.com/a/5xein0M

When are you shipping for Indian backers? And which logistics partner are you using. As many have mentioned, if the customs papers are not right, we will end up paying very heavy duty here. And I hope we will end up paying only the GST and not any import duty. Do clarify. We have been very patient throughout all this. Have sent you individual emails but no reply so far on expected date.

Dimitri il ensemble qu'ils aient accepter le remboursement de Tony lee tu peux le voir avant dans les commentaires.. je suis dans la même situation.  Je n'ai aucune réponse de leur part. Ça me semble être très opaque.. personnellement je vais refuser le colis quand dhl va venir pour le livrer.

Bonjour vous me dites que vous ne pouvez pas annuler ma commande et procédé au remboursement. 
Donc quelle sera la procédure à suivre lors de la réception du produit pour faire valoir mon droit de rétractation.???? 
Merci de me répondre
Cdlt.

Maybe I’m missing something but if an investor (which funded your campaign) asked a question surely you should not fob them off by replying “in the next news”. (Which could be in 5 min or 5 weeks)and by that I’m referring to Firat. I know you are trying your best but you also have to understand our frustration in not knowing. By all means say that there will be a delay until February. But at least say something. And you should be able to give us this information and if not than let us know why.

I’m pretty sure (at least on my part) that the backers left out so far would understand and appreciate some form of communication 

Hi Philips,
Why do we (french at least) have to pay taxes 2 times : via backerkit & via DHL?!
Thanks

So its not possible to login to youtube? What kind of BS is that? So the only way to get your youtube account on the projector is to connect your phone or PC with youtube on it to the projector? Might as well delete the youtube app off the projector then.

@philips I don't mind waiting but I'm a little worried with the negative comments.
Take your time with me and send whenver ur good and ready

I m asking for a refund by mail and they dont reply to me.. i comments here asking for refund and they reply to other but still not me!! I see that Tony lee have been refund granted so why don’t you reply to me about my refund.. I don’t have a dhl tracker my order haven’t been shipped yet. Please refund me my vat and money asap. I wont stop writing until I get refund confirmation. I m not a hater just a tired customer. So please put aside your usual sarcastic replies..

Sou contribuinte 12868. Favor confirmar que receberam meu e-mail solicitando o reembolso.

Hello@picopix.com 

Ja mandei e-mail, quero simplesmente a confirmação do recebimento

Hello Philips,

I am just curious at this moment total of how many projectors produced and how many passed quality checks?

Thanks in advance for your reply if it is an information possible to be shared!

Will tell in the next news !

Hello Philips, 2 update ago when there was an information with a delay, do you remember everybody appreciated your transparency? I thought we agreed on it when you apologized from all uf us that you will constantly share information with us. I sincerely think that we are not asking too much from you while asking a couple of numbers :)

Additionally, we can't use those given information to claim liquidity damage from you anyways :D we didn't sign a contract last time I checked ;)

How can we get a refund?

Please.send us an email to bugreport@screeneo.com 

Please send us an email to hello@picopix.com 

Watched that latest YouTube video here. Fan sounds very loud. Lot more loud than Nebula Capsule II does. That’s not good. 
Has someone compare these two products. How much is fan noise difference?

For sure! We are not talking about the same brightness! And don't forget that the sound of a cell phone taking the video or any other camera is made to take as much sound as possible. Don't judge en video but ask people who received their device.

Yes. Both video and France review say that fan is very loud.

France review also telling that it’s less bright than what specs say. They say that it’s NOT 800 ANSI lumen. 

https://translate.googleusercontent.com/translate_c?depth=1&hl=fi&nv=1&rurl=translate.google.fi&sl=auto&sp=nmt4&tl=en&u=https://www.passionhomecinema.fr/blog/index.php/31/12/2019/test-philips-picopix-max-v-1-0-22-premieres-mesures/&xid=17259,15700022,15700043,15700186,15700191,15700256,15700259,15700262,15700265,15700271,15700283&usg=ALkJrhjXK2zzC66HQE3uPxdCOWovE4N8mQ#comment-24920

Dear backers, on monday, our team was all day long with our image expert in China in order to fine tune the image color. Also, 2 known issues are being patched: the V56 chip in charge of video sharpness needs to be adjusted in some cases. The other one is about the auto focus: if the surface is not plain enough, you need to adjust manually the focus with the remote control by pressing left/right key till the image gets perfect. Those issues will be corrected by software updates.

I m parking for a refund by mail and they dont reply to me.. i comments here asking for refund and they reply to other but still not me!! I see that Tony lee have been refund granted so why don't you reply to me about my refund.. I don't have a dhl tracker my order haven't been shipped yet. Please refund me my vat and money asap. I wont stop writing until I get refund confirmation. I m not a hater just a tired customer. So please put aside your usual sarcastic replies..

Also, sharpness issues are two fold: on board video processing is set a bit too high, and digital keystone correction causes some blurriness too. We are trying to add a bypass mode for crystal clear picture if you don’t need the convenience features.

We also remind that the clock and date are adjusted automatically when you are connected to internet.

AirPlay/Miracast: You need to start the app at least once. It will then starts automatically (settings, screen mirroring)

Concerning Netflix and navigation into it. We explained in the update number 14 that you need to PAIR the remote control via Bluetooth in order to use the AirMote mode (Mouse with gestures). When you mouse is paired, please click on the mouse button (upper right remote icon on the remote control), a mouse pointer will appear, just click on the mouse to select and keep pressing on the button while scrolling down the app.

Concerning APTOIDE: at first startup, the app will ask you to authorize read/write as well as authorization to install apps. If you don’t do so, APTOIDE wont be able to install apps.

For any bug report and any technical difficulties, please send an email to bugreport@screeneo.com . We have a special backend to manage all tickets, we cannot answer it here.

Dear backers, on monday, our team was all day long with our image expert in China in order to fine tune the image color. Also, 2 known issues are being patched: the V56 chip in charge of video sharpness needs to be adjusted in some cases. The other one is about the auto focus: if the surface is not plain enough, you need to adjust manually the focus with the remote control by pressing left/right key till the image gets perfect. Those issues will be corrected by software updates.

@Hans-Göran thank you very much for the link. Much appreciated

Hello there. I would like to change my shipping address as I’ve recently moved countries. How can I do that?

Please send us an email :)

The french reviewer who got one of the first units have now published a "pre-test" here: https://www.passionhomecinema.fr/blog/index.php/31/12/2019/test-philips-picopix-max-v-1-0-22-premieres-mesures/#comment-24920

Update today telling us you didn’t ship 10k projectors? 

The many many bugs and even hardware issues are very worrying...

Rather disappointed now. Still no answer on shipping to Europe apart from “we will let you know”. 3 projectors send out for review and apart  from a haphazard one from the French bloke, nothing. And now apart from some software related issues there seems to be hardware related issues as well (rattling when zooming)
It really would be appreciated if you could clarify these issues. 
Kind regards 
Martin

Just read Grégory’s review and just wanted to say thank you

The colour is really bad and text fades. You need to work on it.
Here is a comparison between the Picopix in Eco mode 422 ANSI vs Xgimi Mogo Pro 300 ANIS https://imgur.com/a/pdoEi4B

Hello, yes we are currently fine tuning the image 

REFUND!!!
I have been waiting for 4 month for a product you told me you would ship as backer numbers! I m #181 I still have no news?! Really?! 4 month to wait to have a product no better than the xgimi mogo pro?! I m really disappointed.. please refund today!

Hello team, what is the native contrast of the projector? Thanks

REFUND!!!
I have been waiting for 4 month for a product you told me you would ship as backer numbers! I m #181 I still have no news?! Really?! 4 month to wait to have a product no better than the xgimi mogo pro?! I m really disappointed.. please refund today!

My unit won't focus and there's a rattling sound from inside the unit. This is very disappointing.

Please send an email to bugreport@screeneo.com 

Philips, i will trust that you can find a way to solve all reported issues. Please don't let me down, here in Portugal 468 euros plus VAT is a lot of money... :)

Yep !

Plz reply to SandeepKumar. I am also from India and don't want to pay 42% of duty and tax.

Yes we are waiting for logistic information but some of our team are on holidays.

Thanks 

Received the unit, a little glitch on youtube otherwise very cool little full HD projector.  Question Philips, can you disable the charging of the battery if it's plug into USB-C power?  If someone uses it alot and the battery keep getting full charge, it would die????  Just my 2 cents.  Love the projector so far :-)

We have an auto bypass

https://www.youtube.com/channel/UC7Hmvv0Z11cfJkNq4RDs64g

"Stéphane" post a video in Youtube about first look an test. You are welcome. :)

Hey team, I got my device but it doesn’t see any wifi networks. Any suggestions?

Scott, as said, please send emails to bugreport@screeneo.com

So Google refused to certify this projector?

They won't certify any projector 

Got it :) 

Hey, can someone who got the projector test some emulators with an bluetooth controller and make an video in youtube? For Example mupen64, snes, psx..
The other thing is: Please connect a bluetooth Mouse and Keyboard. I think that it should work.
If Philips send mine, ill do alot of videos but with #19000+ i think ill get my one with a lil bit luck in february :/
And an interesting idea is to run the android app "ymusic" or youtube vanced on the projector.bouth are the best youtube alternatives!

Hi Philips, 
Please let us know when you will start shipping to Middle East. I am an early backer and no update on shipping or even no reply after repeated emails.

Is there any chance Philips already sent those precious PPM to the EU warehouses without telling us about it ? EU backers would receive their tracking info when their package actually leaves the EU warehouse ?

Today, software version is 1.0.23:

This is not true on mine, everytime I go and click check for software update, it states: the current version is the latest. Current version : 1.0.21

And yes, I'm connected to the internet 

We removed the 1.0.23 in preparation of 1.0.24. We will keep you posted

OK? That's weird. You posted this 3 hours ago
 " to all backers, please also update your PICOPIX as soon as you receive your projector by going to SETTINGS>UPDATE (you need to connect it to internet first). Today, software version is 1.0.23"

The first thing I tried when I got my projector today ( about 12 hours ago) was to update. Guess I'll wait till the new one come out. Thanks

Hi - is there a way to manually decrease digital zoom? When I lower it to 80%, it will not let me decrease it further - says “out of range”?

Hello, we are checking with our team

I’ve sent you an email on this - hope you reply soon. Thanks. 

Hi. Backer no 10722. Any updates on delivery?

Dear Philips, Is there a place where we can see the ChangeLog of the software. I between updates and some of the comments here it is hard to track and see what is being fixed.

Thank you

Yes we will post it every time on the UPDATE section

Sent 2 emails and no answers yet.
What about israel ? Are we with eu ? or with the rest of the world ?

Hi Philips, for the sake of all UAE backers please let us know when you will start shipping to UAE. I am an early backer and no update on shipping and no reply after repeated requests.

When to start shipping to Taiwan? Backer 1875

I live in Thailand, Contribution 14,0 ++, when can I start shipping before Chinese New Year?

My address  locked more than one month back but never got information  regarding. shipping, backer 10818 from Canada.

Hello, you will receive an email about it.
Thanks!

thanks for reply, hoping to get it soon.

Received my package (in Singapore) this morning via DHL. Thank you! The device seems to work well - except when I try to cast YouTube via my YouTube mobile app and streaming seems jerky. On- device native streaming seems fine otherwise. Not sure if that's a glitch.

Hello, please send us an email to bugsupport@screeneo.com we need to check if it's a question of phone, apps, streaming... 

what is the HSN code of the PPM. In india the customs duty is calculated on the basis of the same. If the packaging contains the applicable HSN code it will be good. Else they might charge up to 42 % duty

Really wish this had just came with Android TV. Miracast and Chromecast are absolutely not the same thing.

We have Airplay, Miracast, DLNA and Google Cast. 

Google Cast without DRM. Can't even sign into YouTube. 

Hi which Android version is in the picopix max? 6 or 9?

9, that's why you need to give permission to apps 

to all backers, please also update your PICOPIX as soon as you receive your projector by going to SETTINGS>UPDATE (you need to connect it to internet first). Today, software version is 1.0.23

Dear backers, on monday, our team was all day long with our image expert in China in order to fine tune the image color. Also, 2 known issues are being patched: the V56 chip in charge of video sharpness needs to be adjusted in some cases. The other one is about the auto focus: if the surface is not plain enough, you need to adjust manually the focus with the remote control by pressing left/right key till the image gets perfect. Those issues will be corrected by software updates.

Also, sharpness issues are two fold: on board video processing is set a bit too high, and digital keystone correction causes some blurriness too. We are trying to add a bypass mode for crystal clear picture if you don’t need the convenience features.

We also remind that the clock and date are adjusted automatically when you are connected to internet.

AirPlay/Miracast: You need to start the app at least once. It will then starts automatically (settings, screen mirroring)

Concerning Netflix and navigation into it. We explained in the update number 14 that you need to PAIR the remote control via Bluetooth in order to use the AirMote mode (Mouse with gestures). When you mouse is paired, please click on the mouse button (upper right remote icon on the remote control), a mouse pointer will appear, just click on the mouse to select and keep pressing on the button while scrolling down the app.

Concerning APTOIDE: at first startup, the app will ask you to authorize read/write as well as authorization to install apps. If you don't do so, APTOIDE wont be able to install apps.

For any bug report and any technical difficulties, please send an email to bugreport@screeneo.com . We have a special backend to manage all tickets, we cannot answer it here.

Warning: DO NOT update the Netflix app. It will crash when you try to open it.

Please update your Projector software version to 1.0.23, and reset your device. Thanks!

I tried to update, but it says “The current version is the latest!” (currently 1.0.21). Thanks you!

Just to be clear, this is with the projector connected to the internet.

Hello @Philips what is the HSN code of the PPM. In india the customs duty is calculated on the basis of the same. If the packaging contains the applicable HSN code it will be good. Else they might charge up to 42 % duty

@Michael Bradshaw, see update 14...
-> « IF YOU FIND A BUG: All bug feedback needs to be sent via EMAIL ONLY to bugreport@screeneo.com so our software team can document and address it properly in the system. The comments section on Indiegogo simply isn’t organized enough to make this possible. »

I though Philips will be delivering its promise of a "SUPERB PIECE OF TECHNOLOGY? all i read are bugs, complaints, poor quality, disappointment and refunds etc. what is happening? I though you fixed all the issues when you delay the shipments from October 2019 now its just 1 day to 2020?

Hello, like any piece of technology, our device requires software updates. We will keep all backer posted.

You should have updated the softwares before delivering the final product. Minor tweaks are to be expected but these are MAJOR BUG FIXES?

Got my projector today and got it set up.  Pretty disappointed.  The major issues:
- Youtube app crashes when trying to log in.
- The remote control is very flaky - before pairing with bluetooth had trouble recognizing clicks even with the remote near the projector.  After following the instructions to pair, it's better, but still not great.
- Remote doesn't seem to work for scrolling on Netflix.
- Remote is extremely jittery in the Youtube
- BT paired with audio receiver, video out of sync

Any advice? These issues are making what I was hoping would be a great experience into a really frustrating one.

Hello, 

Thank you for your comments. 
- As explained: you cannot log into Youtube as this device is not certified by google
- remote control: we are on it
- Netflix: please use the mouse to scroll
- This is a Youtube issue
- BT out of sync: we are check

We remind that we won't reply anymore to bug reports here, all bugs need to be sent to bugreport@screeneo.com

Thanks for the reply. I’ll submit a big report there. 

One additional question: is it possible to pair a Bluetooth keyboard/mouse? That would help with navigation. 

Just received mine today. Initial impress was excellent, then the problems began. The garbage Google Play Store alternative won't even download any apps. The auto keystoning doesn't work. I need to adjust it manually. After adjusting the image with keystoning and zooming back to 80% I connected my phone via HDMI only to have it ignore all the setting I just made. I get this is an early production, but it is a production run & this is almost 2020. Very excited by the potential, very sad as is.

Hello, we cannot install Google PLaystore as this product cannot be certified. That's why you need to use APTOIDE. For other issues, please send us a message on bugsupport@screeneo.com

Okay incase anyone is struggling with the remote pairing and navigating netflix:

To pair remote hold OK and volume down while searching for devices in bluetooth menu.

TO NAVIGATE NETFLIX: you have to always be pressing in the top right mouse button as if it was a 'grab' button. To select something you have to press the top right and OK.

Hi all, 
Received the product. Contribution 2000+ from Singapore. 

Some comments:
1. Great packaging
2. Image and picture is out of the world!
3. Was able to stream from Netflix a cartoon my kid watched. He loves watching it!
4. Set up took a while, but able to set up WIFI, set the timezone and figure out how to set up the image to be fairly straight even though we were projecting it to a white wall from the side of the room.
Cons:
1. The air mote was a bit buggy & laggy.
Thank you Philips!

Thanks for your feedbacks!

@Philips,
Not sure if you read my earlier comment. What is current software version? I checked for updates and it says your PPM is up to date. (Currently I'm on 1.0.21 )
Going forward can you share along with the software updates the release # so that we are sure we have the most up to date version.

Hello, will release a version 1.0.24 this week, also, be sure to go to settings>update to see if you have the latest version

Awesome! Thank you for the update. 
Keep up the great work. I already see and excellent piece of HW. I'm sure with all the upcoming SW update all the major bugs will be ironed out.

Can we get a confirmation that if the bypass mode is enabled, the projector will still be able to do digital keystone? Other projectors are able to do digital keystone AND still remain sharp.

Hi all, I have received my picopix max.

Will post photos somewhere

Just paid the dutyes (Canada), 65$, it is scheduled for tomorrow
I have also created a Facebook Group called Philips PicoPix Max Owners Group
https://www.facebook.com/groups/2441585012617324/

When can I get my equipmentContribution details	Review contribution
Contribution ID
13608
Contribution Date
October 1, 2019
Shipping Information
Ishak Magnus
10 Ubi crescent #07-38
singapore, 408564
Singapore
67422423
Philips PicoPix Max
Estimated delivery: October 2019
Get one Philips PicoPix Max projector and its accessories at 51% off MSRP.
1 x PicoPix Max Pico Projector
1 x AirMote
1 x Travel Pouch
1 x Tripod
1 x Universal Charger
€439.00 EUR
Subtotal	€439.00 EUR
Shipping (Singapore)	€29.00

@ Jakob S

This is True, I also couldn't play sound from bt speaker when using the HDMI. In my case I was using a chrome cast as the software on the projector still needs some work. Also the 4 corners does not work with HDMI yet.

We are digging on it :-)

Thanks! 

With so many issues/bugs identified, it begs the question - what sort of testing and certification have you guys done??

Hi, if you buy a smartphone, a computer and so on from A brand, you will get the same issues, that's why they/we release software updates. Please consider this a real piece of technology, not a simple projector

For any bug report and any technical difficulties, please send an email to bugreport@screeneo.com . We have a special backend to manage all tickets, we cannot answer it here.

Concerning Netflix and navigation into it. We explained in the update number 14 that you need to PAIR the remote control via Bluetooth in order to use the AirMote mode (Mouse with gestures). When you mouse is paired, please click on the mouse button (upper right remote icon on the remote control), a mouse pointer will appear, just click on the mouse to select and keep pressing on the button while scrolling down the app.

Also, sharpness issues are two fold: on board video processing is set a bit too high, and digital keystone correction causes some blurriness too. We are trying to add a bypass mode for crystal clear picture if you don’t need the convenience features.

We also remind that the clock and date are adjusted automatically when you are connected to internet.

AirPlay/Miracast: You need to start the app at least once. It will then starts automatically (settings, screen mirroring)

Dear backers, today, our team was all day long with our image expert in China in order to fine tune the image color. Also, 2 known issues are being patched: the V56 chip in charge of video sharpness needs to be adjusted in some cases. The other one is about the auto focus: if the surface is not plain enough, you need to adjust manually the focus with the remote control by pressing left/right key till the image gets perfect. Those issues will be corrected by software updates.

THIS THING IS INCREDIBLE THANK PHILIPS!

Hello, I have requested refund though the email hello@picopix.com but got no response, which became no surprise to me as you now only childishly reply to people who say good words.I am so sick of your repeated pattern of lies about the delivery time and now with your poor quality controlled problematic and half baked product.

When people questioned you convention the delivery date of Dec you said that is indiegogo thing and you couldn't change and now it showed it changed to Feb. Shame on you!

Refund! Now!

You are buying your time to sell as many of the products as possible before people find out the poorly quality controlled product.

Hello Sir! for sure we will refund you. And thank you for your gentle comments! We are deeply sorry about your change. Thanks and have a great day!

Early reviews of the PicoPix Max from backers hasn't been very appealing. So many bugs, so many issues. I would expect a better quality product from Philips. The delay gave you guys more than enough time to iron out the issues. Just because you have sold the projector through a crowdfunding site, it doesn't give Philips an excuse to provide its backers a half baked product.

Hello, we are aware of these bugs, like any piece of technology, it requires some updates to be perfect. 

Yes, for a prototype its absolutely fine. But at this stage, you are shipping the final version. Basic issues such as image sharpness, color correction should have been resolved before shipping the devices out. We all hope its a software issue that can be resolved with a firmware update. If its a hardware issue, there's going to be huge backlash from the crowdfunding community.

#2593 in Canada. I just pre-paid the GST/Duty for my DHL delivery tomorrow, it came to $65 if anyone else was wondering

I love It. Good job.

Thanks!!

@Joeber Centron: thx for kicking me out of the group for no reason. I cannot help if you are not capable of being an admin. An advice: grow a spine and grow up :)

Cetron, pardon for misspelling.

Hi Philips, my contribution ID has been revised to #2308. Is it missed out?

Tyler Schatz- yes it doesn't work to scroll through movies or to do sign in.

Hello Philips, great to see people receiving the ppm, even though there are issues. When will you start shipping to the UAE?

Reply here if your remote does not work when trying to browse Netflix

Hello, this is normal, you need first to pair the remote in Bluetooth mode, then use the AirMote control (gyro mouse) to use it in Netflix for eg. Or any other app like a real mouse with gesture 

I've paired the remote, it doesnt allow me to navigate or select anything in Netflix using the mouse mode or arrow buttons.  What am I doing wrong?

I love projector thank you guys!!! P.S. users when  trying to sign into Netflix use the touch pad on top of projector to select sign in.

Hello, this is normal, you need first to pair the remote in Bluetooth mode, then use the AirMote control (gyro mouse) to use it in Netflix for eg. Or any other app like a real mouse with gesture 

Come and Join the growing facebook group of future owners of PicoPixMax. Type and search "Philips PicoPix Max Group Owners" on FB group and join our growing community. Together lets maximize the use of this amazing product.

Hello! I just heard one user had issues when using a plugged in HDMI-device, he couldn’t get sound through his Bluetooth speaker, only through the ppmax built in speaker. Considering that there is no ARC, it seems very important that it works also with Bluetooth when using HDMI. Is this a known problem?

We will check again, we tested it many times without any issues 

@philips Take your time but I want this promise fulfilled in ur story.....

From Philips comes a premium, portable, cinematic experience. Revolutionary new DLP technology that provides a sharper, more crisp image in native Full HD, PicoPix Max delivers a stunning viewing experience with superior brightness that you can enjoy at home or on the go.

@philips Lot of picture issues for a euro 539 projector..
Pls send my projector only if these issues sorted out..I can wait !

Just received my PPM today. Initial thoughts:
Pros:
1. Great packaging
2. Image is definitely crispier than my Nebula Capusle V1 (480P). I have not compared it to 720P yet but will do so when I get a chance.
3. Hardware looks solid (not talking about the specs) but just holding in hand it feels like a quality product.
 Cons:
1. Software seems buggy (i'm sure upcoming updates will fix those) But just the navigation piece is not smooth for the moment. Eg: Navigating youtube was really slow.

2. For now I am unable to play video on Amazon prime (I was able to log in but when I click on the play button nothing happens)
3. Battery % does not show.
4. Pairing the airmote via bluetooth is little challenging (make sure you press the volume down key + OK buttom) Not the volume UP key
 
@Philips, 
Where can I track the latest software version? Right now it shows 1.0.21. Is that correct?

Any bugs found, i will email at the emailid mentioned in the Update section

Also @Philips,
Please please add rubberized sleeve as an accessory for PPM. (Probably at discounted price for backers :) 
Because of the matte finish, the entire PPM is a fingerprint magnet. It would be great to have a sleeve which will serve 2 purpose :  1. Protect from fingerprints/scratches 2. Provide a better grip when holding in hand. 

Hi, my contribution 7366, i live in singapore, have yet to receive tracking number

Bonjour Philips, contribution 16762.
Je vous ai demandé un remboursement, pourriez vous la traiter svp. 
Cdlt.

Here is a positive outlook for us early EU backers: USA and Canada are beta beta testers and once we get the product most bugs will have been reported and fixed ;)

Found a new video of someone demonstrating the projector and remote pairing. Looks a little washed out, but this wasn't done in a light controlled room. https://www.youtube.com/watch?v=vcwEXG3Zq4Y

Grüße an die Schweizer Tüftler. Ich habe mich bisher nicht zu Kommentaren hinreißen lassen. Mache mir nun aber Auch Sorgen. Softwareprobleme sind eine Sache. Aber Geräusche beim fokusieren klingt nicht gut. Ich bin weiterhin geduldig und schätze eure Arbeit. Seit so nett und gebt den Nachbarn in Europa einwenig mehr Information. Ich habe als Vat 79 Euro bezahlt und verstehe nicht was das daran ändert wenn ihr von Amsterdam sendet. Auch nicht warum wir in Europa solange warten müssen. Liebe Grüß

I've asked before & I'll ask again,
any update on shipping to Australia? 
Please give some clarity.

Not for the moment as its a special packaging with an extra AU plug

Received mine earlier today. Works very well compared to the piqo projector I got a few months ago. 

I hope everyone understands this is a portable projector and not a full fledge home theater

Pico max was dying once the battery was over. Even though it was connected to the power source. Looks like its only taking power from battery. Which is pointless.

Hello, did you connected to the right USB C port?

Mind just arrived to my doorstep moments ago. Currently charging the unit. Can't wait to play with it!

I am really concerned about the negative feedback issued by "Ou Yang Youheng" and "Warren Liang", and "e200". I expected to work with it and adb to make developer demo, if the sharpness is the I quote "worst" and it cannot be fixed by a software update, I'd like to cancel my order. I tought a full HD projector could display text properly on a wall. Please let us know if that can be fixed. Merci d'avance pour votre réponse rapide!

People making comments about what our engineers can donor not are pointless. We know what we can reach and we are working on it 

Then you got all my support, thanks for answering. If you ensure that you can fix the unreadable text issue then I am all fine with it.

Does the remote not work on Netflix for anybody else? This is really upsetting

Hello, this is normal, you need first to pair the remote in Bluetooth mode, then use the AirMote control (gyro mouse) to use it in Netflix for eg. Or any other app like a real mouse with gesture 

Just got mine and set it up nicely. The issue I’m having is once I switch to an hdmi input, the screen doesn’t align/keep my corner settings. It just goes to its full size but if I return to the menu or exit hdmi the corner go to exactly how it’s supposed to be. Anybody find a way to use hdmi with projector settings or does it need to be perfectly centered and right distance to use any hdmi device?

hi @Philips Projection , Thanks for the hard work and overwhelming questions coming though... we appreciate the comments you are putting through comment section. Can i suggest putting these in the update section rather than a comment - this will ensure everyone gets the information and may also help reduce some of the questions being asked.  -jeff #2k backer from NZ :-)

Yes we will have a full update soon 

Got mine in WA state. Thanks Philips.  Btw, any plans of putting the Play store eventually?

Vladimir, still talking with Google but all apps are in the aptoide store 

Got mine today. Just played around with it a little bit. I do see the focus issue, but it's subtle. Glad to hear it's being tweaked in a future update. I'm impressed with it so far and look forward to trying it in several places. Excellent packaging, too. If I have one complaint at this point, it's the speed of the mouse tracking. It would be nice if it were a little faster or perhaps adjustable. A petty gripe.

I didn't see the instructions to bluetooth pair the remote. That's so much better! I'm impressed.

Hello Philips, i never asked for a refund before, but now i'm seriously thinking about it... too much people are stating several bugs with the received units, mainly about focus capability and poor image and sound quality... please let us know if you have all those things in your bug list and if you think you can solve all of that, or else i prefer to buy another brand, even with less brightness but bug free.

Hello, dont forget that any new product will receive updates. Like any other smartphones or smart product in order to fix all the bugs.

So much for quality control.......

Contribution ID 14xx, in Australia. Still no tracking number :( not only EU guys

WHO ELSE GOT A BROKEN PICO? MINE MAKES A HARSH BUZZING SOUND WHEN IT TRIES TO FOCUS. THE FOCUS ON MY UNIT IS BROKEN..

Hello, please send us an email at hello@picopix.com 

thanks, i just sent the email.

Got my Pico !!

Hi, I’m seeing US backers with IDs in the 5000s being shipped to. I haven’t seen an update on “rest of the world” shipping in a while - I’m in New Zealand, ID in the 2600s, and as far as I know there are no VAT or customs issues sending here. Are you able to provide an update please?

Hello Philips, great that you are shipping in a big quantity to a EU warehouse. I hope you can start the deliveries from there soon. Does this mean that we get the (already paid) VAT refunded? Thanks in advance for some clarity about the EU shipping. Backer #56 - Belgium.

Hello Backers, 
Backer Id - 415. Location: US
Just give an understanding of the shipping schedule. 
Backerkit status changed on and around Dec 25. 
Shipment got picked on Dec 28 from Hongkong. 
Customs got cleared yesterday, and it got delivered today.  (initial delivery date was Dec 31)
So around 5-6 days from change of status in backerkit site.
Did'nt get emails from backer. Was just checking the site regularly. 
Hoping Philips ships item to our EU friends soon. In addition, They paid VAT too.

@James Childress 
it is normal to get two tracking numbers. One of them starts getting updated in a couple of days from the day you get the tracking numbers. 

Hi PPM team.
I’m backer #19770. I backed your project on December 17 and still not receive my backer kit survey. I send you a message yesterday from backer kit website and still waiting.
Thank’s for all.
Romain

Please send us an email. Thanks!

I just received my Pico Max, and it refuses to focus. I cannot use my projector at all. A bit irritated. Anyone else encountering similar issues? When it tries to focus, it makes a light buzzing sound. I want to start using my projector.

Warren, please send us a video by email. Thanks

Hi Philips,
I have sent you a few emails regarding my order. Can you check and reply please?

I received two different tracking numbers. Is this to be expected?

The last tracking is the right one

As a feature request: the horizontal 4 corner keystone correction does not work via the touch pad (or at least I haven’t figured out how to make it work) 

That would eliminate the need to carry along the remote control. 

I’m sure this could be solved with a software/firmware update.

Contributor #18XX from Canada here. DHL shows expected delivery tomorrow! So excited!

Also, comparing mogo pro to ppm autofocus, the mogo pro nails it every time on the same surfaces. So I think the Philips team has some optimizing to do!

Overall, I love the form factor, the brightness, usb c charging and the inbuilt touch pad.

This loss of sharpness is the WORST I have ever seen in a projector and I have used multiple projectors (>10) at different price points and from different companies. (Ie Epson, benq, viewsonic, canon, Sony, Chinese brands)  

This is a REAL Dealbreaker issue.

Hi, I am the owner of both the ppm and the mogo pro. I can confirm that the sharpness between the two is dramatically better on the mogo pro. 

The ppm has some issue with the processing or lens that makes text really unpleasant to read. 

There is ringing and loss of contrast at the edges of all high contrast areas with a sort of grey hue that leads to eye strain. 

This means smaller text sizes become difficult to read. 

If this issue persists, I will have to ask for a refund.

Mine has been shipped
Vancouver, BC Canada
Estimated delivery tomorrow Dec 31, my Contributor ID is 2555

So.. You send out ppms to everyone but not Europe..

WHY?

How hard is it to actually tell people when you are shipping.. 

And Vat. We paid vat on the cost of the ppm (which was wrong to start with as we are "investors" not customers so max we should have paid was cost price vat ) now if you are shipping to a EU warehouse I'm sure you're not declaring full retail value - you're paying vat on the cost price. Then shipping from warehouse - vat free as its an inter European transfer.
 We can guess

Without proper communication we are left in limbo - you tell us lies. And yes. They are lies as you tell us one thing and then say something completely different in the next update. How's the 10k shipments by tomorrow going? Lol. Its not happening is it? 

Just tell us exactly what's happening and people will be OK with it.. Just don't tell us things that aren't true.

Building a relationship with customers doesn't work if they are lied to - trust is everything.

We believe in you. Believe in us

@Pulkit Khetrapal, join the club :) only USA and Canada apparently for the moment..

I still haven't received the tracking number. My backer number is 9221.

for some reason my item was shipped to MIDDLEBURG HEIGHTS, OH - OBERLIN - USA via DHL, is that normal? that's not my address as my address is in New Jersey.  Is that your warehouse or something?

I got my package just now, is anybody else having a really hard time opening the back of the remote up? I've been at this thing for a good long while now and cant open it to put batteries in.

hi Philips 

would like to know if there is any update with GMS?

Indiegogo wrote:
"Your donation (...) does not guarantee that you will receive a perk.
You may request a full refund from Indiegogo until December 30, 2019.
(...) after this date (refunds) are the responsibility of (...) Philips Projection, at their discretion."
I purchased on 21 Dec, I am expected to receive my backerkit on 31 Dec, one day after expiry of the refund request deadline,
Would you kindly confirm that I will my projector?

Yes sure! We don't sell without having stock.

can i know .are you start shipping to uk.london！any tracking mumber fir checking？

For those that need a change of address: i was able to redirect the package to my new address through the DHL website. I just received mine! Hope you all enjoys yours! Happy New Years!

Para qual endereço de e-mail posso encaminhar pedido de reembolso???

Hello@picopix.com

Got mine. It's an extremely handsome piece of hardware and solidly built. The color is a sort of pearl gunmetal and looks amazing. 

Auto-focus and auto-keystone work and picture is bright and sharp. 

Speakers are tinny and could benefit from some tweaking/an equalizer/Dolby Atmos, even my phone sounds better. Otherwise so far very happy with it and well worth the wait.

Thanks for your message! The speaker tweaking is in our list as well.

Thanks, Philips. I received my PPM today. Love from the USA!

Thanks!!

Projector is solidly built and looks pretty, but the software seems to be half baked. The navigation is convoluted and the resolution is terrible. Not even 480P! I hope you can fix this quickly with an update. 

@yaniv if it's projecting 720p then it's an expensive cotrubution

All content are in 1080p, we are checking for Netflix. 

When are you shipping to Pakistan?

Hello philips, i think you are doing a great job.
Still one answer i can t Find. Whats the status for the backers from the eu? When can we find our picopix delivery?
The Netherlands for example?

We will keep you posted as soon as we ship to eu 

Ok, thx

@Philips - Please clarify the statement "you cannot cast protected content from phone or tablet (Netflix, Hulu, Canal+, Amazon Prime for eg) as a wi-fi connection is not DRM compliant. Only HDMI can be used if you want to send the signal from a phone, tablet, or Apple TV/FireTV/Android Box". 

Does this mean we can't watch Netflix over Airplay from an iPhone?

No, and this is the case for any projector. This protection is coming from those apps. You can watch directly from the projector though. 

Thank you. I just wish this had been communicated from the beginning. 

Hi Philips team,
I’d like to know do you start shipping to Taiwan? I check the status every day. I am looking forward to receiving it.

Any chance of updating us with the amount of units you have produced/shipped?

Hi Phillips,
Can you please check the resolution you can get on Netflix (should be 1080p)? All the people who got the projector say they don't even get a 720p resolution. Thanks in advance.

Hello, you are maybe talking about 2 cases. We are checking this internally. All our tests shows 1080p. 

Hi, can you confirm if the projector has Chromecast built in. Thanks

Hello, what about european backers? Any info about this? We are in the dark...